Jobs in the United States

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PHARMACY/LEAD CERTIFIED TECHNICIAN
The Kroger Co.
Grand Junction, CO
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own…
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Courtesy Clerk/Grocery Bagger
The Kroger Co.
Memphis, TN
· Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
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GROCERY/CLERK
The Kroger Co.
Falcon, CO
Jobs at King Soopers: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you…
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STORE/NIGHT CLERK
The Kroger Co.
Falcon, CO
Jobs at King Soopers: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you…
Added 1 min ago
Lead IT Technician
Saronic Technologies
Austin, TX
…Technician. This role is the senior hands-on technician on the IT support team, responsible for leading day-to-day support operations, while serving as the primary escalation point for…
Added 1 min ago
MU
Seasonal Part-Time Sales Associate
MINISO USA
San Diego, CA
- $17.75 USD / hour
- Part-time
The Seasonal Sales Associate is responsible for providing exceptional customer service, maintaining store presentation, and supporting daily sales operations during peak seasons. This role…
Added 2 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Madison, TN
- Full-time
Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in…
Added 3 mins ago
Lead Information Security Engineer - Cyber Defense
Fifth Third Bank, National Association
United States
Engineer and support containerized workloads using Docker, Kubernetes, and Amazon EKS, including deployment, configuration, scaling, observability, reliability, networking, and security…
Added 3 mins ago
PBS Sr. Client Associate
Fifth Third Bank, National Association
Cincinnati, OH · Columbus, OH · Chicago, IL · Oak Brook, IL
…colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying,…
Added 3 mins ago
Personal Banker Associate I - Dallas, TX (Towne Centre-635 Financial Center)
Fifth Third Bank, National Association
Dallas, TX
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Personal Banker Associate II
Fifth Third Bank, National Association
Milford, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position
Added 3 mins ago
Dispute Intake Analyst - Varying Shifts
Fifth Third Bank, National Association
Cincinnati, OH
Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.
Added 3 mins ago
SV
Pet Parent Experience Associate
Sploot Veterinary Care
Forest Park, IL
- $21 to $23 USD / hour
…for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences…
Added 3 mins ago
Associate Product Manager
AxisCare
Remote, United States
As an Associate Product Manager at AxisCare, you will contribute to the discovery, shaping, and delivery of features across our home care platform. This role is designed for someone with…
Added 3 mins ago
Integrations Implementation Specialist
AxisCare
Remote, United States
…projects and coordinates with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners to deliver a smooth, consistent implementation…
Added 3 mins ago
Associate Systems Administrator - San Antonio
Carvana
Dallas, TX
Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
Added 4 mins ago
Baker
Festival Foods
Fond Du Lac, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 5 mins ago
Practice Telephonic Triage Registered Nurse
TriHealth
Anderson Township, OH · Anderson TWP, OH
Hours are: 5 days per week or 4 ten hour days · Can work from home 1 day per week
Added 5 mins ago
Registered Nurse
TriHealth
Mason, OH
…partner in delivering exceptional patient care, education, and support throughout the patient…
Added 5 mins ago
S
Material Handler
Staffmark
Blytheville, AR
- $18 USD / hour
6 months to 1 year of material handling, warehouse, or forklift experience required
Added 5 mins ago
S
Warehouse Associate
Staffmark
Santa Fe Springs, CA
- $17 USD / hour
Looking for Warehouse Associate jobs in Santa Fe Springs where every day keeps products moving? This opportunity lets you support warehouse operations through picking, packing, shipping,…
Added 5 mins ago
Associate Head Advisor (Internal Employment Opportunity)
OSU Oregon State University
Remote, United States
The Associate Head Advisor provides leadership for academic advising for Ecampus undergraduate degree programs in the Department of Integrative Biology and reports to the Head Advisor with…
Added 5 mins ago
Service Specialist/Receptionist
Opensity Solutions LLC
United States
We are seeking a professional, adaptable, and hospitality-driven Receptionist / Office Services Associate to support our client's Austin office. While reception and hospitality are core…
Added 5 mins ago
Caregiver
MSL Community Management LLC
OR
Resources to support your physical, emotional, and financial wellness
Added 5 mins ago
Caregiver
MSL Community Management LLC
OR
Resources to support your physical, emotional, and financial wellness

STULLER INC

Workforce Management Operations Coordinator

Lafayette, LA, United States

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Job details

Posting language: English

Original job description

Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Customer Care Operations team supports call center excellence by partnering with leadership to optimize staffing, streamline training, and ensure a balance of structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce management.

The Workforce Management Operations Coordinator coordinates daily workforce management activities to help maintain appropriate staffing coverage and support consistent customer service. Working closely with leaders and CX Operations partners, the Operations Coordinator I maintains schedules, monitors staffing and service performance, coordinates schedule adjustments, and communicates emerging coverage needs. This position uses established guidelines and sound judgment to resolve routine workforce issues and escalate concerns requiring additional review or approval.

Key Responsibilities

Coordinate daily workforce management activities across assigned contact center teams, ensuring timely communication and follow-through on staffing and scheduling needs.
Maintain accurate employee schedules in the workforce management system, including approved changes to shifts, breaks, lunches, time off, training, meetings, and other scheduled activities.
Monitor real-time staffing, contact volumes, service levels, and schedule adherence to identify coverage gaps or deviations from plan.
Coordinate routine intraday schedule adjustments within established guidelines and communicate recommended actions to leaders.
Review and process scheduling requests according to established policies, coverage requirements, and approval procedures.
Partner with leaders, Learning & Development, and Quality Assurance to schedule training, coaching, meetings, and other activities while considering customer service needs.
Prepare and distribute standard workforce reports and daily staffing updates, checking information for accuracy and highlighting items requiring attention.
Research scheduling discrepancies and routine workforce system issues; coordinate corrections or escalate unresolved concerns to the appropriate partner.
Maintain accurate workforce records, team assignments, scheduling rules, and process documentation.
Respond to employee and leader questions about schedules, workforce processes, and available support tools.
Track outstanding workforce requests and coordinate follow-up to ensure timely resolution.
Identify recurring scheduling or workflow challenges and recommend practical process improvements.
Support implementation of approved workforce tools, scheduling practices, and process changes through communication, documentation, and coordination.
Handle employee and business information with discretion and confidentiality.

Basic Qualifications

High school diploma or equivalent.
Two or more years of experience in contact center operations, workforce scheduling, customer service, or a related operational support role.
Experience coordinating schedules, maintaining operational records, or managing requests involving multiple stakeholders.
Proficiency with Microsoft Excel, Outlook, and Teams, including the ability to maintain spreadsheets and organize information accurately.
Strong organizational and time management skills, with the ability to manage competing priorities and follow through on commitments.
Ability to interpret standard operational reports, recognize discrepancies, and identify issues requiring action or escalation.
Strong written and verbal communication skills, with the ability to explain information clearly and work collaboratively with employees and leaders.
Strong attention to detail, problem-solving skills, and the ability to apply established policies consistently.
Ability to adapt to changing staffing needs and service demands in a fast-paced environment.

Preferred Qualifications

Associate’s or bachelor’s degree in business, operations, or a related field.
Experience supporting workforce management in a contact center environment.
Experience using Verint or a similar workforce management platform.
Familiarity with Five9 or a similar contact center system.
Working knowledge of contact center metrics, including service level, schedule adherence, occupancy, and shrinkage.
Experience coordinating staffing across multiple teams, skills, or communication channels.
Experience preparing operational reports, documenting procedures, or supporting process improvements.

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More about this job

Skills

Communication skills
Scheduling
Quality assurance
Coaching
Customer service
Research
Documentation
Workflow
Confidentiality
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Time management

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Work requirements

Jobs in the United States