Customer Service Representative

Job Responsibilities:

• Greet customers warmly
• Address the customer by name
• Welcome customers as they walk into the establishment
• Maintain the work location
• Maintain a clean counter
• Maintain a clean floor
• Ensure the restrooms are clean
• Ensure the store windows are clean
• Understand the dry-cleaning process and the services that are provided by the company
• Be able to answer questions about possible stains
• Be able to answer questions about the material of the garment
• Be able to make recommendations on the cleaning of a garment
• Understand the laundry process and the services provided by the company
• Understand the laundry care symbol chart
• Understand the procedure of accepting the customer’s garments
• Inspect the garments
• Buttons are intact
• Check for open seams or any possible repairs that may be needed
• All zippers work properly
• All pockets are checked and emptied out
• Make sure all linings have been patted to ensure that nothing has fallen to the bottom
• Use the proper tagging system and ensure to have the customer’s contact information
• Respond and assist promptly to customer inquiries or complaints
• Responsible for cash drawer and daily deposit for his/her shift

Qualifications

Applicant must have the following:

• Reliable Transportation
• Customer Service
• Bilingual
• Time Management and Multitasking
• Conflict Resolution
• Problem Solving
• Basic Computer Skills
• Cash Handling Experience
• Attention to Detail
• Point-of-Sales (POS) Systems