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RM
Certified Nursing Assistant - SNF- Riverton (56226)
ROCKY MOUNTAIN CARE GROUP
Riverton, UT
- $19 to $25 USD / hour
Must have no disciplinary action in effect against certification · Must have patience, tact, and willingness to deal with difficult patients, family and staff
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Innovation Project Team Manager
Corning
Keller, TX
Identify, lead and participate in project management process improvement teams. Participate in the development of project management systems.
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OT
Production & Fulfillment Technician
Optimus Technologies
Pittsburgh, PA
- $23.73 to $27.98 USD / hour
…independent judgment, and filling gaps in documentation and process, often by being the one who writes it. A methodical approach to problem solving, a disciplined eye for quality, a genuine…
Added 1 min ago
Administrative Coordinator
SBHU
Stony Brook, NY
…for Center programs, meetings, and convenings. The project manager is responsible for tracking, curating, and synthesizing program and participant data; creating and maintaining databases…
Added 1 min ago
CF
Program Manager, Court Operations
Center for Justice Innovation
Queens, NY
- $66,490 to $82,400 USD / year
The Justice Center is seeking a Program Manager of Court Operations to oversee its early diversion and alternative to incarceration (ATI) programs. Project Reset, New York City's…
Added 2 mins ago
Senior Facilities Program Manager
The Boeing Company
Albuquerque, NM
…constraints involving product development, production rates, process improvement, program…
Added 2 mins ago
Procurement Agent Manager
Boeing Distribution, Inc.
Hialeah, FL
The Procurement Manager manages Procurement Agent employees performing activities related to committing company resources to purchase goods and services, developing supplier strategies,…
Added 2 mins ago
Production Test Manager
The Boeing Company
Berkeley, MO
Develops, acquires resources for, and executes project and process improvement plans
Added 2 mins ago
Project Manager Cybersecurity Grants
Whatcom Community College
Bellingham, WA
-Tracks project progress, maintains accurate data and documentation, and identifies opportunities for process improvement to support effective project operations.
Added 2 mins ago
Nurse Practitioner / Physician Assistant, Primary Care
Cape Cod Healthcare
MA
9. Challenges current working practices, identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s…
Added 2 mins ago
GA
Senior Engineering Project Manager – Avionics Networking
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Lead customer meetings with the Program Manager, including preparation of material for design reviews, technical information reviews, and certification milestones (SOIs).
Added 2 mins ago
GA
Sub Section Manager – Systems Engineering Avionics Networking
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Help define the future of flight at GE Aerospace! The Technical Manager will lead an avionics networking engineering team within the ION (Input/Output & Networking) organization, delivering…
Added 3 mins ago
Production Supervisor - 3rd Shift
Jeld-Wen Inc.
Pataskala, OH
Assist the Plant Manager and Production Manager in establishing and monitoring overall plant performance for production and quality control standards in accordance with SQDCI, TPS, and…
Added 3 mins ago
Registered Nurse - Ambulatory Urology
Northwell
United States
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation and evaluation…
Added 3 mins ago
Pipeline Manager
Olin Corporation
US-TX-Freeport
Focus: The Pipeline Manager will provide business critical pipeline maintenance and operations services to our production partners and ensure we properly maintain and operate assets in…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SHAWANO, WI
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 4 mins ago
W
Certified Pharmacy Technician
Walgreens
SEGUIN, TX
- $19.25 to $26 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
BELTON, TX
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
KNOXVILLE, TN
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
W
Pharmacy Operations Manager
Walgreens
MCMURRAY, PA
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CINCINNATI, OH
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
W
Pharmacy Operations Manager
Walgreens
LENOIR, NC
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
WINSTON SALEM, NC
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JAMAICA, NY
- $18.5 to $20 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 4 mins ago
Emerging Store Manager
Walgreens
ESPANOLA, NM
…tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance…

Support Services Group

Team Leader

Waco, TX, United States

Apply on ssg-texas.breezy.hr About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Team Lead Department: Operations Reports to: Program Manager

Job Summary:

The purpose of the Team Lead is to be a subject matter expert (SME) on all call center processes and policies. Primary duties are to support inbound and escalated calls referred by Customer Service Professionals as well as oversee Customer Service Professionals’ behavior when providing floor support.

Duties/Responsibilities:

Accept and resolve escalated calls, emails or chats referred from Customer Service Professionals.
Assist Customer Service Professionals with escalated customer calls to ensure quality assurance standards are maintained.
Coach Customer Service Professionals on the technical aspects of calls resulting from QA monitors, client feedback and performance metrics (such as average handle time).
Oversee Customer Service Professionals’ behavior when providing floor support, including schedule adherence, proper use of statuses, etc.
Escalate repeated behavioral issues and policy violations to the team manager.
Provide front line support to Customer Service Professionals, answering complex questions related to processing transactions, product knowledge, client policies/procedures and/or use of systems.
Act as a subject matter expert for multiple brands.
Research and troubleshoot escalated calls with customers and Customer Service Professionals; implement best course of action to resolve issues and drive first call resolution.
Perform duties of Customer Service Professionals during high call volume periods as needed and effectively resolve customer inquiries.
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company values and standards.
Escalate issues or immediate needs to management that may impact the department and/or client.
Make recommendations to management team related to continuous process improvement in order to pinpoint and resolve problems, reduce errors, and prepare for marketing drives, procedural changes, new product roll out, system changes, etc.
Abide by corporate policies and procedures in all aspects of employment; must handle confidential information appropriately.
Foster a positive, successful, and professional work environment.
Resolve operational and interdepartmental problems quickly.
Other duties as assigned by management.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent knowledge of customer applications.
Proficiency with personal computers including Microsoft Word software.
Working knowledge of Excel, Power Point and other Microsoft Office products.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Demonstrated proficiency in effectively interacting with customers and employees; able to handle de-escalations to a positive end.
Ability to rapidly acquire a thorough knowledge of clients’ processes and procedures; ability to effectively communicate those processes and procedures through training.
Ability to appropriately handle confidential information.
Flexible with regards to work schedule.
Bilingual a plus (Preferred).

Education and Experience:

High School Graduate or equivalent.
Minimum of 1-year previous experience as a call center representative.
Previous supervisory/leadership experience (Preferred).
Experience servicing the S2G clients (Preferred).
Some college preferred.

Physical Requirements:

Light Work Examples: Work performed primarily while sitting at workstation; frequently operating computer keyboard and other office equipment; frequently gaining access to documents which may involve bending, stooping, lifting and reaching; occasionally walking and standing to assist Customer Service Professionals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply on ssg-texas.breezy.hr About employer

More about this job

Skills

Customer service
Manage customer service
Quality assurance
Transaction processing
Product knowledge
Research
Troubleshoot
Process improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Communication skills
Problem solving
Bilingualism
Leadership
Office equipment

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Work requirements

Jobs in the United States