Jobs in the United States

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Added 1 min ago
Commercial Insights & Analytics Lead, Hepatology/Immunology
GlaxoSmithKline LLC
Remote, United States
…marketing campaign development and performance, market access analytics, sales force organization design, call planning) and determine the optimal approach to answer them through data,…
Added 2 mins ago
A
Director of Marketing
Agri-Genesis
Remote, United States
- $150,000 USD / year
The ideal candidate combines broad marketing experience with demonstrated, hands-on fluency in using artificial intelligence to improve marketing impact on the business. This person should…
Added 2 mins ago
Strategic Mission Systems Administrator
GD Information Technology, Inc.
United States
Clearance: Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 2 mins ago
Strategic Mission Systems Administrator
GD Information Technology, Inc.
United States
Clearance: Must have a current/active Top Secret clearance with ability to obtain TS/SCI
Added 2 mins ago
Strategic Mission Systems Administrator
GD Information Technology, Inc.
United States
Clearance: Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 2 mins ago
DevOps Lead Architect
GD Information Technology, Inc.
United States
Lead transitions of tools and pipelines by coordinating configurations, managing historical data and artifacts, administering RBAC, and running parallel operations or mitigations to prevent…
Added 3 mins ago
Senior Manager, Marketing Data & Analytics
Themis Solutions Inc.
Remote, United States
The Marketing Data and Analytics team is responsible for marketing attribution and performance measurement. This team leads marketing efficiency analysis that enables channel and budget…
Added 3 mins ago
Finance Pathways Rotation Analyst (Early Career)
Salesforce, Inc.
IN
You have experience using AI Tools and Excel and/or Google Sheets for financial modeling and data analytics
Added 3 mins ago
Data Science Senior Analyst, AI Engineer
The Ohio State University
United States
…curious, creative, and collaborative professional to serve as a Data Science Senior Analyst. This role offers the opportunity to use data science and emerging AI capabilities to help staff…
Added 4 mins ago
Lead Operations Research Analyst
MANTECH
Tampa, FL
Must possess an active Secret clearance with the ability to obtain a TS/SCI
Added 4 mins ago
Director of CRM and Lifecycle Marketing
Samsung Electronics America, Inc.
Plano, TX
…products and services. The leader will leverage performance analytics and learnings to create an effective end-to-end journey throughout direct-to-consumer touchpoints, including email,…
Added 7 mins ago
Business Analyst
Cisco
Durham, NC
As a Business Analyst within Customer Success Strategy, Planning & Operations, you will be part of a dynamic, highly collaborative, and forward-thinking team dedicated to transforming…
Added 7 mins ago
TC
Applied AI Analyst
Taylor Corporation
Remote, United States
- $60,000 to $75,000 USD / year
You Must Have:
Added 8 mins ago
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Sales Operations Specialist (Onsite)
Recruiting - Original Template
Milwaukee, WI
- From $65,000 USD / year
We're looking for an analytical, tech-savvy Sales Operations Specialist to help build and improve the systems, processes, and reporting that support our sales team. Combining elements of…
Added 9 mins ago
Manager, GTM Programs
ExtensisHR
Remote, United States
Partner with Marketing Operations and the MarTech & Analytics manager to ensure pilot and brownfield accounts are properly tagged in HubSpot and Salesforce for clean attribution.
Added 9 mins ago
VP, Sales Rev Operations
Zelis Healthcare, LLC
United States
The VP will lead critical Revenue Operations capabilities including forecasting, pipeline governance, quota planning, CRM optimization, reporting and analytics, and process transformation.…
Added 12 mins ago
Finance Pathways Rotation Analyst (Early Career)
Salesforce, Inc.
IN
You have experience using AI Tools and Excel and/or Google Sheets for financial modeling and data analytics
Added 12 mins ago
SI
Sr. AI SIEM Engineer
SAP IT Business Systeme
Bellevue, WA
- $131,000 to $271,600 USD / year
Expert-level Microsoft Sentinel engineering - Analytics Rules, DCRs, Workbooks, and Playbooks deployed as code via Terraform (azurerm) or Bicep/ARM
Added 14 mins ago
Business Analyst
Cisco Systems, Inc.
Durham, NC · San Jose, CA · Dallas, TX
As a Business Analyst within Customer Success Strategy, Planning & Operations, you will be part of a dynamic, highly collaborative, and forward-thinking team dedicated to transforming…
Added 14 mins ago
Vice President, Marketing
M3
Lawrenceville, GA
…financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline…
Added 17 mins ago
Staff Data Scientist
Visa U.S.A. Inc.
Bellevue, WA
Visa requires employees to work in the office 3 days per week
Added 20 mins ago
AVP Quantitative Engineer – Exotic Equity Derivatives
Citi
NY · New York
PhD preferred in a STEM discipline, including but not limited to Mathematics, Statistics, Physics, Computer Science, Data Science, Machine Learning, Artificial Intelligence, Operations…
Added 20 mins ago
Senior Solutions Architect
Elliott Davis Advisory, LLC
Greenville, SC · Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN
You'll work across platforms rather than inside a single toolset: cloud data warehouses, ERP and operational sources, integration, semantic models, and business intelligence. The role suits…
Added 22 mins ago
Senior Data Engineer - AI Infrastructure Integration, High Performance Compute
Bank of America, National Association
United States
The Artificial Intelligence (AI) Sr. Data Engineer will design, build, validate, and operationalize AI-enabled solutions that improve infrastructure, technology operations, and enterprise…
Added 22 mins ago
Investment Collateral Production & Editorial Manager
Merrill Lynch, Pierce, Fenner & Smith Inc
NY
…Portfolio Research Analysts, Marketing, Compliance, Quantitative Analytics, Operations teams, and third-party vendors to support high-quality investment collateral and improve related…

Sutherland

Team Manager | Bilingual (Spanish) | Remote | Banking

Remote, United States

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Experience: At least 1-2 years of experience as a Team Leader/Team Manager in a BPO setup (US banking and financial background – credit card, collections or auto loan - major plus!)
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation. We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BI-LINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch, we want to hear from you!

As a Team Manager, you will get to:

Manage Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
Accomplish weekly deliverables, such as:
Coaching compliance inclusive of RCAs and action Plans.
Weekly Audit requirement and call scrubbings
Team attendance infractions insights thru internal Sutherland attendance tool
Provide ideas that can help the client improve their product, business, processes and/or policies
Present Team Performance to Clients in as needed basis
Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
Set up accountability discussions on attendance and performance challenges
Report potential red flag on employee retention and partner with Operations Manager on stay interviews
Keep employees in the loop for any internal and external updates
Have Team participate on Site and Program employee engagement activities
Come up with Team level mini engagement activities to hype morale

Qualifications

At least 1-2 years of experience as a Team Leader/Team Manager in a BPO setup (US banking and financial background – credit card, collections or auto loan - major plus!)

MUST BE Bi-lingual Spanish/English
Be able to work in a fast-paced environment
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Willing to work remotely

Additional Information All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Apply on jobs.smartrecruiters.com About employer

More about this job

Skills

Bilingualism
Manage staff
Customer experience
Coaching
Process improvement
Relationship building
Work as a team
Analytical skills
Manage quantitative data
Communication skills
Documentation

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Work requirements

Jobs in the United States