Support Analyst I
- New Bedford, MA, United States
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Job details
- Experience
- 2+ years of technical support experience
- Posting language
- English
- Posted
Original job description
Provide technical support to our clients using LabXchange products. You'll troubleshoot issues, document solutions, and ensure client satisfaction.
Key Responsibilities:
- Provide tier 1 and 2 technical support for LabXchange products
- Troubleshoot and resolve client issues efficiently
- Document solutions and maintain knowledge base
- Collaborate with development team on bug reports
- Monitor and respond to support tickets
- Conduct product training sessions
- Create and maintain support documentation and guides
Requirements:
- 2+ years of technical support experience
- Knowledge of healthcare IT systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Experience with ticket management systems
- Understanding of HIPPA compliance
- Bachelor's degree in related field preferred
Benefits:
- Competitive salary
- Comprehensive health, dental and vision insurance
- 401(k)
- Flexible PTO Policy
- Professional development opportunities
- Modern office in historic New Bedford, MA
- Hybrid work arrangements - 3/4 days in the office
More about this job
Skills
- Technical support
- Troubleshoot
- Documentation
- Problem solving
- Analytical skills
- Communication skills
- Regulatory compliance