STUDENT-Library Access Services Student Assistant

JOB SUMMARY:

As a library student employee, you will greet and assist library users and perform a variety of Library Access Services activities including:

• Checking out, returning & reshelving materials
• Troubleshooting and assisting with printing and computer questions
• Retrieving and/or digitizing library materials
• Assisting with stacks maintenance, archives, course readings or interlibrary loan tasks and projects

The library typically schedules student assistants in two-hour blocks. Students at the Library Access Services Desk work 8-12 hours per week on average. Every student employee is expected to collect library usage data at the beginning of each shift and check in for daily projects. Depending on timing, availability, and interest, some shifts may be designated as "Interlibrary Loan", "Stacks", or "Archives". These shifts are not desk oriented, are often project-based, and require a higher level of attention to detail/critical thinking. Student Assistants that have worked for a semester or more are eligible to apply to be a Library Student Manager.

SUPERVISION:

This position reports to Access Services Staff and indirectly Library Student Managers. This position does not have direct supervisory responsibilities. This position pays $16/hr.

ESSENTIAL DUTIES:

• Routine desk duties, including, but not limited to, checking out and returning materials, placing recalls/holds, and utilizing library systems.
• Monitor and record building usage at the beginning of each scheduled shift.
• Provide a high level of customer service to patrons. Advise users of library policies or procedures; refer questions regarding overdue, lost items, fines, claims and returns to library staff when needed. Protect student and colleague privacy and confidentiality.
• Assist with the operation of printers and other technology located within the library; assist with paper jams; report any ongoing problems to Library Staff.
• Accept faculty course reading materials to be added to the personal course readings collection.
• Perform stacks related tasks including but not limited to: Tracing/searching for missing library materials, organizing and reshelving library materials, shelf-reading, and inventory.
• Facilitate interlibrary loan services by retrieving and scanning library materials and packing or unpacking or sorting mail when requested.
• Assist with Library College Archives as assigned
• Notify the Access Services Staff of any problems or suggestions related to policies, procedures, or building security.

QUALIFICATIONS:

Ithaca College Student; strong attention to detail, organizational, interpersonal, written and verbal communication skills, working knowledge of personal computers. Candidates that can commit to 2 or more semesters are preferred. Experience working at a library or customer service desk preferred.

SPECIAL CONSIDERATIONS FOR SPRING 2027:

This spring we are especially interested in candidates that can reliably work 11pm-2am shifts, weekends, or are interested in learning the more complicated and detailed processes of Interlibrary Loan. If this sounds like you, please explain your interest and what skills you could offer in your cover letter.

HOW TO APPLY:

Interested applicants must apply online at ithaca.edu/jobs and attach a resume and cover letter. Questions about online applications should be directed to the Office of Human Resources at humanresources@ithaca.edu.

Hiring manager: Sarah Shank

Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. Employment is contingent upon successful completion of the I-9 and employment eligibility requirements. You will need to bring your original, unexpired, authorized personal identification documents to your designated representative or The Office of Human Resources (Peggy Ryan Williams Center, Garden Level) to complete the form. More about acceptable documentation can be found here: https://www.uscis.gov/i-9-central/form-i-9-acce... Please note that photos or copies will not be accepted.

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check.

For assistance with the application process, contact Student Employment at StudentEmployment@ithaca.edu.

For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.