Customer Service Representative/Sr. Customer Service Representative

The Town of Sunnyvale is seeking a detail-oriented professional to support utility billing operations, provide excellent customer service, and help keep essential Town services running smoothly. We’re hiring for either the Customer Service Representative or Senior Customer Service Representative position, depending on qualifications and experience! Under the direct supervision of the Utility Billing Manager, the Customer Service Representative/Senior Customer Service Representative performs clerical and technical duties related to utility billing operations. The position assists with billing processes for water, sewer, and solid waste services; monitors customer accounts, usage data, payments, and account activity; and helps ensure the accuracy and timely maintenance of customer records. Responsibilities include supporting billing cycle operations, providing customer service, and processing reservations for Town facilities, including the Pavilion and Town Hall. Depending on classification and experience, the position may also provide guidance to staff and assist with coordinating billing operations.

Hiring Range:

Customer Service Representative Target Hiring Pay Rate: $20.00 Sr. Customer Service Representative Target Hiring Pay Rate: $20.70 - $21.88

Benefits at The Town of Sunnyvale Include:

• Health insurance, 100% paid for employee only coverage, 70% paid for dependent coverage
• Dental and Vision Insurance
• Town-Funded Health Reimbursement Account (HRA) - $1,500 annual contribution
• Texas Municipal Retirement System (TMRS) - 7% employee contribution matched 2:1 by the Town
• 457 and Roth retirement options
• Participation in Social Security
• Flexible Spending Account
• Long-Term Disability
• Paid Vacation and Sick Leave
• Eleven (11) paid holidays per year and one personal day
• Town-paid Basic Life Insurance of 2x annual salary, up to $100,000
• Optional Supplemental Life Insurance up to 3x annual salary
• Tuition Reimbursement
• Sunnyvale ISD enrollment for eligible children

Minimum Qualifications (Customer Service Representative):

• High School Diploma or GED
• One (1) year of progressively responsible experience in utility billing and/or customer service
• Valid Texas Driver's License

Minimum Qualifications (Senior Customer Service Representative):

• High School Diploma or GED
• Three (3) years of progressively responsible experience in utility billing and/or customer service
• Valid Texas Driver's License