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Branch Sales Manager
TruGreen Limited Partnership
Erie, PA
Marketing Program Execution: Collaborate in the execution of various marketing programs, such as door-to-door, direct mail, inside, and outside marketing, to drive profit growth and the…
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Branch Sales Manager
TruGreen Limited Partnership
Asheville, NC
Marketing Program Execution: Collaborate in the execution of various marketing programs, such as door-to-door, direct mail, inside, and outside marketing, to drive profit growth and the…
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Branch Sales Manager
TruGreen Limited Partnership
Salem, VA
Marketing Program Execution: Collaborate in the execution of various marketing programs, such as door-to-door, direct mail, inside, and outside marketing, to drive profit growth and the…
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Sr Technical Program Manager, Consolidation Program
Cengage Group
Fargo, ND
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
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Sr Program Manager, Higher Ed Disciplines
Cengage Group
Fargo, ND
We are looking for an accomplished and dedicated Sr. Program Manager to join our team. Cengage is accelerating how we bring new innovations and capabilities to our Higher Education…
Added 1 min ago
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Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
Danaher Corporation
Fargo, ND
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 4 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Las Vegas, NV
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 4 mins ago
Sr Program Manager, Higher Ed Disciplines
Cengage Group
Las Vegas, NV
We are looking for an accomplished and dedicated Sr. Program Manager to join our team. Cengage is accelerating how we bring new innovations and capabilities to our Higher Education…
Added 10 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Burlington, VT
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 10 mins ago
Sr Program Manager, Higher Ed Disciplines
Cengage Group
Burlington, VT
We are looking for an accomplished and dedicated Sr. Program Manager to join our team. Cengage is accelerating how we bring new innovations and capabilities to our Higher Education…
Added 13 mins ago
Regional Manager - Security
Sunstates Security
Seattle, WA
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Full-Time Security Account Manager- $32.26/hr - Portland, OR
Sunstates Security
Portland, OR
- Full-time
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Site Supervisor Security officer - $38/Hr - Atherton, CA
Sunstates Security
Atherton, CA
- $38 USD / hour
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Client Service Manager
Sunstates Security
Queens County, NY
- $80,000 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Client Service Manager
Sunstates Security
New York, NY
- $80,000 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
Security Operations Manager
Sunstates Security
Raleigh, NC
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
Accounting Operations Specialist
Sunstates Security
Raleigh, NC
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
Staff Accountant
Sunstates Security
Raleigh, NC
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Security Account Manager
Sunstates Security
Durham, NC
- $64,280 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Security Operations Manager
Sunstates Security
Greensboro, NC
- $51,500 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
FLEX EMT UTILITY OFFICER- CHARLOTTE, NC - $24.88/hr
Sunstates Security
Charlotte, NC
- $24.88 USD / hour
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 13 mins ago
SS
Full-Time Security Site Manager - $28/hr
Sunstates Security
Conesville, OH
- $28 USD / hour
- Full-time
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 14 mins ago
SS
Security Operations Manager
Sunstates Security
Nashville, TN
- $60,000 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 14 mins ago
SS
Regional Manager - Security
Sunstates Security
Nashville, TN
- $100,000 USD / year
…dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to…
Added 15 mins ago
SO
INTERVIEWER II (Job ID 53883)
STATE OF NEW HAMPSHIRE - Department of Employment Security
Claremont, NH
- $21.63 to $30.02 USD / hour

Sunstates Security

Client Service Manager

New York, NY, United States

$80,000 USD / year

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Job details

Pay: $80,000 USD / year
Experience: 3–5 years of experience in client service, account management, customer success, or a related role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description and Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success. Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies. At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security is hiring a Client Service Manager for its New York City-based regional operations. The Client Service Manager is responsible for building and maintaining strong client relationships, ensuring high levels of customer satisfaction, and coordinating internal teams to deliver exceptional service. This role serves as a primary point of contact for clients, manages client needs and expectations, resolves issues, and identifies opportunities to strengthen and grow client partnerships.

This position offers an annual salary of $80,000 - plus --

Annual performance-based bonus - up to 5% of base salary
Full medical, dental, vision, and life insurance coverage
401k plan with company match
Generous PTO
Tuition assistance
Salary is DOE

Key Responsibilities:

Manage day-to-day relationships with assigned clients and serve as a trusted point of contact.
Understand client needs, goals, and expectations and ensure they are effectively communicated internally.
Coordinate with sales, operations, product, finance, and other teams to deliver timely and accurate solutions.
Monitor client accounts, service performance, deliverables, and key deadlines.
Resolve client concerns and service issues professionally and efficiently.
Conduct regular client meetings, business reviews, and follow-ups.
Track client requests and ensure issues are addressed within agreed service levels.
Maintain accurate client records, documentation, and account information.
Identify opportunities to improve client experience, retention, and account growth.
Prepare reports, presentations, and performance updates for clients and management.
Proactively communicate changes, potential issues, and recommended solutions.
Support contract renewals, upselling, and cross-selling opportunities when appropriate.
Collaborate with leadership to develop strategies for improving client satisfaction and retention.

Job Requirements

Qualifications:

3–5 years of experience in client service, account management, customer success, or a related role.
Strong communication, interpersonal, and relationship-management skills.
Excellent organizational and time-management abilities.
Strong problem-solving and conflict-resolution skills.
Ability to manage multiple clients and priorities simultaneously.
Proficiency with Microsoft Office and CRM/client-management systems.
Strong attention to detail and follow-through.
Ability to work effectively both independently and as part of a cross-functional team.

Key Skills:

Client Relationship Management
Customer Service
Account Management
Communication & Presentation
Problem Solving
Conflict Resolution
Project Coordination
Negotiation
Time Management
CRM & Reporting
Client Retention & Growth

Benefits

Industry-leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company-sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!

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More about this job

Skills

Customer service
Sales
Documentation
Presentation skills
Upselling
Communication skills
Time management
Problem solving
Conflict resolution
Microsoft Office
Attention to detail
Negotiation
Reporting

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