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Added 1 min ago
VH
Home Telehealth Case Manager Registered Nurse
Veterans Health Administration
Albuquerque, NM
- $75,834 to $136,857 USD / year
…establishes a comprehensive plan of care. Triages and assesses all data received from HT patients such as vital signs, reported symptoms and question responses. Identifies and intervenes…
Added 5 mins ago
BO
Business Technician
Bureau of Indian Education
Houck, AZ
- $15 to $38 USD / hour
Business Technician is responsible for providing a variety of technical and clerical services in support of school operations and positions may have a specialty (e.g., finance, human…
Added 5 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Murfreesboro, TN · Nashville, TN
- $50,168 to $65,219 USD / year
…provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and AMSA. The Advanced MSA is responsible for assistance to Veterans…
Added 7 mins ago
FL
Contract Compliance Specialist
Federal Law Enforcement Training Centers
North Charleston, SC
- $61,722 to $97,087 USD / year
…and mission. This position is located in the Office of the Associate Director for Training Ops, Training Management Operations Directorate, Office of Charleston Operations, Charleston…
Added 10 mins ago
VH
Registered Nurse (Informaticist)
Veterans Health Administration
Fort Harrison, MT
- $82,571 to $147,191 USD / year
…health information technology system optimization, enterprise data management, business architecture management, partnership management, requirements…
Added 10 mins ago
VH
Medical Technician - Phlebotomy
Veterans Health Administration
Fort Worth, TX
- $44,533 to $57,896 USD / year
SUBSTITUTION OF EDUCATION: Successfully completed (a) an associate-degree course of study of which the 2nd year of the 2-year program included successful completion of a training course of…
Added 13 mins ago
Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
Write and maintain scripts and automations that use identity and cloud APIs and SDKs to extract access data, produce reports and automate recurring checks.
Added 18 mins ago
VH
Registered Nurse
Veterans Health Administration
Goldsboro, NC
- $87,200 to $145,373 USD / year
…Manager, Licensed Practical Nurse, Health Technician, and Clerical Associate) and supports the work of the expanded team (Pharmacist, Social Worker, Home Telehealth RN, Psychologist, and…
Added 18 mins ago
Associate Director - HSE Management Systems
Eli Lilly and Company
United States
Associate Director – HSE Management Systems, GFD
Added 27 mins ago
J
Operational Risk, Senior Associate
Jobgether
Remote, United States
- $123,000 to $141,375 USD / year
…steps. Our partner is looking for an Operational Risk, Senior Associate based in the United…
Added 52 mins ago
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Operator Associate
Novolex
Frankfort, IL
- $19.73 to $22.04 USD / hour
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These…
Added 53 mins ago
Operational Finance Associate
Miller Electric Company
Jacksonville, FL
Operational Finance Associate – Join the Miller Team
Added 56 mins ago
J
Sr. Clinical Operations Lead
Jobgether
Remote, United States
- $86,000 to $143,000 USD / year
At least 3 years of hands-on Clinical Research Associate experience and 2 years in a Clinical Operations Lead role or equivalent clinical operations leadership position.
Added 1 hour ago
CO
Web Content Coordinator
City of Gresham
Gresham, OR
- $38.89 to $49.68 USD / hour
…system administration, cybersecurity, business applications, data management, telecommunications, technical support and technology planning. We work to keep the City’s technology secure,…
Added 1 hour ago
SB
Associate Director, Fiscal & Audit Services
San Bernardino Community College District
San Bernardino, CA
- $125,616.23 to $145,623.27 USD / year
Under direction of the appropriate administrator, the Associate Director, Fiscal Services is responsible for all areas related to District-wide accounting and financial reporting, and…
Added 1 hour ago
Channel Marketing Coordinator
Jobgether
Remote, United States
…objectives. The role combines project coordination, marketing operations, competitive analysis, and retail merchandising support. You will help transform market and assortment data into…
Added 1 hour ago
Administrative Coordinator
Habitat For Humanity Of The
BALTIMORE, MD
…environment, executive leadership activities, Board of Directors operations, and organizational administrative…
Added 1 hour ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands-on experience…
Added 1 hour ago
Marketing Operations Associate
Aikido Security
Chicago, IL
We’re looking for a Marketing Operations Associate who wants to learn how a B2B SaaS growth engine really works.
Added 1 hour ago
Senior Manager, Sales Operations - Data Analysis - Revenue Assurance
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Manager, Sales Operations – Data Analysis – Revenue Assurance based in the United…
Added 2 hours ago
Sr Associate Quality Control I
Amgen Inc.
NC
Supporting all operations of the Bioassay lab including the ordering of supplies, maintaining of equipment and lab spaces.
Added 2 hours ago
Quality Control Team Lead - 2nd shift
Amgen Inc.
NC
Supporting all operations of the Bioassay lab including the ordering of supplies, maintaining of equipment and lab spaces.
Added 2 hours ago
Sr. Engineer - Drug Substance Engineering Technical Authority (ETA)
Amgen Inc.
NC
Operations: Support development of, or approve operation procedures for the safe, efficient and effective operations of systems. Review performance data and make recommendations for…
Added 2 hours ago
Corporate Counsel
Jobgether
Remote, United States
…contracts. Working closely with Legal, Compliance, Finance, Operations, and other business teams, you will ensure contractual arrangements align with applicable regulations, internal…
Added 2 hours ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
IL
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…

SUMMERWOOD MASTER

Restaurant General Manager

Langhorne, PA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Supervisor’s Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what’s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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