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Registered Nurse Home Health Weekends
Peoples Home Health, LLC
Pensacola, FL
…dental, vision, group life, short-term disability benefits, a PTO program, 6 paid holidays, recognition programs, and work-life balance initiatives including a Relax & Recharge Day…
Added 1 min ago
AD
Recovery Planner
AC Disaster Consulting
Centennial, CO · Denver, CO
- $35 to $40 USD / hour
…including the Recovery Chief, State Recovery Task Force (SRTF) Manager, Individual Assistance (IA) Officer, and Public Assistance (PA) Officer, to support disaster recovery planning and…
Added 2 mins ago
IH
Resident Advocate (On Call)
Insight Housing
Berkeley, CA
- $25 USD / hour
Under supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to our clients, who are primarily within 19-59 years of age and diagnosed…
Added 3 mins ago
BESS/PV Site Quality Manager (Big Island)
Primoris Renewable Energy
AR
Primoris Renewable Energy is seeking a Site Quality Manager – PV & BESS to support site-specific quality assurance and operational excellence initiatives across our utility-scale…
Added 3 mins ago
QHSE Technician (Hollis Creek)
Primoris Renewable Energy
LA
…firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of…
Added 4 mins ago
T
Director, Integrated Solutions Manager
TIAA
Charlotte, NC · 3965 Dallas Parkway Frisco, TX
- $92,400 to $137,000 USD / year
The Senior Integrated Solutions Manager is responsible for engaging the Investment & Advisory Center (IAC) Consultants and leaders to maximize client and business success through Client…
Added 5 mins ago
Security Officer Supervisor- Aiken SC
Marksman Security LLC
Aiken, SC
Must possess a Alabama Security Unarmed license or ability to obtain
Added 5 mins ago
Event Technical Lead - Mauna Lani
Encore Global
Waimea, HI
…customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 6 mins ago
TI
Youth Outreach Specialist & Resource Navigator
The Immigrant and Refugee Community Organization
Portland, OR
- From $49,572 USD / year
REQUIREMENTS: Must possess a valid driver's license verification of current auto-insurance have full use of automobile during work hours
Added 6 mins ago
Project Associate (2nd Shift)
Align Communications
MI
Coordinate second-shift construction activities with the lead Project Manager, contractors, vendors, and client representatives
Added 7 mins ago
Overnight Direct Care Associate
State of North Dakota
Jamestown, ND
We are hiring for full-time night shift: 10pm – 6:30am position · To be considered for this position you must have a high school diploma or GED
Added 7 mins ago
NB
Project Manager, Security Operations
Ntiva Branding
Mc Lean, VA
- $80,000 to $110,000 USD / year
The Project Manager, Security Operations is a newly created role, and it is the first dedicated project management position within Ntiva’s Security Operations team. You will be the primary…
Added 8 mins ago
TV
Senior Business Development & Operations Manager – Poultry Wastewater Solutions
Tidal Vision
Remote, United States
- $120,000 to $140,000 USD / year
JOB TITLE: Senior Business Development & Operations Manager – Poultry Wastewater Solutions
Added 9 mins ago
M
Personal Stylist, Green Acres - Full Time
Macy's
Valley Stream, NY
- Full-time
…on new customer acquisition, building and maintaining strong client relationships through clienteling, and building a social media…
Added 10 mins ago
TI
QC Technician - Metropolis, IL
Turner Industries
Metropolis, IL
- From $43 USD / hour
…IL. This role is responsible for coordinating quality control program designed to ensure continuous production of products consistent with established standards. Non-exempt role; Reports to…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Tysons Corner, VA
Turner & Townsend are seeking an experienced Senior Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Reston, VA
Turner & Townsend are seeking an experienced Senior Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Arlington, VA
Turner & Townsend are seeking an experienced Senior Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Manassas, VA
Turner & Townsend are seeking an experienced Senior Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Ashburn, VA
Turner & Townsend are seeking an experienced Senior Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a…
Added 10 mins ago
Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Tysons Corner, VA
Turner & Townsend are seeking an experienced Cost Manager / Quantity Surveyor to act as the key day-to-day client interface, delivering value-added cost management services across a major…
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Petersburg, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Chester, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Midlothian, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 10 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Washington D.C., DC
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to serve as the key day-to-day client interface on a large-scale mission-critical data center…

Closed listing

Support Services Group

Team Leader

Waco, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Title: Team Lead Department: Operations Reports to: Program Manager

Job Summary:

The purpose of the Team Lead is to be a subject matter expert (SME) on all call center processes and policies. Primary duties are to support inbound and escalated calls referred by Customer Service Professionals as well as oversee Customer Service Professionals’ behavior when providing floor support.

Duties/Responsibilities:

Accept and resolve escalated calls, emails or chats referred from Customer Service Professionals.
Assist Customer Service Professionals with escalated customer calls to ensure quality assurance standards are maintained.
Coach Customer Service Professionals on the technical aspects of calls resulting from QA monitors, client feedback and performance metrics (such as average handle time).
Oversee Customer Service Professionals’ behavior when providing floor support, including schedule adherence, proper use of statuses, etc.
Escalate repeated behavioral issues and policy violations to the team manager.
Provide front line support to Customer Service Professionals, answering complex questions related to processing transactions, product knowledge, client policies/procedures and/or use of systems.
Act as a subject matter expert for multiple brands.
Research and troubleshoot escalated calls with customers and Customer Service Professionals; implement best course of action to resolve issues and drive first call resolution.
Perform duties of Customer Service Professionals during high call volume periods as needed and effectively resolve customer inquiries.
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company values and standards.
Escalate issues or immediate needs to management that may impact the department and/or client.
Make recommendations to management team related to continuous process improvement in order to pinpoint and resolve problems, reduce errors, and prepare for marketing drives, procedural changes, new product roll out, system changes, etc.
Abide by corporate policies and procedures in all aspects of employment; must handle confidential information appropriately.
Foster a positive, successful, and professional work environment.
Resolve operational and interdepartmental problems quickly.
Other duties as assigned by management.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent knowledge of customer applications.
Proficiency with personal computers including Microsoft Word software.
Working knowledge of Excel, Power Point and other Microsoft Office products.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Demonstrated proficiency in effectively interacting with customers and employees; able to handle de-escalations to a positive end.
Ability to rapidly acquire a thorough knowledge of clients’ processes and procedures; ability to effectively communicate those processes and procedures through training.
Ability to appropriately handle confidential information.
Flexible with regards to work schedule.
Bilingual a plus (Preferred).

Education and Experience:

High School Graduate or equivalent.
Minimum of 1-year previous experience as a call center representative.
Previous supervisory/leadership experience (Preferred).
Experience servicing the S2G clients (Preferred).
Some college preferred.

Physical Requirements:

Light Work Examples: Work performed primarily while sitting at workstation; frequently operating computer keyboard and other office equipment; frequently gaining access to documents which may involve bending, stooping, lifting and reaching; occasionally walking and standing to assist Customer Service Professionals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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More about this job

Skills

Customer service
Manage customer service
Quality assurance
Transaction processing
Product knowledge
Research
Troubleshoot
Process improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Communication skills
Problem solving
Bilingualism
Leadership
Office equipment

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Jobs in the United States