Entry-Level Field Technician

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2635333 Entry-Level Field Technician\ Summit Communications \| Pocatello, Idaho Employment Type: Full-Time\ Work Location: Pocatello, Idaho (Regional Travel Required)\ Schedule: MondayFriday, with occasional on-call and after-hours work Job Summary Summit Communications is seeking a dependable, motivated individual to join our team as an Entry-Level Field Technician. This is an excellent opportunity for someone interested in technology, hands-on work, and problem-solving. This is an entry-level position, and we are willing to train the right candidate. Previous experience in telecommunications, networking, IT, or a related field is beneficial but not required. Summit Communications will provide and pay for all required job-related training and certifications. The Field Technician will assist with installing, maintaining, troubleshooting, and supporting business technology systems for our customers. Our services include business phone systems (VoIP), security cameras and surveillance systems, WiFi and networking infrastructure, structured cabling, and business communication solutions. Essential Duties and Responsibilities - Assist with installation, configuration, and maintenance of business phone systems and VoIP equipment.\ - Install and maintain security camera and surveillance systems.\ - Assist with WiFi, networking equipment, routers, switches, and related technology.\ - Perform structured cabling and equipment installations.\ - Troubleshoot technical issues and perform routine service and maintenance on existing customer systems.\ - Respond to customer service needs and assist with resolving technical problems.\ - Communicate with customers to understand service needs and explain equipment operation.\ - Coordinate with the office and technical team regarding scheduling, service calls, and installation requirements.\ - Maintain professional communication and customer service while working at customer locations.\ - Travel to customer locations as needed to complete installations and service calls. Qualifications and Requirements - High school diploma or equivalent required.\ - Valid driver\'s license with a clean driving record.\ - Basic computer and technology skills preferred.\ - Previous experience in IT, networking, telecommunications, electrical, or low-voltage cabling is a plus but not required.\ - Strong problem-solving skills and willingness to learn.\ - Good communication and customer service skills.\ - Dependable, punctual, and able to work independently and as part of a team.\ - Comfortable working with tools, equipment, ladders, and performing hands-on installations.\ - Ability to lift and move equipment as required.\ - Ability and willingness to travel regionally for customer installations and service calls. Travel Requirements Regional travel is required as needed, but the position does not involve daily travel. Service calls and installations may require travel throughout Idaho, Utah, and Wyoming, including occasional trips to Boise and other outlying areas. Overnight travel may occasionally be necessary depending on project requirements. A company vehicle is available for work-related travel. Training and Certifications Summit Communications is committed to developing employees and building technical skills. - All required job-related training and certifications will be provided and paid for by Summit Communications.\ - No previous technical certifications are required.\ - Hands-on training will be provided for business phone systems, VoIP, security cameras, networking, WiFi, and other business technology solutions.\ - Ongoing opportunities to expand technical knowledge and develop professionally. Compensation and Benefits - Full-time employm nt.\ - Paid Time Off (PTO).\ - Company vehicle available for work-related travel.\ - Paid job-related training and certifications.\ - Hands-on technical training and opportunities for career development. Work Schedule Monday through Friday. Occasional on-call availability and after-hours work may be required to accommodate customer service needs and scheduled projects. Ideal Candidate The ideal candidate is someone who enjoys working with technology, has a mechanical or technical aptitude, takes pride in doing quality work, and enjoys helping customers. We are looking for someone dependable who is eager to learn, takes initiative, and wants an opportunity to grow with a company. **Previous experience is helpful, but the right attitude, work ethic, and willingness to learn are most important.**