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IT Service Desk Specialist III
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Voorhees, NJ · Indianapolis, IN · Columbus, OH · Syracuse, NY · Palm Coast, FL
Conduct regular training and mentoring sessions for Service Desk staff to ensure skill development and adherence to ITIL / ITSM best practices.
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Manager I | Education Programs
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General Manager Restoration and Reconstruction
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VP Enterprise Project Manager IV
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SQF Practitioner Assistant
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Environmental Regulatory & Safety Specialist
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Instructional Assistant, Nursing (Part-Time, LTE)
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2M
Retail Mobile Sales Associate
2020 Mobile Corp
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- $16.9 to $17 USD / hour
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Production Operator (Part-time)
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- $98,000 to $110,000 USD / year
The Contracts and Legal Operations Manager will support CATF’s General Counsel and work directly with program and operations teams on contracts, grants, compliance, and day-to-day legal…
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Program Manager
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Manager, National Sales Desk
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The Manager, National Sales Desk is working in close partnership with the VP, Brokerage Distribution and the Regional Vice Presidents, the Manager, National Sales Desk is accountable for…
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Subaru

Express Service Program Manager

Camden, NJ, United States

$100,000 to $135,400 USD / year

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Job details

Pay: $100,000 to $135,400 USD / year
Education: Bachelor’s degree
Experience: At least 6-8 years of fixed operations knowledge and experience required.
Posting language: English
Posted: Nov 6, 2026

Original job description

SUMMARY Manages the implementation and sustainment of the Subaru Express Service initiative as well as the development and launch of Subaru ExpressPlus. Maintains responsibility for service operations and process improvements in support of increasing customer retention, customer satisfaction, retailer throughput, and profitability.

MAJOR RESPONSIBILITIES

Manages and nurtures relationships with vendors associated with the Express Service Program, ensuring their alignment with Subaru’s quality and performance standards and retailers’ needs. Maintains responsibility for retailer invoicing, tracking, and reporting.
Oversees and manages applicable Express Service Program components and collateral materials, including retailer / marketing point of purchase (POP), field launch, testimonials, and ongoing communications. Analyzes key performance indicators (KPIs) and trends to identify top-performing retailers for the development of testimonials and creation of marketing materials. Creates, maintains, and supports the development of retailer process manuals, resource documentation, and training materials for Express Service to support service growth and service owner retention. Leads and orchestrates ongoing training support and coaching.
Manages Express Service Program budget and determines optimum resource allocation to meet business goals.
Develops and maintains reports and defines KPIs and metrics related to Express Service, with the purpose of selection and analysis for data-based decision making and strategic development. Communicates regular updates on performance of key initiatives to identify opportunities directly impact aftersales performance. Partners with Information Technology (IT) and vendors to analyze service trends and provide insights that drive proactive customer outreach. Supports executive meetings with applicable data, creating decks as needed.
Acts as a liaison and provides support to Regional and Zone field staff, including actively participating in organizational and training meetings (such as Express Management workshops, in-house vendor training, National Training Conference [NTC], and National Business Conference [NBC]) to promote Express Service Program adoption and effective communication and collaboration. Visits retailers and monitors vendor performance as needed to ensure that process is within guidelines. Equips field teams and retailers with processes, tools, and best practices to increase service appointments and revenue.
Plans, develops, implements, and sustains strategies related to retailer service and operational processes for Express Service, ensuring alignment with Subaru’s goals and objectives.
Works closely with others in the Loyalty & Aftersales and Service Departments on developmental and operational aspects of the Express Service Program, including Aftersales Marketing, Parts Sales, and Loyalty & Aftersales Training, as well as other Subaru of America (SOA) departments with connections to the integration and operational processes, such as Product Management on telematics and Retailer Development on Express. Facilitates cross-functional application of Express Service tools and initiatives to add business value companywide.

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

Understanding of key financial metrics and processes of retailers’ parts and service operations Preferred
Experience with budget and expense tracking.
Ability to professionally communicate with all levels of employees within the organization. Cross-functional collaboration, communication, and influencing skills with Subaru of America (SOA) departments, vendors, field, and retailers.
Ability to balance multiple priorities and to prioritize projects.
Analytical and strategic planning skills.
Proficiency in Microsoft Office, particularly Excel.
Excellent verbal and written communication skills throughout all levels of business, including negotiation of contracts with vendors and distributors.
Vendor and stakeholder management experience Preferred

EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's degree required Or H.S. Diploma and equivalent relevant experience in fixed operations in lieu of degree required; At least 6-8 years of fixed operations knowledge and experience required.

WORK EXPERIENCE

Office Location: Camden, NJ apart of the Greater Philadelphia Area (Philly)
Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]
Travel: 35% Domestic; Driver's License Required

COMPENSATION: The recruiting base salary range for this full-time position is $100,000 - $135,400 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1) WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs

Learning & Development:

Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.

ABOUT SUBARU

Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®. Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure. Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. For more information on E-Verify, please refer to the official E-Verify Participation Notice.

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