Jobs in the United States

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Director, Application Software Engineering
Oracle
Santa Fe, NM
- $129,000 to $306,400 USD / year
…new application software features and enhancements following design specifications, ensuring accessibility, and to develop documents that clarify application design and code. Leads…
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Account Manager II
Arrow Electronics
Santa Fe, NM
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Manager, Global Growth Performance
American Express Global Business Travel
Santa Fe, NM
…coaching reflect where the team is trying to go and what the data…
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Lead Solutions Architect - HR Technology & AI
CVS Health
Santa Fe, NM
The Lead Solutions Architect will design and develop HR Technology domain architecture (integrated process, applications, data and technology) solutions to business problems in alignment…
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Presales Solutions Architect - ICX Channel
Siemens
Santa Fe, NM
◦ Collaborate closely with partners to design and architect innovative, business-relevant enterprise agentic AI use cases for their clients, leveraging the full potential of ICX, Mendix,…
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Application Analyst Willow Inpatient
Intermountain Health
Santa Fe, NM
Gathers, validates, and translates technological requirements into design and development specification while providing product management
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Trainer I (Limited Service, remote)
Maximus
Santa Fe, NM
Provide feedback regarding the design, development and distribution of training programs and materials as needed.
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Senior Data Engineer
Highmark Health
Santa Fe, NM
This role is an integral senior member of a technical team, responsible for supporting the design, development, and maintenance of the organization's data infrastructure, ensuring the…
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LTD RET/OPC Design Rule and Technology Definition Engineer
Intel Corporation
OR
- $149,600 to $284,580 USD / year
The RET DR and Tech Def team uses current and future lithography manufacturing tools to drive Design and process Technology Co-optimization (DTCO) as well as Design For Yield (DFY) to…
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Staff Psychologist (Mental Health - PCHMI)
Veterans Health Administration
Chesapeake, VA
- $90,289 to $167,294 USD / year
Oversees the establishment of program monitors and outcome measurements within programs assigned using a data-driven quality assurance process.
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Health Scientist
Centers for Disease Control and Prevention
Atlanta, GA
- $133,007 to $172,915 USD / year
Lead scientists and program consultants in various aspects of the study or survey design process, and other study support duties including analyzing and reporting of data and data…
Added just now
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Information Technology Specialist (Computer Specialist)
Bureau of Prisons/Federal Prison System
Location Negotiable After Selection · Grand Prairie, TX · Leavenworth, KS · Washington, DC
- $106,437 to $138,370 USD / year
This position is located in the Systems Development Branch, Information Technology and Data Division (ITDD), Central Office, Bureau of Prisons (BOP). The mission of the section is to…
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Senior Social Worker
Veterans Health Administration
West Haven, CT
- $105,481 to $137,128 USD / year
Will maintain data and statistical compilations to comply with JCAHO, VA and medical center policy and procedures.
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IT SPECIALIST (SYSADMIN)
Air National Guard Units
Meridian, MS
- $89,508 to $116,362 USD / year
…assistance and analysis to other IT personnel involved in system design, programming, database performance, and adapting commercially available software. Determines equipment requirements,…
Added 3 mins ago
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Social Worker (Program Coordinator) - Suicide Prevention Program Manager
Veterans Health Administration
Augusta, ME
- $111,538 to $145,001 USD / year
Identifies areas for improvement and gathering and assessing the data while developing and implementing ideas for improvement.
Added 3 mins ago
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HUMAN RESOURCES OFFICER
Naval Air Systems Command
Naval Air Station San Diego, CA
- $143,677 to $186,785 USD / year
Added 3 mins ago
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Information Technology Specialist (Systems Analyst)
Federal Emergency Management Agency
Washington, DC
- $143,913 to $187,093 USD / year
Develop system analysis artifacts, such as use cases, workflows, process maps, data flows, interface requirements, functional specifications, and system design inputs.
Added 3 mins ago
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Corporate Security Service Manager
Las Vegas Valley Water District
United States
- $159,734 USD / year
…Information Systems department to ensure effective network and data security programs and protocols; and performs related duties as…
Added 5 mins ago
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Psychologist (MHRRTP)
Veterans Health Administration
Johnson City, TN
- $93,109 to $172,519 USD / year
Added 5 mins ago
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INSTRUCTIONAL SYSTEMS SPECIALIST
Air Education and Training Command
Keesler AFB, MS
- $74,678 to $97,087 USD / year
Prepares, documents and reviews the technical and economic data to support the acqusition of instructional systems and services.
Added 5 mins ago
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IT SPECIALIST (CUSTSPT)
Air National Guard Units
Camp Murray, WA
- $83,935 to $109,122 USD / year
…Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity,…
Added 5 mins ago
Senior Software Development Engineer in Test, ML
Sony Interactive Entertainment (SIE)
Madison, WI
…with ML engineers, software engineers, product managers, and data partners to build scalable test automation and validation approaches for systems serving PlayStation at global scale. This…
Added 6 mins ago
Board Certified Behavior Analyst - Liberty, MO
Soliant Health
Liberty, MO
Capacity to conduct Functional Behavior Assessments (FBAs) and design targeted Behavioral Intervention Plans (BIPs)
Added 6 mins ago
Board Certified Behavior Analyst (BCBA) | Blue Springs, Missouri
Soliant Health
Blue Springs, MO
Design and oversee individualized behavioral intervention plans
Added 6 mins ago
Sr. Backend Engineer, AutoScaling & Balancing, NG-SIEM (Hybrid)
CrowdStrike, Inc.
Austin, TX · NY · Sunnyvale, CA · Redmond, WA
Our mission is to make all of our customers’ security-relevant data continuously available for automated detection and response, threat hunting, and other Falcon use cases. To enable this,…

Superior Plus Propane

Quality Specialist

Wayne, PA, United States

$22.5 to $28.13 USD / hour

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Job details

Pay: $22.5 to $28.13 USD / hour
Posting language: English
Posted: Nov 1, 2026

Original job description

What we will offer you:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

• Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

• Opportunity: A continuous focus on professional development with many opportunities for training and career growth.

• Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Reporting to the North American Quality Manager, the Quality Specialist is responsible for monitoring and evaluating Customer Service performance and for ensuring compliance with quality standards, policies, and procedures, thereby maintaining a high level of consistency in delivering a best-in-class customer experience. In addition, this position is responsible for providing targeted feedback to individuals to foster continuous employee development and optimal alignment with Superior Propane’s vision, mission, values, and goals.

The Quality Specialist is also responsible for identifying and recommending quality improvement strategies for the Customer Experience area. This is accomplished through identifying trends and opportunities for continuous improvement and providing recommendations to the Customer Experience leadership team. As the position involves highly sensitive employee performance information, the Quality Analyst is expected to act diplomatically and professionally and maintain the confidentiality of employee performance at all times.

What you will do:

Perform Quality monitoring and evaluation for all contact center teams (Sales, Customer Service, Change of Ownership, Customer Care, and Back Office Administration), voice and non-voice processes
Monitor customer calls/e-mails/chats for conformance to guidelines, procedures, proper voice inflection, customer experience, systems usage, and fraudulent activity
Provide specific and targeted agent and employee feedback to supervisors to facilitate developmental coaching for the agents to enable them to reach their optimal performance
Provide data insights, opportunities/gaps with recommended improvement plans and strategies regularly
Recommend improvements to processes, either from own perspective or by passing on feedback from agents
Coordinate and participate in call calibration sessions with supervisors and agents to ensure agreement and alignment with quality assessment practices
Participate in the design and continuous improvement of monitoring formats and quality standards
Collaborate with the Manager on the continual enhancement of the training curriculum and performance measurement tools
Actively support the team with data to drive improvements in the department's overall performance
Use the Quality management system to critically analyze available data to identify trends and/or issues impacting the customer experience or operational performance at the individual and team level
Monitor the quality of all contact types with customers
Prepare statistical reporting for Leadership to communicate Contact Center performance and identify performance gaps
Participate in customer and client listening programs to identify customer needs and expectations
Prepare and analyze internal and external quality reports for management staff review

What you bring:

Minimum of one (1) year in the Customer Experience Contact Center, in a customer-facing role
Outstanding customer service skills and dedication to providing a best-in-class customer experience
Demonstrate a commitment to continuous quality improvement
Must be able to effectively deal professionally with a diverse group of people at all levels, including Agents, Trainers, Contact Center Management, and subject matter experts
Must be self-motivated and a self-starter
Solid time management skills, keen attention to detail
Excellent judgment and decision-making capabilities
Ability to work with remote sites
Excellent listening, communication (oral and written), and analytical skills
Ability to multitask and successfully operate in a fast-paced, team environment, with the ability to adapt to frequently changing priorities
Results-driven - must meet or exceed established performance metrics
Previous experience with QA software and solutions (Avaya, Calabrio etc.)
Proficient in Microsoft Word and Excel
Other responsibilities, activities, and assignments as required
Proficiency in Spanish Communication (Verbal and Written) is an asset
Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

The expected hourly rate range for this role is $22.50 - $28.13 per hour.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

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