Jobs in the United States

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Added 5 mins ago
Sr. Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
The Senior Cloud Security Analyst is responsible for securing Pismo's cloud-native infrastructure, platforms, and services through the design, implementation, monitoring, and continuous…
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Cybersecurity Engineer
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Manager, Publishing Operations
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Remote, United States
- $126,000 to $148,500 USD / year
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Added 34 mins ago
Senior Product Manager, Agentic Search
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- $104,200 to $135,000 USD / year
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- $220,000 to $260,000 USD / year
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Added 1 hour ago
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Remote, United States
- $104,000 to $135,000 USD / year
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Adaptive Planning & Source Protection Manager (Environmental Regulatory Manager)
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Added 2 hours ago
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Senior, Client Service Manager
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Commercial Manager
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Added 3 hours ago
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Aging Care Manager 2 (LG) - Schuylkill County Area Agency on Aging (Multiple Vacancies)
Commonwealth of Pennsylvania
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Suncoast Credit Union

Branch Manager

Holiday, FL, United States

Compensation: $60,000 - $88,000 based on experience and credentials Location Type: Onsite Position Type: Full Time Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM · Full-time

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Job details

Pay: Compensation: $60,000 - $88,000 based on experience and credentials Location Type: Onsite Position Type: Full Time Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM
Job type: Full-time
Apply by: Nov 6, 2027
Experience: A minimum of 5 years of experience with a financial institution, service center, or branch environment
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

The Service Center Manager embodies the culture of Suncoast Credit Union, leading with passion and dedication. This individual fosters a collaborative environment by empowering team members to serve with empathy, resourcefulness, and a sense of ownership. With a strong networking responsibility, this role proactively shares the credit union's value proposition with local businesses, reinforcing the brand within the community. The Branch Manager promotes community involvement and actively seeks opportunities to expand the service center's reach. An ideal incumbent is a strategic thinker who challenges the status quo to drive positive change, with a talent for connecting people with possibilities to champion collaboration, inclusion, and innovative thinking. This individual operates with high integrity to build trust through transparency and lead by example.

Responsibilities

Strategic Leadership: Take charge of planning and managing daily operations within the service center, ensuring a member-centric approach
Inspire and Develop Talent: Mentor and empower your team, fostering a culture of ownership and development that drives performance
Deliver Exceptional Member Service: Direct all service delivery options with a focus on quality and efficiency, ensuring that every member feels valued
Build a Thriving Team Environment: Cultivate a positive workplace culture by maintaining open communication and addressing team member concerns
Champion Sales and Service: Lead by example in promoting credit union products and services, inspiring your team to enhance members' financial wellness
Community Engagement: Actively represent the credit union in community events, building strong relationships and credibility
Operational Excellence: Ensure compliance with internal policies and regulatory requirements, promoting operational soundness
Set and Achieve Goals: Establish and communicate performance goals for your team, guiding them in developing actionable plans
Foster Innovation: Continuously evaluate and recommend new methods to enhance operational efficiency and improve member experience
Resolve Escalated Issues: Engage with members to understand their needs and provide effective solutions for complex issues
Oversee Loan Evaluations: Lead the evaluation process for loan qualifications, ensuring accurate information is provided for optimal underwriting
Collaborate Across Departments: Work closely with other departments to enhance service delivery and organizational success
Monitor Performance Metrics: Track key performance indicators (KPIs) and prepare insightful reports for senior management
Budget Oversight: Assist in managing the branch budget, seeking opportunities for cost savings while maintaining service quality
Promote Continuous Learning: Advocate for ongoing training opportunities for your team, ensuring they remain knowledgeable and skilled
Drive Strategic Initiatives: Contribute to the credit union's strategic direction by aligning branch operations with broader goals
Crisis Management: Develop strategies to address operational challenges, ensuring business continuity
Review and recommend new methods or procedures to make daily operations more efficient
Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
Set goals for assigned teams to achieve operational and strategic results
Provide guidance, mentoring, and development opportunities for directly reporting staff
Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
Assist with the development, monitoring, and maintenance of the annual budget
Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

Bachelor’s degree preferred (A comparable combination of work experience and training may be substituted for education requirements.)Bachelor’s degree in business or related field preferred
A minimum of 5 years of experience with a financial institution, service center, or branch environment
Supervisory experience preferred
Strong knowledge of lending practices including the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy
Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to analyze and resolve complex problems or situations
Ability to positively influence others regarding policies, practices, and procedures
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Skills

AI & Machine Learning
Analytics
Customer Service
Leadership
Networking
Project Management
Public Speaking
Sales

Benefits

Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Physical Demands The physical demands outlined here indicate the requirements an employee must meet to perform the essential functions of this role effectively. Suncoast Credit Union is dedicated to ensuring access, equal opportunity, and reasonable accommodation for individuals with disabilities. Reasonable accommodation is provided to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to move freely in various work environments, including sitting, standing, walking, bending, and kneeling for extended periods. Manual dexterity is essential for using hands and fingers to handle, control, and feel objects to complete precise tasks such as keyboarding for extended periods. The ability to lift and carry items up to 25 pounds is required. This position involves frequent communication across various channels, including understanding verbal and written instructions. Visual and auditory acuity is necessary for computer and application usage, learning, and data interpretation. The role also involves regular travel by automobile with periodic overnight stays. Additionally, the employee is frequently required to work outside normal business hours.

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More about this job

Skills

Leadership
Communication skills
Sales
Community engagement
Regulatory compliance
Underwriting
Track key performance indicators
Scheduling
Coaching
Reporting
Prioritization
Analytical skills
Machine learning
Customer service
Project management
Public speaking

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