Client Response Specialist

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Pay Scale: $23.00–$28.00 per hour (base pay)

Additional compensation: In addition to base pay, this role is eligible to participate in a performance-based bonus program that rewards strong results, subject to program terms.

Work arrangement: On-site

Work Schedule

Your work hours will encompass varying shift options, on-site at our Newport Beach office. You must be available to work weekends [on rotation] and potential holidays. Schedules are set in advance, but may range from start times as early as 7am to as late as 11am.

Responsibilities

• Be the first point of contact for accident victims calling Sweet James.
• Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
• Confidently explain our services and help clients take the step of signing with our firm.
• Qualify potential cases quickly and accurately, ensuring we’re aligned to deliver results.
• Drive performance while maintaining the highest standards of care.
• Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
• Operate with both empathy and command, balancing compassion with persistence.
• Collaborate with legal and client service teams to ensure smooth case handoffs.

Qualifications

• A solid work ethic and positive attitude
• Ability to work well under pressure while maintaining a positive attitude
• Previous experience in customer service, sales or other related fields
• Excellent written and verbal communication skills
• Must be available to work after hours and occasional weekends
• Bilingual (Spanish) preferred

What We’re Looking For

• Strong sales background with a proven track record of meeting and exceeding goals.
• Competitive, ambitious, and results-driven personality.
• High level of emotional intelligence with the ability to show genuine empathy.
• Exceptional communication and active listening skills.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Self-starter who takes initiative and leads conversations with confidence.
• Goal-oriented mindset with the discipline to execute consistently.

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.

Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.

Stay safe: We will never ask for payment or banking information during the hiring process.

Questions? Contact careers@sweetjames.com