Customer Service Repreentative

• Develop a basic understanding and the applications for our product offering.

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1. Assist the Outside Sales team to expand relationships with our current customers.

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1. Collaborate with the manufacturers on pricing, terms, quotes, and availability of product.

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1. Focus on retaining customers and building repeat sales.

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1. Organize, prioritize, and strategically plan your work.

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1. Process and expedite orders and follow up on shipping commitments to insure delivery.

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1. Handle correspondence with customers and vendors.

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1. Focus on timely communication with a sense of urgency.

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1. Send order confirmations to the customer and our outside salesmen.

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1. Notify our key customers of pending price increases.

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1. Communicate special promotions and offers to our customers.

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1. Cross train with our other Inside Sales personnel to fill in on vacations and sick days.

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1. Long term goal: Become backup for D2D desk.

Experience with Microsoft Office products

Experience in a small office environment