Loss Prevention Manager

Benefits:

• 401(k) matching
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off

About the role

Summit Recommerce Group is looking for a Loss Prevention Manager to protect our people, merchandise and profits across 30+ stores. You'll build and lead a practical loss prevention program: cutting shrink, running investigations, training store teams and keeping our stores safe places to shop and work.

About 60% of your time will be working from the store office in Winston Salem: monitoring cameras, analyzing data, running investigations and leading virtual training. The other 40% is spent traveling to stores, working on the sales floor and in the stockroom, and partnering with store managers rather than policing them. We have stores in PA, VA, NC, GA, LA, and TX.

What you'll do

• Develop and run the loss prevention program for 30+ stores, setting shrink targets and tracking results.
• Analyze inventory, POS and exception reports to spot trends, problem stores and possible internal theft.
• Conduct internal and external investigations, interview employees professionally and document findings to a legal standard.
• Partner with HR and store leadership on investigation outcomes and corrective action.
• Audit stores regularly for compliance with cash handling, receiving, markdown and inventory procedures.
• Deliver loss prevention training to teams at all 30 stores, both in person and remotely, covering theft awareness, safe customer interactions, de-escalation and shrink reduction.
• Monitor security cameras to spot theft, safety issues and procedure gaps.
• Manage security systems, including camera coverage, alarms, EAS and access control, and work with outside vendors on installs and repairs.
• Lead physical inventory counts and help reconcile results.
• Respond to safety and security incidents, keep incident reports current and work with local law enforcement when needed.
• Support workplace safety programs, including emergency procedures and OSHA compliance.
• Report shrink results, investigation outcomes and program progress to senior leadership.

What you bring

• 3+ years of retail loss prevention or asset protection experience, including at least 1 year in a multi-unit or supervisory role.
• Experience monitoring and reviewing CCTV and video management systems across multiple sites.
• Proven investigation and interview skills, with clear, accurate report writing.
• Hands-on experience apprehending shoplifting suspects safely and lawfully, following company policy and state law.
• Experience filing claims, including police reports, civil recovery claims and insurance claims, with the documentation and evidence to support them.
• Comfort with data: reading shrink, inventory and POS exception reports in Excel or similar tools.
• Calm, professional judgment in tense situations and strong de-escalation skills.
• Strong communication skills and experience training store teams, both in person and through virtual sessions.
• Valid driver's license, reliable transportation and the ability to travel regularly between stores.

Nice to have

• Bachelor's degree in criminal justice, business or a related field.
• Experience with remote or centralized video monitoring across 20+ locations.
• Background in resale, thrift or donation-based retail, including donation and back-room processing.
• Bilingual in English and Spanish.

Working conditions

• About 60% in-office and 40% travel to stores
• Flexible schedule, including some early mornings, evenings, weekends and holidays.
• Ability to stand and walk for long periods and lift up to 50 lbs.
• Extended time reviewing video footage and working at a computer.
• Available by phone for urgent incidents.

What we offer

• salary of $60,000-$70,000 and bonus program
• Medical insurance
• 401(k) with company match
• 12 PTO days
• Mileage reimbursement
• Employee discount of 30% across all stores