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Added 6 hours ago
Enamel Inspection
Superior Essex
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Added 8 hours ago
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Superior Essex
Fort Wayne, IN
Added 8 hours ago
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Fort Wayne, IN
Added 8 hours ago
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Fort Wayne, IN
Added 1 day ago
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Superior Essex
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Added 3 days ago
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Superior Essex
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Superior Essex
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Added 3 days ago
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Superior Essex
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Ft. Wayne, IN
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Superior Essex
Fort Wayne, IN
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Superior Essex
Fort Wayne, IN
Added 5 days ago
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Superior Essex
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Added 7 days ago
Production Associate
Superior Essex
Franklin, IN
This is a night shift position that works 12 hour shifts, on a staggered schedule, 8pm-8am · This is a night shift position that works 12 hour shifts, on a staggered schedule, 8pm-8am.
Added 7 days ago
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Superior Essex
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Added 8 days ago
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Added 9 days ago
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Superior Essex
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Superior Essex
Hoisington, KS
Added 15 days ago
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Superior Essex
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Superior Essex
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Added 15 days ago
Electronics Technician
Superior Essex
Brownwood, TX

Superior Essex

Customer Service Representative

Ft.Wayne, IN, United States

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers’ innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include:

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
Has an understanding of manufacturing and engineering requirements (Will Train)

•

Knowledge/skills/abilities and other minimum qualifications:

High School diploma or equivalent (GED) required.
Bachelor of Science or Arts preferred.
Minimum of two (2) years of related customer service experience required.
Minimum of two (2) years of industrial experience preferred.
Minimum (5) years of related experience

Additional Required Qualifications

Excellent customer service skills
Demonstrated organizational skills
Professional communication skills
Ability to service customer needs in a prompt and professional manner.
High degree of accuracy
Dependability
Demonstrated ability to take an analytical approach to problem solving.
High level of initiative
Strong ability to multi-task
Ability to work independently in a fast-paced, demanding environment
Must have a desire to learn
Technical skills are a plus

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More about this job

Skills

Customer service
Sales
Logistics
Procurement
Organizational skills
Communication skills
Problem solving
Work independently

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