Professional Services Project Manager

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere - from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. Professional Services Project Manager

Job Description

About the Role As a Project Manager, you will lead projects or specialized initiatives, act as the primary point of contact for stakeholders in your assigned projects. You will have moderate autonomy in decision-making within your area of expertise.

How You’ll Contribute:

• Project Leadership: Act as the main point of contact for assigned customer Consulting engagements and own all project planning, scheduling, monitoring, and reporting activities. You will determine, monitor, and review all project economics, including costs, operational budgets, staffing requirements, resources, and risk, taking appropriate action to rectify or mitigate issues. This requires Intermediate Executing capabilities.
• Customer and Partner Engagement: You will assist Services Engagement Managers (SEMs) with the creation of Statements of Work (SOWs) and work with SEMs as they negotiate Services Contracts. Your Intermediate Influencing with Empathy will be key in these interactions.
• Process Management: Follow processes, including project requirements, scope, and change requests. You will work with the Consulting team, CFL Operations team, and Services Partners to secure and plan project resources and monitor costs and margin throughout projects. You will manage delivery of assigned projects in accordance with Best Practices and contribute to Best Practice improvement across the region.
• Business Development Support: Develop ongoing business relationships with Sales teams and customers, helping to identify, design, and position future Services needs. You will contribute to the weekly Revenue forecast process with timely project updates, costings, and predictions of future needs. This demonstrates Intermediate Strategic Thinking with Business Acumen.
• Cross-Regional Collaboration: Work with other sub-regions, regions or Geos (as appropriate) in sharing best practices and sharing resources where it makes sense for the SUSE global business. You will comply with departmental processes and identify needs to develop new practices, processes, and documentation as necessary with the CFL Operations team.
• Team Support: Support the growth and development of Service resources within your assigned region. This involves Foundational Leading and Developing People skills.
• Partner Relationship Management: Maintain Services Partner relationships, identify new requirements, and assist with onboarding new partners. Manage cover requirements for your region and cover for colleagues’ absences.
• Problem-Solving & Adaptation: You will address complex problems and demonstrate Intermediate Analytical Reasoning and Decision Making. Your ability to adapt to challenges will showcase your Intermediate Adaptable Resilience.
• Continuous Learning: You will continuously seek out new knowledge and skills, demonstrating an Intermediate Learnability to adapt to evolving technologies and business needs.

Skills Required:

• Adaptability: The ability to effectively navigate challenges, bounce back from setbacks, and adapt to adversity while maintaining a positive attitude and sense of purpose.
• Communication Skills: The ability to clearly and effectively convey information to various stakeholders, acting as a primary point of contact and assisting in contract negotiations.
• Contract Negotiation: The ability to work with Services Engagement Managers to negotiate Services Contracts.
• Cost Management: The ability to monitor costs and margins throughout projects and review all project economics, including operational budgets.
• Customer Relationship Building: The ability to develop ongoing business relationships with sales teams and customers, helping to identify future services needs.
• Organization & Time Management: The ability to own all project planning, scheduling, monitoring, and reporting activities, ensuring tasks are completed efficiently.
• Project Management: The ability to lead high-impact projects or specialized initiatives, operating with significant autonomy and addressing complex problems.
• Resource Planning: The ability to work with internal teams and partners to secure and plan project resources.
• Revenue Forecasting: The ability to contribute to the weekly revenue forecast process by providing timely project updates, costings, and predictions.
• Risk Management: The ability to determine, monitor, and review project risks, taking appropriate action to rectify or mitigate issues.
• Statement of Work (SOW) Creation: The ability to assist Services Engagement Managers with the creation of SOWs.
• Teamwork: The ability to collaborate effectively with other regions, internal teams, and partners, while also providing support for colleagues' absences.

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.

For US Only - US Pay Transparency Disclaimer

If this role is filled in the United States of America, the starting base salary will be within the applicable pay range displayed below. In addition to base salary, this position may be eligible for a commission plan and a competitive benefits package. US benefits include comprehensive medical coverage, life and disability insurance, a 401(k) plan, an Employee Assistance Program, and generous paid time off and leave policies.

Final compensation will be determined based on factors such as experience, skills, geographic location, internal equity, and budget. This pay transparency information applies to US-based roles only.

Base Pay Range Min & Max 60000 109000 Job Services What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice:

We are continuously making choice happen We are accountable for our choices We never get complacent

Community:

Nobody is smarter than everybody We embrace diversity of thought We are “open source first, upstream first” where collaboration benefits all

Trust:

We are trusted to deliver with integrity We offer trust by default, and do not wait for it to be earned We foster an environment where everyone trusts each other

Innovation:

We foster a culture of experimentation, and embrace change by challenging the norm We are committed to continuous improvement, creativity and adaptability Ideas are great, but without execution they are just ideas