Jobs in the United States

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AC
Project Accountant
Aston Carter
Charles City, IA
- $72,697 to $90,871 USD / year
Collaborate with project managers, technical teams, and other departments to collect month-end data, assess project progress, and address program challenges.
Added just now
Founding Software Engineer
Raydar
New York, NY
- 6 days per week in office
Added 1 min ago
Lead System Architect
Visa Technology and Operations LLC
Foster City, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 2 mins ago
Lead Information Security Engineer - Cyber Defense
Fifth Third Bank, National Association
United States
…Software Engineering, Site Reliability Engineering, DevOps, Platform Engineering, or Developer…
Added 2 mins ago
Director, Software Engineering
Fifth Third Bank, National Association
Cincinnati, OH
Define cloud-native hosting strategies: Partner with Architecture and platform teams to determine appropriate hosting strategies for user experiences, services, data, and integration…
Added 2 mins ago
BS
Process Technician Apprentice- Chattanooga, TN
BASF SE
Chattanooga, TN
- $18 to $25 USD / hour
Willing and able to work 12hr fixed shifts (day OR night/weekends and holidays) and rotating shifts upon graduation
Added 3 mins ago
Asset & Wealth Management, Private Wealth Management, Wealth Management Professional, Senior Analyst - New York
Campus
NY
…people, our clients and customers, and leading-edge technology, data and…
Added 4 mins ago
C
AI Paid Intern ( full time or part time)
Church
Salt Lake City, UT
- Full-time
- Part-time
Develop and enhance solutions using Microsoft Power Platform, including Power Apps, Power Automate, and related Microsoft 365 technologies.
Added 5 mins ago
Salesforce Technical Lead / Sr. Developer
Steampunk
Remote, United States
Must have proven knowledge and practical application of Visualforce, APEX programming, Force.com APIs, and Web Service
Added 5 mins ago
Data Scientist
Booz Allen Hamilton_United States
Stafford, VA
Experience with War Data Platform (WDP) or Advana
Added 5 mins ago
Data Scientist
Booz Allen Hamilton_United States
McLean, VA
Experience with Palantir Foundry, War Data Platform (WDP), Advana, or Databricks
Added 5 mins ago
Enterprise Data Cybersecurity Engineer, Lead
Booz Allen Hamilton_United States
McLean, VA
Principally responsible for Booz Allen Hamilton’s Data cybersecurity solution design, strategy, and effectiveness. This includes participating in shaping Booz Allen's Data cybersecurity…
Added 5 mins ago
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Director, Product Marketing, Precision Defense
Horizon3
Remote, United States
- $232,000 to $274,000 USD / year
…criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest…
Added 7 mins ago
PL
Corporate Counsel
Pluralsight, LLC
TX
- $129,200 to $150,000 USD / year
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations…
Added 7 mins ago
Senior Systems Engineer
Freestone Capital Management
Seattle, WA
As a Registered Investment Adviser, Freestone handles sensitive client data and operates under SEC oversight. The right candidate builds security, documentation, and audit-readiness into…
Added 7 mins ago
Benefits Specialist (Austin Human Resources)
City of Austin
United States
Experience conducting benefits eligibility and enrollment audits, verifying data accuracy, identifying discrepancies, and resolving errors to ensure accurate benefits administration.
Added 7 mins ago
Staff Software Engineer, Fraud & Payment Risk Platform
Flex
NY
This is a hands-on backend and platform role with technical ownership from architecture through production. You will collaborate with product, risk policy, data science, and engineering…
Added 8 mins ago
Lead Architect - Cloud Financial Management, Reporting and AI
JPMC page
Jersey City, NJ
…capabilities that drive measurable outcomes. You will join a Platform Operations team focused on delivering trusted cost, usage, and optimization insights across major cloud providers and…
Added 8 mins ago
Merchandiser
Ernest
Houston, TX
Set and update part numbers, costs, and pricing using SAP (or ERP platform) with accuracy
Added 9 mins ago
HE
Part-Time Member Experience Specialist
Hope Enterprise Corporation
Jackson, MS
- Part-time
Update member records and account information to ensure data integrity and accuracy.
Added 9 mins ago
Senior Software Engineer
PeopleFinders
Sacramento, CA
…quietly become one of the largest owners of public records data in the country, distributing its products over a vast network of…
Added 9 mins ago
Workforce Management Operations Coordinator
STULLER INC
Lafayette, LA
…structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce…
Added 9 mins ago
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Coordinator, Program Support (Part-Time, Temp)
Lee
Remote, United States
- $25.91 to $38.3 USD / hour
- Part-time
…their communities. At LEE, we equip members with the tools, platform resources, and industry knowledge they need to grow their career, expand their network, and take action to create…
Added 10 mins ago
O
Sr. Data Platform Evangelist
Oracle
United States
- $147,300 to $243,800 USD / year
AI is the primary focus of this role. Data platforms, cloud architecture, and governance provide the foundation for connecting AI to enterprise information and workflows.
Added 10 mins ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
Build the platform behind Oracle Cloud’s user experience. Join OCI User Experience Engineering to create the UI framework, developer tools, and AI-assisted reusable workflows that help…

STULLER INC

Workforce Management Operations Coordinator

Lafayette, LA, United States

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Job details

Posting language: English

Original job description

Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Customer Care Operations team supports call center excellence by partnering with leadership to optimize staffing, streamline training, and ensure a balance of structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce management.

The Workforce Management Operations Coordinator coordinates daily workforce management activities to help maintain appropriate staffing coverage and support consistent customer service. Working closely with leaders and CX Operations partners, the Operations Coordinator I maintains schedules, monitors staffing and service performance, coordinates schedule adjustments, and communicates emerging coverage needs. This position uses established guidelines and sound judgment to resolve routine workforce issues and escalate concerns requiring additional review or approval.

Key Responsibilities

Coordinate daily workforce management activities across assigned contact center teams, ensuring timely communication and follow-through on staffing and scheduling needs.
Maintain accurate employee schedules in the workforce management system, including approved changes to shifts, breaks, lunches, time off, training, meetings, and other scheduled activities.
Monitor real-time staffing, contact volumes, service levels, and schedule adherence to identify coverage gaps or deviations from plan.
Coordinate routine intraday schedule adjustments within established guidelines and communicate recommended actions to leaders.
Review and process scheduling requests according to established policies, coverage requirements, and approval procedures.
Partner with leaders, Learning & Development, and Quality Assurance to schedule training, coaching, meetings, and other activities while considering customer service needs.
Prepare and distribute standard workforce reports and daily staffing updates, checking information for accuracy and highlighting items requiring attention.
Research scheduling discrepancies and routine workforce system issues; coordinate corrections or escalate unresolved concerns to the appropriate partner.
Maintain accurate workforce records, team assignments, scheduling rules, and process documentation.
Respond to employee and leader questions about schedules, workforce processes, and available support tools.
Track outstanding workforce requests and coordinate follow-up to ensure timely resolution.
Identify recurring scheduling or workflow challenges and recommend practical process improvements.
Support implementation of approved workforce tools, scheduling practices, and process changes through communication, documentation, and coordination.
Handle employee and business information with discretion and confidentiality.

Basic Qualifications

High school diploma or equivalent.
Two or more years of experience in contact center operations, workforce scheduling, customer service, or a related operational support role.
Experience coordinating schedules, maintaining operational records, or managing requests involving multiple stakeholders.
Proficiency with Microsoft Excel, Outlook, and Teams, including the ability to maintain spreadsheets and organize information accurately.
Strong organizational and time management skills, with the ability to manage competing priorities and follow through on commitments.
Ability to interpret standard operational reports, recognize discrepancies, and identify issues requiring action or escalation.
Strong written and verbal communication skills, with the ability to explain information clearly and work collaboratively with employees and leaders.
Strong attention to detail, problem-solving skills, and the ability to apply established policies consistently.
Ability to adapt to changing staffing needs and service demands in a fast-paced environment.

Preferred Qualifications

Associate’s or bachelor’s degree in business, operations, or a related field.
Experience supporting workforce management in a contact center environment.
Experience using Verint or a similar workforce management platform.
Familiarity with Five9 or a similar contact center system.
Working knowledge of contact center metrics, including service level, schedule adherence, occupancy, and shrinkage.
Experience coordinating staffing across multiple teams, skills, or communication channels.
Experience preparing operational reports, documenting procedures, or supporting process improvements.

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More about this job

Skills

Communication skills
Scheduling
Quality assurance
Coaching
Customer service
Research
Documentation
Workflow
Confidentiality
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Time management

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Work requirements

Jobs in the United States