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RP
Senior Operations Manager - Valet and Garage Parking
Reimagined Parking
New York, NY
- $115,000 USD / year
The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is…
Added just now
RP
Operations Manager - Valet and Garage Parking
Reimagined Parking
New York, NY
- $80,000 to $90,000 USD / year
…analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best…
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Project Manager - Operations (Pharma)
Clinigen
Malvern, PA
The Project Manager, Operations is responsible for the overall direction, coordination, implementation, execution, and completion of assigned client projects while ensuring consistency with…
Added 1 min ago
Panel Representative
Metlife Legal Plans
Cleveland, OH
…and escalating questions to Team Leads and Attorney Network Manager(s) or AVP Attorney Network & Claims Management for assistance and guidance where…
Added 1 min ago
Director of Operations - Engineering
Atlas OT
Centennial, CO
…meets Atlas OT’s standards for safety, quality, compliance, and client satisfaction. You will also develop and manage strategic partnerships with preferred partners, vendors, clients, and…
Added 1 min ago
AC
Member Service Associate 1
APL Credit Union
Laurel, MD
- $19.98 to $29.97 USD / hour
Inform Branch Manager and/or Assistant Branch Manager of complaints and/or problems with members.
Added 1 min ago
Account Manager - Risk Management, Agribusiness
TrueNorth Companies
West Des Moines, IA
TrueNorth Companies is looking for an Account Manager to join our Risk Management team in West Des Moines, IA supporting our Agribusiness Specialty Practice. This is a unique opportunity to…
Added 1 min ago
Engineering Intern - Summer 2027 (Columbus, OH)
Brown and Caldwell
Columbus, OH
…will grow as a professional under the guidance of your people manager and team and be trusted to support project objectives. Our work is interesting, challenging, wide-ranging in nature,…
Added 3 mins ago
Market Sales Manager - Southern Michigan
BLC BACKLOTCARS Inc
Remote, United States
We are seeking a Market Sales Manager with experience in outside sales development and business growth strategies. You will be part of a strategic sales team responsible for acquiring,…
Added 4 mins ago
ADULT DAY CENTER SUPERVISOR
Appalachian Agency For Senior Citizens Inc
Marion, VA
…legally designated State accrediting agency at the time the program was completed and two (2) years of professional experience working with older adults or persons with disabilities. Must…
Added 6 mins ago
Customer Service Representative (on-site)
Air Products Wisconsin
Franklin, WI
Position Reports To: Customer Service Manager
Added 6 mins ago
RP
Injury Prevention Specialist - Part-time
RUSH Physical Therapy
Chicago, IL
- Part-time
On-site coverage for industrial client under the direction of the Account/Program Manager
Added 6 mins ago
Quality Engineer-KNS-Corpus Christi
Kiewit
Corpus Christi, TX
…Sr Quality Engineer, you will report directly to the Quality Manager, and will administer the Project Quality Plan. In this role, you will be responsible for assuring that the quality…
Added 6 mins ago
HE
Service Field Team Supervisor (HE) (56013)
HANLEY ENERGY GROUP
Ashburn, VA
- $40.87 to $45.67 USD / hour
…operational challenges; working closely with the Service Office Manager and Service Coordinators to schedule and coordinate service-related activities; and proactively communicating any…
Added 6 mins ago
Claims Specialist, Environmental Pollution
AXA
CHICAGO · EXTON · ATLANTA · HARTFORD · MORRISTOWN, NJ
Added 9 mins ago
MSP Client Account Manager – Carrollton, TX. (In Office)
Paranet Solutions, Inc.
Suite 240, TX
…systems can run 24/7/365 across multiple sites. We design each client’s security program to provide protection from rapidly evolving threats. Paranet is based in Dallas but serves clients…
Added 10 mins ago
Case Manager
PROMESA R.H.C.F.
Queens, NY
Under the general direction of the Case Manager Supervisor or Assistant Program Director, Case Managers work to connect clients to essential care and services, secure access to benefits…
Added 10 mins ago
UG
Capability Manager for AI Modernization
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $91,700 to $163,700 USD / year
We are seeking a strategic and execution-oriented individual with strong program delivery and project management skills to join our AI Modernization efforts. This is an opportunity to join…
Added 10 mins ago
Eligibility Technician - Assistance Payments - Greeley, CO
County of Weld
Greeley, CO
…programs using unique guidelines, information obtained from the client interview, and any new information obtained from…
Added 10 mins ago
Eligibility Technician - Assistance Payments - Fort Lupton, CO
County of Weld
Fort Lupton, CO
…programs using unique guidelines, information obtained from the client interview, and any new information obtained from…
Added 11 mins ago
NN
Manager, Sales Operations Support
NRI North America
Remote, United States
- $80,000 to $92,000 USD / year
The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams. They are responsible for providing operational support to the sales…
Added 12 mins ago
Retail Print Manager
The ODP Group
Douglasville, GA
As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print…
Added 13 mins ago
Bilingual On-site Manager
Surge Staffing
Miami, FL
The Bilingual Workforce Manager (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the…
Added 13 mins ago
G
Security Account Manager
GardaWorld
Orange, CT
- $80,000 to $85,000 USD / year
Join our dynamic team as a contract security services Account Manager in Orange, CT where you’ll play a pivotal role in maintaining exceptional performance on-site at one of our key…
Added 14 mins ago
Ecological - Assistant Project Manager
Civil & Environmental Consultants, Inc.
Monroeville, PA
As an Ecological Assistant Project Manager for Civil & Environmental Consultants, Inc. (CEC) in our Monroeville, PA office, you will grow and manage project teams to navigate today’s…

Surge Staffing

Bilingual On-site Manager

Miami, FL, United States

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.
Posting language: English
Posted: Nov 9, 2026

Original job description

The Bilingual Workforce Manager (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1). Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs 2). Develops and retains business by providing outstanding customer service 3). Performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists.

***This is a Bilingual role (English and Spanish)*** WORK HOURS : First shift (7am-4pm) or Second Shift (5pm-1am)

PRIMARY FUNCTIONS

Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements
Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered
Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service
Implement custom orientation program for temporaries which incorporates customer's policies
Supervise customer development activities to create and maintain a strong business relationship with the client
Make Skill sourcing sales calls to acquire new business within customer
Present e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities
Conduct regular meetings with the client to ensure strong communication
Monitor and address personnel issues and concerns quickly and effectively
Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues
Reconcile invoices to ensure accuracy in preparation for final approval and payment processing
Monitor and maintain profitability of the client account
Complete and maintain company reports to log individual and client location sales/service activity
Schedule, check-in and provide pre-assignment orientation to all temporary employees
Monitor temporary employee attendance and performance, coach and counsel as needed
Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction
Implement company award programs to recognize the good performance of temporaries
Answer telephone to provide desired information for customers and temporaries
Maintain customer and temporary employee records to ensure completeness and accuracy
Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary
Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary
Produce requested management reports
Follow company policies and procedures for all staffing and customer activity
All other duties that may arise to ensure the successful operation of the company

SECONDARY FUNCTIONS

Process and assist with unemployment claims as directed by the Unemployment Department staff
Process and assist with Workers' Compensation claims as directed by the Workers' Compensation Department staff
Develop and coordinate the use of other staffing vendors as part of a subcontractor management program as necessary
Reconcile invoices from all vendors and prepare for final approval and payment as necessary

QUALIFICATIONS

Must be able to read, write and speak in both English and Spanish
High School diploma required; Bachelor's degree or equivalent business experience preferred
Successful prior experience as a Branch Supervisor or Manager preferred
Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.
Ability to access areas where needed people, information or equipment are located
Ability to understand and accurately apply basic math skills
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
Ability to make competent use of work related equipment and materials
Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
Ability to travel to various locations (e.g., customer sites, other company offices) as needed
Ability to communicate effectively and tactfully with others
Ability to work with other team members as well as independently
Ability to shift back and forth between two or more tasks
Cooperative, team-oriented, patient, calm under pressure
Ability to arrange things in certain order (e.g., alphabetically, numerically)
Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
Strong written and verbal communication skills
Ability to provide excellent customer service to all clients (customers and employees)
Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g.
customers and employees)
Ability to analyze and evaluate people, data and things to determine courses of action
Previous business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques and developing service and pricing proposals
Ability to demonstrate success working in a fast-paced, highly competitive, deadline oriented environment
Self-motivated with exhibited sense of urgency in all sales and service related activity
Exceptional communication, presentation, follow-up, negotiation, and closing skills.
Strong emphasis on listening skills
Ability to develop teams and work effectively in team environments
Strong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approaches
Ability to develop the professional skills of employees

Equal Opportunity Employer Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. IND1 Job Type: Full-time

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