Jobs in the United States

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Added 1 min ago
Sr. Lead Software Engineer - Trust and Security
JPMC page
New York, NY · NY · Jersey City, NJ
As a Sr. Lead Software Engineer within Trust and Security at JPMorganChase, you will serve as a senior design authority for Customer Identity and Access Management solutions across web and…
Added 1 min ago
Software Engineer III - Java/AWS/Kafka
JPMC page
Tampa, FL
As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank - Payments, Trust & Safety (Sanctions Screening) organization, you will serve as a seasoned member of an…
Added 1 min ago
Software Engineer III - Java/AWS/ MQ connectivity
JPMC page
Tampa, FL
As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank - Payments, Trust & Safety (Sanctions Screening) organization, you will serve as a seasoned member of an…
Added 2 mins ago
Controls Engineer
ISCO Industries
Louisville, KY
We are seeking a hands-on Controls Engineer with a strong foundation in mechatronics to design, integrate, and maintain our manufacturing and production equipment. Because our facility…
Added 2 mins ago
Snr. Electrical Engineer
Zachry Group
Houston, TX · Corpus Christi, TX
Zachry Group is currently looking talented and self-motivated Snr. Electrical Engineer with design experience to join our Electrical Department in Houston, Texas. This is a great…
Added 3 mins ago
Systems Test Engineer 2 - 31118
Huntington Ingalls Industries
Pocasset, MA
HII Unmanned Systems (HII UxS) are seeking an Integration and Test engineer for its UUV programs. As an I&T engineer on a UUV program, you will be part of an interdisciplinary approach to a…
Added 3 mins ago
Naval Architect Engineer 3 - 30097 1 1
Huntington Ingalls Industries
Pocasset, MA
As a Naval Architect / Marine Engineer, you will provide engineering leadership and shipyard‑focused expertise across the design, construction, integration, and test phases of a Medium…
Added 3 mins ago
Process Engineer , Robotics Manufacturing and Technical Operations (RMTO) Process Engineering
Amazon
Westboro, MA
…manipulation, simulation, robotic management software, predictive data, and much…
Added 3 mins ago
Quality Engineer
Siemens
Hingham, MA
As a Quality Engineer within the world’s most respected manufacturer of automatic transfer switches and power control systems you will manage in-process and final inspection plans, drive…
Added 3 mins ago
AM
2027 Spring Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA
- $47 to $50 USD / hour
…preparation, wafer processing, wafer measurements and metrology, data collection and analysis, and documentation of experimental…
Added 3 mins ago
Software Test & Integration Engineer
Leidos
Natick, MA
Position: Software Test & Integration Engineer
Added 3 mins ago
M
Software Engineer
MathWorks
Natick, MA
- $138,237 to $175,000 USD / year
…(3) years of experience in the job offered or in a Software Engineer - related…
Added 3 mins ago
M
Software Engineer
MathWorks
Natick, MA
- $138,237 to $175,000 USD / year
…(3) years of experience in the job offered or in a Software Engineer - related…
Added 3 mins ago
M
Development Applications Engineer
MathWorks
Natick, MA
- $138,237 to $171,400 USD / year
…experience in the job offered or in a Development Applications Engineer-related…
Added 3 mins ago
M
Product Marketing Engineer
MathWorks
Natick, MA
- $102,000 to $158,100 USD / year
…including free versions, purchasing, and upgrade experiences. Use data to drive product adoption and identify opportunities to guide and help users, with a focus on business goals and…
Added 3 mins ago
Software Engineer
MathWorks
Natick, MA
…(3) years of experience in the job offered or in a Software Engineer - related…
Added 3 mins ago
Forge A/AI Machine Learning Engineering Stf
Lockheed Martin
Chelmsford, MA
Must have the ability to lay out technical roadmaps and communicate those plans and solutions to both highly technical and non-technical stakeholders
Added 3 mins ago
Lead Perception Engineer
Kelly Services
Woburn, MA
This is an exciting opportunity for a technically strong perception engineer who wants to combine hands-on development with technical leadership. You'll lead the perception engineering team…
Added 3 mins ago
Lead Design Engineer
Eaton Corporation
Worcester, MA
Eaton’s Electrical division is currently seeking a Lead Design Engineer to join our team out of Worcester, MA or Woodridge, IL. This is a hybrid role and relocation assistance available…
Added 3 mins ago
EC
Senior Manufacturing Engineer
Eaton Corporation
Worcester, MA
- $86,000 to $126,000 USD / year
Candidates must reside within 50 miles of the location on the job description
Added 3 mins ago
Member of Product Staff
Meta
Boston, MA
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity.
Added 3 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Boston, MA
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 3 mins ago
Senior Staff Software Engineer - Confluent Kafka Storage (Remote)
IBM
Boston, MA · LOWELL, MA
…lowest cost of ownership. Our mission is to deliver bulletproof data durability, high throughput, and ultra-low latency while maximizing multi-tenant efficiency and minimizing the total…
Added 3 mins ago
Lead Director - Security Operations Center (SOC)
CVS Health
Boston, MA
…position helps protect critical business operations, sensitive data, and customer…
Added 3 mins ago
Senior Director Software Engineering
Capital One
Boston, MA
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…

Sutherland

Team Manager | Ed Tech | Temporary | 6 Months

Remote, United States

Apply on jobs.smartrecruiters.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

Sutherland is seeking a fully remote Temporary Team Manager (6 Months+) who will oversee one of our growing Educational Technology programs! In this role, you will manage a team of elite brand ambassadors managing complex interactions, including high-net-worth stakeholders, school leadership, and families, our leadership team needs to model and coach to a very high standard. When supporting and developing agents, we expect our Team Managers to heavily emphasize and coach to the following competencies:

Sophisticated Relationship Management: Moving past script-reading to guide agents on high-touch, professional communication with high-value stakeholders and school executives.
Emotional Intelligence & Composure: Mentoring agents on handling sensitive, high-emotion, or complex situations with natural empathy, tact, and grace.
Critical Thinking & Problem-Solving: Guiding agents through intricate policy guidelines to deliver definitive, accurate solutions under pressure.
Multitasking & Tech-Acumen: Ensuring agents maintain seamless navigation across multiple platforms while speaking confidently with callers, keeping handling times efficient without sacrificing care.
Attention to Detail & Self-Motivation: Cultivating a culture of ownership where agents take pride in every interaction and adhere strictly to program guidelines.
Remote Environment & Operational Excellence - maintaining rigorous oversight of remote performance metrics, ensuring adherence to schedules, and supporting a secure, distraction-free culture.
Collaboration with WFM: As we manage tight pacing, daily commitments, and shrinkage targets (keeping overall shrinkage below 10%), your partnership in driving attendance and adherence is critical.

Qualifications

Demonstrated leadership skills - BPO/contact center type of experience is highly preferred
At least 2 years experience managing a remote team of support customer service representatives in the Educational Technology industry is highly preferred.
Experience dealing with high-end donations/contributions
Experience managing a team that handles foundational questions from donors will be ideal - how to donate, general tax inquiries, alongside supporting K-12 public/private school leadership, partners, and participating families.
Ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
Ability to be customer-oriented in managing communications and issues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to be pro-active in developing trust and professional rapport with employees and team members

Additional Information All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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More about this job

Skills

Manage a team
Leadership
Communication skills
Coaching
Critical thinking
Problem solving
Multitasking
Attention to detail
Customer service
Manage time
Documentation

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Work requirements

Jobs in the United States