Jobs in the United States

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VH
Medical Records Technician (CDIS) Inpatient/Outpatient
Veterans Health Administration
Fayetteville, NC
- $64,453 to $83,794 USD / year
(2) Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information…
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VH
Dental Hygienist (Advanced Clinical)
Veterans Health Administration
Ann Arbor, MI
- $74,972 to $97,458 USD / year
Education. Applicants must possess an Associate degree or higher from an accredited dental hygiene program. The degree must have been obtained from an institution whose ac
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VH
Health Technician (Telehealth Clinical) (FLOAT)
Veterans Health Administration
Kerrville, TX
- $41,334 to $59,898 USD / year
…nursing assistant or other courses related to the position; or an associate's degree in a health care related field;…
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VH
Registered Nurse- Inpatient Mental Health (Intermittent)
Veterans Health Administration
West Haven, CT
- $89,880 to $149,832 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
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Sonography Tech
Ascension
Wichita, KS
High school diploma/GED with 2 years of experience, or Associate's degree, or Technical certificate/degree required.
Added 2 mins ago
Center Store Associate
C&S Wholesale Grocers, Inc.
Boyne City, MI
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 2 mins ago
Field Collection Specialist
RetailData LLC
South Haven, MI
Added 2 mins ago
Customer Service Manager
C&S Wholesale Grocers, Inc.
Jenison, MI
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 2 mins ago
Research Associate-Fixed Term
Michigan State University(MSU)
Hickory Corners, MI
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Store Scanning Specialist
RetailData LLC
Ionia, MI
Added 2 mins ago
Store Scanning Specialist
RetailData LLC
Highland, MI
Added 3 mins ago
PT Produce Evening
C&S Wholesale Grocers, Inc.
Hastings, MI
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 3 mins ago
Data Scanning Associate
RetailData LLC
Clare, MI
Added 3 mins ago
PT Quick Stop Associate Evening
C&S Wholesale Grocers, Inc.
Hastings, MI
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 3 mins ago
Personal Financial Counselor, Assignment Ready Counselor, PFC, Michigan
Magellan Health Services
Grayling, MI
May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree.
Added 3 mins ago
KS
Logictics Coordinator-Biotech
Kelly Services
Leonard, MI
- From $35 USD / hour
Associate or bachelor’s degree in supply chain, logistics, business administration, or related field
Added 3 mins ago
Personal Banker Associate II- Greenfield- 10 Mile
Fifth Third Bank, N.A.
Birmingham, MI
Added 3 mins ago
Personal Banker Associate 2 - South Haven
Fifth Third Bank, N.A.
South Haven, MI
Added 3 mins ago
Senior R&D/TS&D Technician
Dow
Auburn, MI
Associate's degree in a science-related discipline or Military Degree Equivalency (MDE) plus 3 or more years of relevant work experience , or High School Diploma/GED plus 5 or more years of…
Added 3 mins ago
Maintenance Technician
CBRE
Brownstown, MI
· Associate’s or higher degreefrom a vocational school or college with a focus in the mechanical orelectrical field.
Added 3 mins ago
DIR, DINING SERVICES II - MICHIGAN TECH UNIVERSITY - HOUGHTON, MI
Compass Group, North America
HOUGHTON, MI
Added 3 mins ago
Estimator
Advatix, Inc.
Sturgis, MI
High school diploma or GED required; associate or bachelor’s degree in business, printing technology, packaging, engineering, operations, or a related field is a plus
Added 3 mins ago
VH
HEALTH TECHNICIAN (Telehealth Clinical)
Veterans Health Administration
North Charleston, SC
- $40,736 to $59,031 USD / year
…nursing assistant or other courses related to the position; or an associate's degree in a health care related field (transcript required); or (b) Six months of experience in the health care…
Added 3 mins ago
CW
Cashier Part time
C&S Wholesale Grocers, Inc.
Caledonia, MI
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 3 mins ago
CW
Cash Office - Part Time
C&S Wholesale Grocers, Inc.
Caledonia, MI
- Part-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…

SUMMERWOOD MASTER

Restaurant General Manager

Langhorne, PA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Supervisor’s Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what’s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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