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Added 3 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Minden, NV
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 3 mins ago
SCADA Engineer I
Panasonic North America
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a SCADA Engineer I? Then we're looking for you! Check out the job description and apply now! Put…
Added 3 mins ago
Staff Machine Learning Engineer - Mapping
General Motors
Carson City, NV
We are looking for a Staff Machine Learning Engineer to serve as a technical leader for automated map reconstruction within our Mapping Engineering team.
Added 3 mins ago
Senior Analyst, Compliance Technology
Coinbase
Carson City, NV
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 3 mins ago
PN
Electrical Engineer 3
Pacific Northwest National Laboratory
Carson City, NV
- $122,100 USD / year
The Operational Systems Engineering group within the Earth Systems Science Division seeks a mid-career Electrical Engineer to support research, development, and deployment activities…
Added 3 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Carson City, NV
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 3 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Carson City, NV
Experience with Git for version controls, Azure DevOps preferably
Added 3 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Carson City, NV
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
Added 3 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Las Vegas, NV
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 3 mins ago
EG
Workday Adaptive Planning Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 12 mins ago
Data Engineer
HCA Healthcare
Brentwood, TN
Do you want to join an organization that invests in you as a Data Engineer? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our…
Added 13 mins ago
Project Engineer
ManpowerGroup
Memphis, TN
Our client, a leading food processing and packaging organization, is seeking a Project Engineer to join their team. As a Project Engineer, you will be part of the Engineering organization…
Added 13 mins ago
Staff Machine Learning Engineer - Mapping
General Motors
Nashville, TN
We are looking for a Staff Machine Learning Engineer to serve as a technical leader for automated map reconstruction within our Mapping Engineering team.
Added 13 mins ago
A
AI - Cybersecurity Forward Deployed Engineer - FDE Senior Manager
Accenture
Nashville, TN
- $132,500 to $366,300 USD / year
…not a pen test engagement. A Cybersecurity Forward Deployed Engineer is a production engineer who works embedded inside a client’s enterprise - shoulder to shoulder with their security and…
Added 13 mins ago
Regional Automation Engineer Manager, R2L/GSF
Amazon
Nashville, TN
As the Regional Automation Engineer Manager, you will lead teams of onsite and regional automation engineers in driving equipment reliability and operational excellence across our…
Added 13 mins ago
O
Senior Platform Software Engineer, AI
Oracle
Nashville, TN
- $92,500 to $209,500 USD / year
We are seeking a Senior Platform Software Engineer to design, build, and operate scalable services that improve the developer experience and increase engineering productivity. You will work…
Added 13 mins ago
Senior Controls Integration Engineer, Worldwide Design and Engineering
Amazon
Nashville, TN
WWDE is looking for a Senior Controls Integration Engineer to be part of our global team to deliver the next generation of world-class fulfillment systems. Successful candidates are natural…
Added 13 mins ago
Senior Analyst, Compliance Technology
Coinbase
Nashville, TN
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 13 mins ago
A
Cybersecurity AI Forward Deployed Engineer - FDE - Manager
Accenture
Nashville, TN
- $94,400 to $316,300 USD / year
…not a pen test engagement. A Cybersecurity Forward Deployed Engineer is a production engineer who works embedded inside a client’s enterprise - shoulder to shoulder with their security and…
Added 13 mins ago
PN
Electrical Engineer 3
Pacific Northwest National Laboratory
Nashville, TN
- $122,100 USD / year
The Operational Systems Engineering group within the Earth Systems Science Division seeks a mid-career Electrical Engineer to support research, development, and deployment activities…
Added 13 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Nashville, TN · Louisville, TN · Memphis, TN
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 13 mins ago
C
Regional Maintenance Manager
CBRE
Nashville, TN
- $200,000 to $210,000 USD / year
Handles the planning, organization, and controls for a major functional area or department.
Added 13 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Nashville, TN
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
Added 13 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Nashville, TN
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 13 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Nashville, TN
Experience with Git for version controls, Azure DevOps preferably

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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