Regional Optical Manager Key-Whitman Eye

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com

POSITION TITLE: Regional Optical Manager

POSITION SUMMARY:

The Regional Optical Manager is responsible for providing strategic leadership, operational oversight, and business development support for optical departments across Key-Whitman Eye Center locations. This position will drive optical revenue growth, establish performance expectations, implement consistent strategies that enhance the overall success of the optical business while ensuring alignment with the organization's overall business objectives.

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Optical Operations & Leadership

• Provide regional oversight and leadership for optical departments across all Key-Whitman Eye Center locations.
• Establish consistent operational standards, processes, and best practices across optical departments.
• Conduct regular location visits to evaluate performance, identify operational opportunities, and provide support to Optical departments.
• Partner with Regional Administrators, Clinic Administrative Managers and Clinic Managers to ensure effective integration of optical operations within clinic workflows.
• Monitor staffing levels, scheduling, productivity, and operational efficiency to support business needs.
• Identify operational challenges and develop solutions that improve performance and efficiency, service delivery, and profitability.

Revenue Growth & Business Development

• Develop and execute strategies to increase optical sales, revenue, and profitability across all locations.
• Analyze optical sales trends and financial performance to identify opportunities for improvement and growth.
• Partner with physicians and clinical leadership to strengthen patient awareness of optical services and enhance continuity of care.
• Identify opportunities to expand product offerings and maximize the use of the optical space within established clinics.
• Develop and implement initiatives to improve patient retention, optical capture rates, and overall optical performance.
• Monitor pricing strategies, product margins, inventory investment, and vendor relationships to support financial objectives.

Team Development & Performance Management

• Provide leadership, coaching, and development to optical team members across Key-Whitman.
• Establish clear performance expectations and accountability measures for optical teams.
• Develop training programs and sales development initiatives to strengthen product knowledge, customer service, and sales effectiveness.
• Support recruitment, onboarding, retention, and succession planning for optical personnel.
• Promote a culture of accountability, teamwork, and patient-centered service.

Financial & Inventory Management

• Monitor optical financial performance, including revenue, expenses, gross margins, and profitability.
• Develop and implement action plans to address underperforming locations.
• Oversee inventory management strategies to ensure appropriate product selection, inventory levels, and loss prevention practices.
• Evaluate vendor partnerships, purchasing opportunities, and product assortment to maximize value and profitability.
• Collaborate with finance and operational leadership on budgeting, forecasting, and financial performance initiatives.

Patient Experience & Quality

• Promote a consistent, high-quality patient experience across all established optical locations.
• Establish service standards that support patient satisfaction, retention, and loyalty.
• Monitor patient feedback and identify opportunities to improve the optical experience.
• Ensure optical operations align with organizational policies, applicable regulations, and professional standards.

Strategic Collaboration

• Serve as the organization's subject matter expert and strategic leader for optical operations.
• Collaborate with physicians, executive leadership and regional operations to develop and execute optical growth strategies.
• Provide regular updates on optical performance, financial results, operational challenges, and growth opportunities.
• Evaluate industry trends, competitive positioning, and emerging opportunities within the optical retail market.
• Lead regional optical initiatives and projects that support organizational growth and long-term business objectives.
• Support outreach initiatives, relationship-building activities, and strategic programs that strengthen the organization's referral network and promote optical growth

Qualifications

• Minimum of 5–7 years of progressive leadership experience in optical retail, optical operations, or a related healthcare retail environment.
• Proven track record of driving revenue growth, improving profitability, and achieving operational performance goals.
• Strong understanding of optical retail operations, including eyewear sales, frame and lens products, inventory management, vendor relationships, and optical dispensing processes.
• Experience developing and managing budgets, analyzing financial performance, and utilizing key performance indicators to drive results.
• Demonstrated ability to recruit, develop, coach, and retain high-performing teams.
• Strong business acumen with a demonstrated ability to translate financial and operational data into actionable strategies.
• Exceptional leadership, communication, and relationship-building skills.
• Ability to influence and collaborate with physicians, clinic administrators, and executive leadership.
• Ability to manage competing priorities and lead initiatives across multiple locations.
• Willingness and ability to travel regularly among Key-Whitman locations.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ESSENTIAL DUITIES AND RESPONSIBILITIES:

• Assists with implementation of new processes and workflows
• Provides training and ongoing support to Patient Counselors to promote consistency and effectiveness in daily operations
• Supports the implementation of new processes, workflows, and operational initiatives while providing guidance and training to Patient Counselors
• Serves as a resource for Patient Counselors by providing training, coaching, and operational guidance without direct supervisory responsibility
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate patients on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Counsels and evaluates Patient Counselor staff to ensure standards of performance and professional behavior are being met
• Works with the Director of Business Development on providing feedback for timely evaluation reviews for the Patient Counselor staff

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor's degree preferred; equivalent combination of relevant education and experience will be considered
• Minimum of 3 years of experience working in a clinical healthcare environment required.
• Proficient in Microsoft Office, specifically with Excel and Word; Experience with electronic medica record systems (EMRs) is required
• Ability to work effectively and present information and respond to questions from groups of colleagues, patients and physicians
• Knowledge of compliance requirements and clinic policies and procedures

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

No Recruiters Please.

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.