Jobs in the United States

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Director of Environmental Services, Community South
Aramark
Indianapolis, IN
Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure facilities services…
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Clinical Innovation Delivery Lead
Humana Insurance Company
KY · IN
The Clinical Innovation Delivery Lead supports execution of priority Clinical Innovation initiatives by coordinating implementation activities, monitoring progress, managing risks, and…
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Store Manager - Famous Footwear
Famous Footwear
NAMPA, ID
Lead Talent Discovery: You’ll be enthusiastic and proactive about seeking out and networking with exceptional external talent, knowing that each hire has the potential to elevate the…
Added 1 min ago
Institution Banking Shared Services Product Owner
UMB BANK NA
Kansas City, MO
· Lead cross-functional planning and execution across product partners, technology, operations, implementation, service, risk, compliance, legal, finance, and other stakeholders as…
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Director of AI Solutions Partners
Southern New Hampshire University
Remote, United States
- $96,954 to $155,153 USD / year
Employees must reside in, and work from, one of the above approved states
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AI Delivery and Operations Lead
Southern New Hampshire University
Remote, United States
- $88,130 to $141,036 USD / year
Employees must reside in, and work from, one of the above approved states
Added 1 min ago
Commercial Banking Intern
UMB BANK NA
Kansas City, MO · Madison, WI · Wichita, KS · Minneapolis, MN · Milwaukee, WI · Denver, CO · Oklahoma City, OK · Dallas, TX
…and you may be considered for the 2028 UMB Banker Development Program. You’ll step into the world of commercial banking and lending, where we help companies thrive through solutions like…
Added 1 min ago
Inventory Control Manager (Day)
Hyve Solutions Corporation
Fremont, CA
Hyve Solutions is seeking an experienced and results-driven Inventory Control Manager to lead inventory accuracy, warehouse control processes, and material management activities within a…
Added 1 min ago
Sr. Sales Development Representative
DLT Solutions, LLC
Herndon, VA
Execute DLT Lead Pass processes and contribute to sales playbooks and targeted outbound campaigns.
Added 1 min ago
Human Resource Specialist
Alsco
Reno, NV · Carson City, NV
Lead the full-cycle hiring and onboarding process, including job postings, recruiting efforts, resume review, screen applicants, assist with interviews and make hiring recommendations, new…
Added 1 min ago
Engineer II
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
Must Have: Minimum Requirements
Added 1 min ago
E
Technical Program Manager - AI/ML & Software Delivery
Expression
Shirlington, VA
- $190,000 to $210,000 USD / year
Expression is seeking an experienced Technical Program Manager to lead the delivery of advanced Artificial Intelligence (AI), Machine Learning (ML), and enterprise software capabilities…
Added 1 min ago
Site Supervisor
Lutheran Social Services of Southern California
San Bernardino, CA
Lead staff, intern, and volunteer training sessions that are aligned with shelter and housing standards to ensure compliance and high-quality support.
Added 2 mins ago
Financial Advisor - Eastlake, OH - Market 11, Region 306
Edward Jones
United States
…different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and…
Added 2 mins ago
Financial Advisor - West Carrollton City, OH - Market 11, Region 072
Edward Jones
United States
…different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and…
Added 2 mins ago
Financial Advisor - Xenia, OH - Market 11, Region 072
Edward Jones
United States
…different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and…
Added 2 mins ago
Financial Advisor - Cuyahoga Falls, OH - Market 11, Region 306
Edward Jones
United States
…different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and…
Added 2 mins ago
RH
Project Management Office (PMO)
Robert Half
Remote, United States
- $65 to $72 USD / hour
We are looking for an experienced Project Manager to lead a complex, multi-workstream program based in Nashville, Tennessee. This remote Long-term Contract opportunity is ideal for someone…
Added 2 mins ago
RH
Network Engineer
Robert Half
Ontario, CA
- $125,000 to $140,000 USD / year
Lead network modernization and infrastructure improvement initiatives.
Added 2 mins ago
Diesel Mechanic - Day Shift
WASTE SERVICES OF TEXAS, LP
Houston, TX
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 2 mins ago
Clinical Team Coordinator Registered Nurse - Advanced Acute Care Medical and Oncology Unit
GCMC Community Medical Center
Scranton, PA
Are you an RN ready to lead and make a meaningful impact? As a Clinical Team Coordinator Registered Nurse on our Advanced Acute Care Medical Oncology Unit, you'll coordinate nursing care,…
Added 3 mins ago
Medication Technician
Compass Senior Living LLC
Eugene, OR
You will lead the Care Partners on their shift as a role model of kindness, accountability, and collaboration.
Added 3 mins ago
GL Accountant
Pennant Services, Inc.
Eagle, ID
Qualified candidates must have a degree in accounting or finance
Added 3 mins ago
Director of Marketing Growth
Heavy Construction Systems Specialists, LLC
United States
HCSS is looking for a strategic, data-driven Director of Growth Marketing to build and lead our growth marketing engine, creating a more predictable and scalable path from audience…
Added 3 mins ago
Merchandising Assistant Store Manager
The Home Depot
Washington, DC
…Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training…

Closed listing

Support Services Group

Team Leader

Waco, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Title: Team Lead Department: Operations Reports to: Program Manager

Job Summary:

The purpose of the Team Lead is to be a subject matter expert (SME) on all call center processes and policies. Primary duties are to support inbound and escalated calls referred by Customer Service Professionals as well as oversee Customer Service Professionals’ behavior when providing floor support.

Duties/Responsibilities:

Accept and resolve escalated calls, emails or chats referred from Customer Service Professionals.
Assist Customer Service Professionals with escalated customer calls to ensure quality assurance standards are maintained.
Coach Customer Service Professionals on the technical aspects of calls resulting from QA monitors, client feedback and performance metrics (such as average handle time).
Oversee Customer Service Professionals’ behavior when providing floor support, including schedule adherence, proper use of statuses, etc.
Escalate repeated behavioral issues and policy violations to the team manager.
Provide front line support to Customer Service Professionals, answering complex questions related to processing transactions, product knowledge, client policies/procedures and/or use of systems.
Act as a subject matter expert for multiple brands.
Research and troubleshoot escalated calls with customers and Customer Service Professionals; implement best course of action to resolve issues and drive first call resolution.
Perform duties of Customer Service Professionals during high call volume periods as needed and effectively resolve customer inquiries.
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company values and standards.
Escalate issues or immediate needs to management that may impact the department and/or client.
Make recommendations to management team related to continuous process improvement in order to pinpoint and resolve problems, reduce errors, and prepare for marketing drives, procedural changes, new product roll out, system changes, etc.
Abide by corporate policies and procedures in all aspects of employment; must handle confidential information appropriately.
Foster a positive, successful, and professional work environment.
Resolve operational and interdepartmental problems quickly.
Other duties as assigned by management.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent knowledge of customer applications.
Proficiency with personal computers including Microsoft Word software.
Working knowledge of Excel, Power Point and other Microsoft Office products.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Demonstrated proficiency in effectively interacting with customers and employees; able to handle de-escalations to a positive end.
Ability to rapidly acquire a thorough knowledge of clients’ processes and procedures; ability to effectively communicate those processes and procedures through training.
Ability to appropriately handle confidential information.
Flexible with regards to work schedule.
Bilingual a plus (Preferred).

Education and Experience:

High School Graduate or equivalent.
Minimum of 1-year previous experience as a call center representative.
Previous supervisory/leadership experience (Preferred).
Experience servicing the S2G clients (Preferred).
Some college preferred.

Physical Requirements:

Light Work Examples: Work performed primarily while sitting at workstation; frequently operating computer keyboard and other office equipment; frequently gaining access to documents which may involve bending, stooping, lifting and reaching; occasionally walking and standing to assist Customer Service Professionals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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More about this job

Skills

Customer service
Manage customer service
Quality assurance
Transaction processing
Product knowledge
Research
Troubleshoot
Process improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Communication skills
Problem solving
Bilingualism
Leadership
Office equipment

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Jobs in the United States