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Added 1 min ago
Thermal Firmware Integration Engineer - Early Career Program, Advanced EV
Ford
Palo Alto, CA · Palo Alto
Thermal Firmware Integration Engineer will work at the boundary between thermal hardware and embedded software. As the industry shifts to software-defined vehicles, the thermal system has…
Added 1 min ago
Thermal Test Engineer - Early Career Program, Advanced EV
Ford
Long Beach, CA · Long Beach
Thermal Test Engineer will support the physical validation of Ford's next-generation EV thermal management systems - generating the empirical data that every design and control decision is…
Added 2 mins ago
ML
Full Stack Software Engineer
MPATHIC LLC
Remote, United States
- $65 to $80 USD / hour
…authorization. Submitting an application and completing our interview process does not constitute an offer of employment, and we cannot guarantee a specific start date or that a position…
Added 4 mins ago
Director, AI and Analytics
UFCU Main
Austin, TX
Collaborate with senior leaders and actively participate in the organizational strategic planning process
Added 4 mins ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank Digital Channel's team, you will build autonomous agent capabilities that can plan, execute, validate,…
Added 4 mins ago
Lead Software Engineer - Java, React, AWS
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Chief Technology Office team, you will shape architecture and drive delivery across the firm's state-of-the-art technology…
Added 7 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Tulsa, OK
- $97,000 to $143,000 USD / year
…the development, testing, and implementation of power systems control solutions for our customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major…
Added 9 mins ago
Thermal Test Engineer - Early Career Program, Advanced EV
Ford Global
Long Beach, CA
Thermal Test Engineer will support the physical validation of Ford's next-generation EV thermal management systems - generating the empirical data that every design and control decision is…
Added 11 mins ago
New Albany - Auto Tech 2nd Shift
Anomatic
New Albany, OH
…designated rates. Providing feedback or receive guidance from the Automation Technician Supervisor or Manufacturing Engineer as…
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Hamilton, NJ
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Palm Beach Gardens, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Tampa, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Richmond, VA
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Boise, ID
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Tampa, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 14 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 15 mins ago
Controls Engineer
Valmont Industries Inc.
Remote, United States
The Controls Engineer is responsible for the design, development, programming, and support of industrial automation and control systems used in advanced manufacturing processes. This role…
Added 18 mins ago
Information Systems Security Engineer (ISSE)
KGS LLC
Arlington, VA
…a working session to close assessment findings, validate a control implementation against technical evidence, and brief leadership on the risk of a schedule decision. Later, you might…
Added 18 mins ago
Senior Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…AWS Transform is building a platform that combines AI-driven automation with deep infrastructure and software engineering to analyze, plan, and execute large-scale application migrations.…
Added 18 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…AWS Transform is building a platform that combines AI-driven automation with deep infrastructure and software engineering to analyze, plan, and execute large-scale application migrations.…
Added 18 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…AWS Transform is building a platform that combines AI-driven automation with deep infrastructure and software engineering to analyze, plan, and execute large-scale application migrations.…
Added 18 mins ago
Embedded Software Development Engineer, Applied Automation Controls/Embedded Software
Amazon.com Services LLC
Seattle, WA · North Reading, MA · Westborough, MA
We are seeking an experienced Software Development Engineer specializing in controls and embedded software to join our robotics team developing advanced workcell automation solutions. In…
Added 18 mins ago
A
Field Service Engineer
Actalent
Phoenix, AZ
- $25 to $33 USD / hour
We are looking for a skilled Field Service Engineer to support our AMHS Operations Team. This position is responsible for maintaining, troubleshooting, and repairing Automated Material…
Added 20 mins ago
IG
AI Developer
Insight Global
Irving, TX
- From $68 USD / hour
Invited Clubs is seeking a highly technical, hands-on AI Agent Developer / Engineer to design, develop, integrate, deploy, and support enterprise AI agents and intelligent automation…
Added 21 mins ago
MT
Senior Manufacturing Engineer - Electromechanical Systems
Moseley Technical Services, Inc.
Bloomington, MN
- $38 to $43 USD / hour
We are hiring a Senior Manufacturing Engineer in Bloomington, MN, to develop, implement, and improve manufacturing processes supporting the fabrication, assembly, and production of advanced…

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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