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Added 3 mins ago
RE
Senior Manager, Business Transformation & Integration
Rosendin Electric, Inc
United States
- $193,600 to $254,100 USD / year
Rosendin is seeking a Senior Manager, Business Transformation & Integration to drive enterprise-wide operational excellence, business transformation, and post-acquisition integration…
Added 11 mins ago
N
Shipping Specialist - Pleasanton, CA (Mid Shift)
Natera
Pleasanton, CA
- $22 USD / hour
…is subject to additional requests as assigned by Department…
Added 13 mins ago
Senior Solutions Consultant
Elite Technology
Remote, United States
…(e.g., other consulting team members, Support Desk, Project Manager, Client) to ensure that issues affecting projects are quickly and effectively…
Added 13 mins ago
Senior Operational Accountant, Contracts & Revenue
Flix
Dallas, TX
…manage the accounting behind our fast-growing state subsidy program. In this role, you'll turn subsidy contract terms into accurate revenue, billing, and reporting across multiple states.…
Added 16 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
Boston, MA · San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 16 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 19 mins ago
Treasury & Credit Analyst
Vallourec North America
Houston, TX
Create / maintain customer master data and credit information in ERP and internal relational database program / associated systems
Added 24 mins ago
AU
Production Manager
About Us
Layton, UT
- $30 to $50 USD / hour
…defense, and space industries. We are looking for a Production Manager to join our growing…
Added 25 mins ago
PCBA Manufacturing Engineer
Rocket EMS
San Jose, CA
Reports To: Operations Manager / Manufacturing Engineering Manager
Added 26 mins ago
Senior Manager of Strategic Sourcing - Electronics & Contract Mfg
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CA
…new product introduction, and reducing supply risk. This Sr. Manager will lead Dexcom's Electronics and Contract Manufacturing sourcing organization, with accountability for category…
Added 34 mins ago
UO
ERP Pillar Lead – Procure to Pay
University of Missouri System
MO
- $110,000 to $125,000 USD / year
The Procure-to-Pay (P2P) Pillar Lead is the institutional owner of the Procure-to-Pay workstream of the ERP Forward Program to replace the University’s core administrative systems. This…
Added 42 mins ago
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Account Manager, Energy Upstream (Oil & Gas)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
Strategic Staffing Solutions is looking for an Account Manager in Houston, Midland or Denver area
Added 42 mins ago
Manufacturing Electrical Engineer
SEDAA
Plano, TX
Added 44 mins ago
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
We are seeking a highly motivated Accounting Project & Reporting Manager to join our Accounting & Finance team. This unique role combines technical accounting expertise with project…
Added 44 mins ago
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
We are seeking a highly motivated Accounting Project & Reporting Manager to join our Accounting & Finance team. This unique role combines technical accounting expertise with project…
Added 44 mins ago
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
We are seeking a highly motivated Accounting Project & Reporting Manager to join our Accounting & Finance team. This unique role combines technical accounting expertise with project…
Added 48 mins ago
Senior Program Manager
Miltope
Huntsville, AL
…successfully execute company operational plans. The Senior Program Manager (SPM) is a mission-critical leader who owns delivery outcomes for complex, multi-disciplinary programs driving…
Added 49 mins ago
Project Accountant
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Englewood, CO
Employee assistance program for legal, financial, and emotional resources
Added 51 mins ago
Quality Assurance Manager
Burger Boat Company
Manitowoc, WI
The Quality Assurance Manager is responsible for establishing, deploying, and sustaining Burger Boat Company's Quality Management System and quality standards across all shipbuilding…
Added 53 mins ago
Supply Chain Analyst
Westlake Management Services, Inc.
Houston, TX
Provide high quality training and coaching to new and existing supply chain users on the ERP (JDE/SAP) processes and stock level reports. Create and maintain documentation to support the…
Added 53 mins ago
Lead Supply Chain Project Manager
RTX
Remote, United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 53 mins ago
Manager, Business Systems & Transformation (Puerto Rico)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
Added 55 mins ago
Senior Project Manager - Manufacturing
VIRA Insight
United States
The Senior Project Manager is responsible for the successful execution of assigned projects across various customer accounts, from small scale to large, complex tasks. This role leads a…
Added 56 mins ago
Supply Chain Product Line Leader
RTX
United States
Raytheon is seeking an experienced supply chain professional with a strong background in Supply Chain Management, Program Management, and people leadership to serve as a Supply Chain…
Added 56 mins ago
Senior Operational Accountant, Contracts & Revenue
Flix
Dallas, TX
…manage the accounting behind our fast-growing state subsidy program. In this role, you'll turn subsidy contract terms into accurate revenue, billing, and reporting across multiple states.…

Stylmark

Program Manager 1

Fridley, MN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Description

PROGRAM MANAGER I

Department: Customer Service / Program Management Reports To: Customer Service & Program Management Manager FLSA Classification: Nonexempt (subject to HR review)

JOB SUMMARY

The Program Manager I is a customer-facing role responsible for developing proficiency in Stylmark’s Customer Service functions while progressively assuming ownership of assigned customer accounts and programs. The position supports customers through order management, product and technical coordination, issue resolution, and proactive communication while working cross-functionally with Operations, Production Control, Engineering, Quality, Purchasing, Sales, and Shipping. As knowledge and experience develop, the Program Manager I will assume responsibility for managing assigned customer accounts and programs from order receipt through production and shipment, monitoring milestones, communicating status and potential risks, and coordinating resolution of issues with appropriate internal resources. The role also supports other Program Managers as needed, with opportunities to expand responsibilities and independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service & Product Knowledge · Develop working knowledge of Stylmark products, aluminum extrusion, mechanical finishing, anodizing, fabrication capabilities, manufacturing processes, and customer-specific requirements. · Perform core Customer Service functions, including order entry, order changes, standard quotations, daily customer correspondence, sample and literature requests, and routine issue resolution. · Provide timely, professional customer communication regarding orders, delivery expectations, product questions, technical inquiries, and open issues. · Enter and maintain orders accurately within Stylmark’s ERP and applicable order-management systems. · Assist customers with e-commerce ordering questions, order status, account assistance, website functionality, and product navigation; share relevant website feedback with internal teams. · Provide product and technical guidance within established capabilities and coordinate further review with appropriate departments. · Support order adjustments, credits, debits, and fulfillment activities within established policies and approval requirements. Program & Account Management · Manage assigned customer accounts and programs, coordinating customer requirements, internal resources, production milestones, and communication to support successful program execution. · Serve as the primary day-to-day contact for assigned accounts and build effective customer relationships. · Review customer orders for accurate part numbers, specifications, finishes, quantities, pricing, dates, and customer-specific requirements. · Coordinate assigned programs from order receipt through manufacturing and shipment. · Track material availability, production progress, outside processing, quality requirements, approvals, and shipping milestones. · Maintain accurate program and order records in ERP systems, trackers, and applicable documentation. · Proactively communicate program status, open actions, delivery expectations, and changes to customers and internal stakeholders. · Coordinate samples, first articles, approvals, and routine customer documentation as required. · Participate in customer meetings and document decisions, action items, responsibilities, and follow-up. · Support other Program Managers on additional customer programs as assigned. Cross-Functional Coordination & Problem Solving · Coordinate with Operations, Production Control, Engineering, Purchasing, Quality, Shipping, Sales, and other departments to support customer commitments. · Identify schedule, material, quality, technical, and fulfillment risks early; gather facts, propose possible solutions, and escalate when appropriate. · Take ownership of routine customer and program issues while recognizing the limits of assigned decision-making authority. · Obtain internal alignment before communicating significant changes, solutions, delivery commitments, or other consequential decisions externally. · Support investigation and resolution of customer complaints through coordinated follow-through. Process & Professional Growth · Follow established Customer Service and Program Management processes, procedures, and documentation requirements. · Identify opportunities to improve communication, order management, program tracking, and execution. · Build independent judgment and program management proficiency through experience, training, coaching, and cross-functional learning. · Demonstrate accountability, follow-through, and openness to feedback.

SCOPE OF RESPONSIBILITY

The Program Manager I is responsible for direct ownership of assigned customer accounts and programs. The position independently manages routine customer interactions, order activity, program coordination, and customer communication while collaborating with internal departments to support execution. The level of independence, decision-making authority, and scope of assigned responsibilities will develop as the employee demonstrates proficiency in customer management, product knowledge, manufacturing processes, and program execution. Complex customer, financial, technical, inventory, or operational decisions requiring additional authority or expertise are escalated to appropriate leadership or internal stakeholders.

Requirements

COMPETENCIES Customer service and relationship management • Written and verbal communication • Program coordination • Problem solving and decision making • Technical and product knowledge • Manufacturing awareness • Accuracy and attention to detail • Accountability and follow-through • Organization and prioritization • Cross-functional collaboration • Risk identification and escalation • ERP and e-commerce proficiency • Coachability

MINIMUM QUALIFICATIONS

· High school diploma or equivalent. · Strong customer-facing communication skills and ability to manage multiple orders, priorities, deadlines, and open actions. · Attention to detail and ability to accurately interpret and maintain customer and order information. · Ability to develop effective working relationships across departments and with customers and vendors. · Ability to identify problems, gather relevant information, and seek additional support when needed. · Aptitude for learning technical products, manufacturing processes, and business systems.

PREFERRED QUALIFICATIONS

· 1–3 years of experience in customer service, account support, order management, project coordination, manufacturing operations, inside sales, or a related role. · Associate’s or bachelor’s degree in Business, Operations, Project Management, Engineering, or a related field. · Experience in custom manufacturing, anodizing, metal finishing, extrusion, fabrication, or engineered products. · Experience with ERP, order-management, CRM, or e-commerce systems. · Exposure to technical drawings, specifications, manufacturing requirements, or customer-specific quality requirements.

PHYSICAL AND MENTAL DEMANDS

Must be able to convey detailed information accurately through verbal and written communication; organize multiple priorities; and maintain accuracy while meeting deadlines. Periodic movement throughout manufacturing and operational areas may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

WORKING ENVIRONMENT

Work is primarily performed in an office environment with periodic visits to manufacturing and production areas, where noise and other normal production conditions may be present. Customer visits and limited travel may be required. The duties listed describe the principal functions of this position and are not exhaustive. Stylmark may assign or modify duties as business needs evolve. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

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More about this job

Skills

Program management
Communication skills
Procurement
Sales
Customer service
Product knowledge
Manufacturing processes
ERP
Assist customers
Customer relations
Documentation
Problem solving
Decision making
Coaching
Leadership
Attention to detail
Prioritization
Collaboration
Organise information
Project management
E-commerce systems
Technical drawings

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