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Sunrise Landscape

Client Relationship Manager

Fort Meyers, FL, United States

Apply on sunrise-landscape.breezy.hr About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Title: Client Relationship Manager Department/Division: Maintenance Operations

Location: Ft Myers, FL Classification: Exempt We are Sunrise Landscape, an established commercial landscape organization for more than 40 years across the state of Florida. We are excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence. Are you looking for an opportunity to grow your career with a team that raises the bar and works together? We’re excited to welcome a Client Relationship Manager to our team in Ft Myers, FL! Position Summary The Client Relationship Manager (CRM) is a strategic account leader responsible for building trusted client partnerships, driving retention, and growing revenue through proactive service communication and enhancement sales. This role serves as the primary client contact and is accountable for ensuring all client activity, proposals, service requests, and communication are accurately tracked in Aspire to maintain transparency and alignment between sales, service, and production teams. The Client Relationship Manager partners closely with Operations Managers and branch leadership to deliver exceptional service, maintain strong client relationships, and support long-term account growth. A successful Client Relationship Manager brings strong relationship-building skills, financial awareness, operational partnership, and the ability to identify opportunities that create value for clients and the business. This team member manages a portfolio generally ranging from $1.5M to $2M in annual revenue. This is an in-office role and requires someone to drive to a local office each day before spending time in the field at customer sites. It is not remote nor hybrid, so it does require someone that is based in Ft Myers, FL. You will spend at least 80% of your time face to face with clients and/or onsite at commercial landscape properties.

Key Responsibilities

As one of our Client Relationship Managers, you will have the following areas of responsibility: Client Engagement & Retention

Serve as the strategic relationship owner for assigned accounts, acting as the primary point of contact, visible face of the company, and trusted advisor for clients
Develop, build, nurture, and maintain exceptional client relationships across a portfolio of commercial landscape clients while serving as the primary relationship and escalation contact
Partner closely with Operations teams to ensure service readiness, proactive communication, and effective problem-solving to support both strategic and day-to-day client needs
Promote a high level of client retention by proactively addressing concerns, identifying risks, and implementing solutions to mitigate client turnover and support renewal success
Partner with Business Development Managers to support successful client account transitions and ensure client expectations align with operational delivery
Create Executive Summaries outlining issues, opportunities, and recommended solutions, presenting findings to clients and leadership as applicable
Lead interactions internally and externally to deliver expected service outcomes while achieving a high level of client delight

Growth & Revenue Expansion

Identify enhancement and upsell opportunities during site visits and routine client interactions
Partner with operations teams to develop accurate enhancement proposals, pricing, and scope recommendations
Monitor proposal pipelines, follow-up activities, and close rates to support revenue growth
Support branch growth initiatives through disciplined account management and opportunity development

Operational Partnership & Service Coordination

Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leaders to align priorities and ensure service consistency
Utilize Aspire work tickets and job notes to communicate client expectations, service updates, and operational priorities
Participate in production meetings to review upcoming work, client feedback, and enhancement schedules
Support issue resolution by coordinating with operations teams to address client concerns and service challenges

Qualifications & Core Competencies

Five or more years of client service, account management, property management, or related B2B service industry experience required
Experience using Aspire or similar CRM or service management platforms preferred
Proven ability to build strong client relationships and grow accounts through relationship-based selling
Strong written, verbal, and interpersonal communication skills with a polished and professional presence
Exceptional listening skills with the ability to understand client needs and respond effectively
Financial awareness with the ability to understand pricing, job costing, and margin performance
Advanced organizational skills with the ability to manage multiple priorities and follow through consistently
Ability to collaborate effectively with operations teams to align service execution with client expectations
Growth-oriented mindset with the ability to identify opportunities and drive revenue expansion
Valid driver’s license required and ability to travel locally to client sites

Driver Qualifications

To qualify as a Driver, in addition to the above, you must:

Possess a valid driver’s license issued in the United States for a minimum of three years
Maintain a clean driving record for at least three years
Successfully pass a drug screening

What We Can Offer You:

At Sunrise Landscape, joining our team means more than accepting a job - it means building a long-term career with a company that values professionalism, reliability, and personal growth. We are committed to providing a workplace where you can develop your skills, advance your career, contribute to a high-performing team, and do meaningful work alongside people who embody our core values of accountability, resilience, and collaboration. The compensation for this role is market competitive and depends on experience. In addition to competitive pay, Sunrise Landscape offers a comprehensive benefits package, including:

Medical, Dental & Vision Insurance
Optional Supplemental Benefits
Paid Time Off (Vacation & Sick Leave)
Paid Major Holidays
401(k) Savings Plan with Company Match
Paid Parental Leave (Maternal & Paternal, available after 1 year of service)
Employee Referral Bonus Program

Click the links below to learn more about our values and company culture! Commercial Landscaping Florida - Sunrise Landscape Sunrise Landscape is an equal opportunity employer and participates in E-Verify. We require proper documentation for all hiring activities. We are committed to creating an inclusive environment for all employees.

Apply on sunrise-landscape.breezy.hr About employer

More about this job

Skills

Communication skills
Sales
Leadership
Relationship building
Problem solving
Organizational skills
Valid driver's licence
Documentation

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Work requirements

Jobs in the United States