Digital Tech Support

With constant innovation, cutting-edge technology, and fast-paced development, we’re looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience.

The Tech Support Agent provides first-line support for customers and employees using Stuller.com and supporting applications. This role investigates technical issues, documents findings, tests solutions, and collaborates with development teams to improve system performance, functionality, and usability.

Key Responsibilities

• Respond to and troubleshoot technical issues reported by customers and employees.
• Document, track, and communicate support requests requiring follow-up.
• Research, analyze, and verify reported issues and implemented fixes.
• Perform functional testing on new features, enhancements, and system updates.
• Develop and maintain test cases, testing documentation, and quality standards.
• Communicate system updates, feature enhancements, and known issues to internal stakeholders.
• Train employees and support teams on common technical issues and best practices.
• Monitor system performance, analytics, and support trends to identify improvement opportunities.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1+ years of customer-facing experience in technical support, customer service, or a related field.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft 365 applications.
• Strong verbal and written communication skills.
• Strong customer service skills with a solution-oriented mindset.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Ability to document technical information clearly and accurately.

Preferred Qualifications

• Experience supporting websites, e-commerce platforms, or business applications.
• Experience creating and executing software test cases or quality assurance testing.
• Familiarity with SQL, C#, PowerShell, XML, HTML, or JavaScript.
• Experience working in an Agile development environment.
• Experience analyzing system metrics, dashboards, or user behavior data.
• Strong problem-solving skills with the ability to identify root causes and recommend solutions.