Tools Learning & Development Facilitator

The Tools Learning & Development Facilitator assists the Merchandising Learning & Development Specialist with preparing and delivering customer training in stone setting, laser welding, and soldering. This role organizes classroom supplies, supports instruction and hands-on practice, and helps maintain a safe, productive learning environment that meets customers’ learning needs.

Key Responsibilities

· Assist the Merchandising Learning & Development Specialist with planning lessons and delivering scheduled stone setting, laser, and soldering classes.

· Support classroom instruction and adapt to customers’ learning needs.

· Maintain a safe, respectful, and productive classroom environment.

· Engage customers in hands-on practice and creative problem-solving activities.

· Use technology that supports learning and teaching.

· Organize class supplies and resources, assist with teardown of stones and scrap materials, and keep the classroom clean and orderly.

· Maintain current subject-area knowledge through relevant professional development and research.

· Support Stuller’s mission, values, and strategic vision while building customer relationships and business opportunities.

· Reinforce techniques demonstrated by the Specialist through step-by-step guidance and practical feedback during customer exercises.

· Identify where customers need additional instruction and coordinate with the Specialist to adjust demonstrations, pacing, or practice activities.

· Share recurring customer questions and classroom observations with the Specialist to improve lesson clarity, training materials, and future class preparation.

Basic Qualifications

· 5+ years of recent, related work experience in the occupational area.

· Teaching or training experience and knowledge of the subject area.

· Ability to use technology that supports learning and teaching.

· Excellent verbal and written communication, active listening, and public speaking skills.

· Strong organization and time management skills, with the ability to manage multiple tasks simultaneously.

· Self-motivation, a growth mindset, patience with varied learning needs and skill levels, strong interpersonal and customer service skills, and the ability to work in a team.

Preferred Qualifications

· 5+ years of recent, related work experience in the occupational area.

Work Environment/Physical Demands

· Work in a hands-on classroom setting, travel for trade shows, and maintain a flexible schedule with evening or weekend availability as appropriate.