Audi Service Manager

Join Audi Beaverton’s team as a Service Manager! Pay Range: $165,000 - $185,000 Serving Audi owners across the Portland Metro Areas, Beaverton & Hillsboro this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer.

As the on-site leader, you’ll carry out the Sunset Imports mission and vision day to day - ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.

If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role.

What We Offer:

• A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group.
• A collaborative environment with full access to Sunset’s operational and leadership support.
• Competitive compensation and comprehensive benefits (see below).
• Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
• The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.

What You Will Do:

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Key Metrics You Will Own:

• CSI/NPS and response rate
• Hours per RO and effective labor rate
• Technician efficiency and proficiency
• Same-day and next-day appointments fulfilled
• RO cycle time and on-time promise accuracy
• Comeback rate and quality audit results
• Warranty compliance and recovery
• Safety performance and audit readiness

Qualifications:

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver license with acceptable record

Benefits:

• Competitive results-based pay plan.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
• Manufacturer-supported training and Audi brand immersion experiences.
• Employee discounts on vehicle purchases and services.

All roles at Sunset Porsche Audi are on-site and in-person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week. If you are ready to lead a flagship service operation and elevate a high-performing team, apply today and help set the standard at Audi Beaverton 13745 SW Tualatin Valley Hwy., Beaverton, OR 97005 Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E-Verify.