Client Services Care Manager

JOB REQUIREMENTS: The Client Services Program Lead works closely with the Director of Operations and all Leads to identify, develop, and implement creative care plans; proactively manage all client authorizations; serve as the primary point of contact with Managed Care Organizations and County caseworkers; and ensure clients meet their identified goals. This position is key to ensuring clients understand their options for living a fulfilling life, which may include Pre-vocational Services, Supportive Employment, and Day Care Services to enhance socialization, live in our community, and ensure SRDC compliance with HCBS guidelines and clients\' rights. The Client Care Manager is expected to be present and on the floor within Client Services 15-20 hours per week. This position actively supports the organization\'s mission, vision, values, and goals by assisting the CEO, Human Resources, and all Directors by fostering a value-based, employee-oriented, collaborative, high-performance team culture focused on innovative client solutions. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Duties may be modified or additional duties assigned. 1. Serve as the primary point of contact for clients, families/guardians, staff, and Managed Care Organizations (MCOs) regarding client needs, services, concerns, and care coordination. 2. Lead 6-month care plan meetings to review and update individualized service plans (ISP) in collaboration with clients, families, and MCO case managers. 3. Communicate all care plan updates, service changes, behavioral strategies, and client-specific information to appropriate staff to ensure quality of care. 4. Monitor and maintain compliance with HCBS, DHS, MCO, and other applicable regulatory requirements. Provide regular updates to the Director of Operations on these items. 5. Conduct ongoing program reviews and documentation audits to support regulatory compliance and continuous program improvement. 6. Work closely with Front Office to complete bi-monthly billing, ensuring accuracy, timeliness, and compliance with service authorizations. 7. Work closely with all client service leads (Day Services, Cottage, and Youth) to maintain accurate client records in Maximizer CRM; prepare progress notes, summaries, and required reports. 8. Provide direct behavioral support across all programs through assessment, intervention, and coaching. 9. Develop individualized Behavior Support Plans based on client needs and ensure staff are trained in effective implementation strategies. 10. Assist the Director of Production in supporting Supported Employment and DVR services, including scheduling, service coordination, documentation, and timely submission of required reports. 11. Assist with monitoring client attendance, participation, and behavioral performance to identify trends, opportunities for engagement, and service improvement. 12. Lead client incentive programs by using attendance and behavioral data to encourage participation and recognize achievements. 13. Coordinate and schedule make-up services for clients in non-attendance. 14. Foster positive relationships with clients, families, and community partners to enhance service delivery. 15. Perform other duties assigned to support the mission, operational needs, and continued success of Client Services programs. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: hr@sunshineresources.org Apply Online: www.sunshinehouseinc.org