Digital Tech Support

With constant innovation, cutting-edge technology, and fast-paced development, we’re looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience.

The Tech Support Agent serves as a first point of contact for customers and employees experiencing technical issues with Stuller.com and its supporting systems. This role troubleshoots and documents issues, provides timely solutions and follow-up, and partners with Development to communicate and resolve more complex problems. The Tech Support Agent also supports testing, system improvements, and internal training to help deliver a reliable digital experience.

Key Responsibilities

• Serve as a first point of contact for customer and employee technical issues related to Stuller.com and supporting systems
• Troubleshoot, research, document, and track reported issues through resolution
• Provide timely follow-up to customers and internal users regarding reported problems
• Partner with Development to clearly communicate technical issues, reproduce problems, and verify solutions
• Review and test new features, enhancements, and designs for functionality, performance, and usability
• Develop, maintain, and execute manual or automated test cases and document results
• Communicate system changes and new features to internal users and provide training on common support issues
• Monitor dashboards and analytics to identify potential issues, trends, and opportunities for improvement
• Research tools and technologies that can improve support processes, testing, and workflows

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience
• 1+ years of customer service, technical support, help desk, or other customer-facing experience
• Strong customer service, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills with the ability to communicate effectively with customers, technical teams, and business partners
• Strong attention to detail with the ability to accurately document technical issues and testing results
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Proficiency with Microsoft Outlook and Excel
• Ability to interpret requirements and develop clear testing plans and test cases

Preferred Qualifications

• Familiarity with SQL, C#, PowerShell, XML, HTML, or JavaScript
• Exposure to software testing, quality assurance, or technical troubleshooting
• Familiarity with Agile development methodologies