Assistant Housekeeping Supervisor

The Assistant Housekeeping Supervisor supports the daily operations of the Housekeeping Department, ensuring cleanliness, brand standards, and guest satisfaction are consistently maintained. This position assists with supervising staff, coordinating daily operations, and maintaining efficient departmental procedures.

Works closely with the General Manager, Assistant General Manager, and Executive Housekeeper.

ESSENTIAL FUNCTIONS

• Assists in supervising daily housekeeping activities and ensuring assigned duties are completed.

• Trains, coaches, and mentors housekeeping staff on hotel procedures, safety, and brand standards.

• Conducts inspections of guest rooms, including stayovers, checkouts, and deep cleans.

• Distributes room assignments, keys, and daily task lists.

• Assists with scheduling, coordinating coverage, and filling operational gaps as needed, including weekends.

• Addresses guest concerns related to housekeeping and works toward timely resolutions.

• Assists with interviewing and onboarding new employees.

• Monitors linen, cleaning supplies, and guest room inventory.

• Identifies maintenance issues, communicates repair requests to Maintenance, and follows up on completion.

• Completes follow-up inspections to ensure rooms are clean and ready for guests.

• Develops and maintains departmental checklists, procedures, and organizational systems.

• Uses Google Apps, Microsoft Office, email, and hotel software to complete administrative responsibilities.

• Maintains inspection records, inventory logs, and required documentation.

• Manages lost and found according to hotel procedures.

• Assists with housekeeping duties when operationally necessary.

• Performs other duties as assigned by management.

COMPETENCIES

The successful candidate must demonstrate the following:

• Leadership: Ability to guide employees, set expectations, and maintain accountability.

• Problem Solving: Identifies challenges and develops practical solutions.

• Customer Service: Handles guest concerns professionally and prioritizes guest satisfaction.

• Communication: Excellent verbal and written communication skills.

• Computer Literacy: Proficient in Google Apps; comfortable with Microsoft Office, email, and computer navigation. Must be willing and able to learn hotel operating systems.

• Initiative: Recognizes what needs attention and takes action without waiting for constant direction.

• Adaptability: Thinks quickly and adjusts to changing priorities and staffing needs.

• Dependability: Reliable, punctual, flexible, and committed to completing responsibilities.

• Professionalism: Maintains confidentiality, demonstrates respect, and sets a positive example.

• Attention to Detail: Recognizes areas needing improvement and maintains high quality standards.

• Creativity: Thinks outside the box and finds innovative ways to improve departmental operations.

• Ability to Take Direction: Accepts feedback, follows management expectations, and completes assigned tasks.