Collections Call Center Agent

Collections Call Center Agent Location: On-site in at our new North Indianapolis Call Center! Join the Team at Superior Auto! Are you a strong communicator who enjoys helping people and making a real impact? Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call. In this role, you’ll be the friendly, solutions-focused voice that helps customers stay on track with their accounts - while also supporting stores that need extra collections assistance. If you’re motivated, professional, and ready to grow your skills, we’d love to meet you. What We Offer

• Competitive pay of $18/hr and monthly incentive based on results.
• No late nights, no Sundays - You’ll have time for life outside of work.
• Steady schedule - Five-day workweek, alternating Saturdays with a weekday off.
• Solid benefits including health, vision, dental, and more.
• Growth opportunity - Be part of a new department where you can help shape the future.

What You’ll Do

• Make timely, professional outbound collections calls to customers on behalf of our store locations.
• Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
• Support special outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards to ensure accuracy and consistency.
• Solve complex account situations and escalate to the appropriate team.
• Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
• Participate in team meetings, coaching sessions, and ongoing training.

What We’re Looking For

• High school diploma or GED (preferred but not required).
• Clear, confident communication skills.
• Customer service or collections experience (preferred, not required).
• Ability to work both as part of a team and independently.
• Ability to work occasional pre-approved overtime based on call volume.

Superior Auto is an Equal Opportunity Employer