Servicing and Collections Associate

Servicing and Collections Associate

BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

THE POSITION

The Servicing and Collections Associate is responsible for helping to oversee third-party vendor relationships and supporting day-to-day servicing and collections operations to ensure vendors meet contractual obligations, service-level agreements (SLAs), and regulatory requirements. This role combines vendor performance monitoring, collections procedures and policies oversight, risk and compliance management, operational problem solving, cross-functional coordination, and communication skills to drive service quality, drive down delinquencies, and improve cost efficiency. This is an onsite position based in San Francisco, CA

RESPONSIBILITIES

• Manage vendor relationships by monitoring performance against SLAs, tracking deliverables, and maintaining up-to-date contract and contact documentation.
• Facilitate communication and project coordination between multiple internal departments and external vendors, ensuring clear expectations, timely information flow, and alignment on deliverables and deadlines.
• Consistently track and monitor collections performance on various portfolios and be able to speak to that progress in leadership and/or investor meetings.
• Drive collections results through developing and supporting collections practices while adhering to the policies and regulations.
• Investigate and resolve operational issues and escalations, perform root-cause analysis and coordinate corrective action plans with internal stakeholders and vendor partners.
• Coach and develop sub-servicers as a whole, which could include performance reviews, refresher training, corrective action plans, procedure updates, etc.
• Ensure compliance with regulatory requirements (including appropriate FDCPA guidelines), internal policies, and data security standards by participating in audits, assessments, and remediation efforts.
• Collaborate with servicing operations teams to reconcile data discrepancies, validate reconciliations, and streamline handoffs between internal teams and external vendors.
• Pull ad-hoc analysis and operational reports using Excel, SQL, or business intelligence tools to provide timely insights into vendor performance, servicing outcomes, and invoicing accuracy.

MINIMUM REQUIREMENTS

• Bachelor’s Degree preferred (Accounting, Finance or other applicable field)
• Minimum of 4+ years of collections experience, preferably in the B2C markets
• Minimum of 2-3 years related analytical and/or operational experience including root cause analysis and strong data-driven decision making
• Strong understanding of vendor lifecycle management, SLAs, KPIs, contract terms, and basic regulatory expectations impacting third-party relationships.
• Strong communication and interpersonal skills, including the ability to communicate effectively with C-suite, executive leadership, and investor groups
• Proficiency with Excel (pivot tables, advanced formulas) and experience with data analysis tools such as SQL, Tableau, Power BI, or similar platforms

Preferred Qualifications:

• Salesforce Experience
• Experience in the solar industry
• Experience with loan servicing platforms and/or lease servicing platforms

Additional Knowledge, Skills and Abilities:

• Detail-oriented, ability to work within deadlines
• Excellent verbal and written communication skills as well as strong presentation and interpersonal skills a plus

WORKING CONDITIONS

• Onsite position in San Francisco, CA
• Ability to adhere to Compliance standards
• Projects and activities may dictate the need for working longer hours at times

BENEFITS

SunStrong Management offers a generous employee reward package that includes:

· Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) · Competitive compensation