Business Operations Coordinator - Part Time / Flexible

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Job Benefits:

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Advancement opportunities.
• Bonus potential from day one!

Objective:

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Primary Responsibilities:

• Business Operations

• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (CompanyCam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Develop & Document SOPs

• Scheduling

• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution

• Business Development (Account Management Support)

• Assist w/ Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications:

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to becomea meaninful part of a strong team and growing business

Preferred Skills:

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.