YRP Receptionist

Job Title: Year Round Program (YRP) Receptionist

Start Date: Nov 30, 2026

Commitment: Up to 20 hours per week (M-Th 2:00pm-7:00pm)

Compensation: $16/hr

Location: August 31, 2026-May 27, 2027 at The W.G Pearson Center

Student U is an education nonprofit rooted in Durham. We are students, families, and educators cultivating joy and academic excellence in learning communities so all students thrive in Durham and beyond.

We believe everyone deserves opportunities in their educational journey that enable them to reach their full potential. This is not yet the reality for every student. Structural racism, intergenerational poverty, and other injustices create significant barriers for first-generation college-bound students and entire communities across Durham and the U.S., including here in Durham, N.C.

Employees at Student U believe all students can achieve greatness. Together, through intentional staff collaboration and community partnerships, we work tirelessly to make the fearless dreams of our community come true.

The Work

The Year Round Program (YRP) Receptionist position is designed for motivated, capable individuals who believe in the mission of Student U. This person should possess the necessary skills to maintain an organized, efficient, and welcoming front desk managing the operations for The Student U YRP program. The Receptionist will work with the Student U staff to ensure all necessary processes and structures integrate seamlessly into programming. This position will report directly to the Middle School’s Program Coordinators. This position will operate out of the W.G Pearson Center during the school year. Thank you for your interest in becoming a Year-Round Program Receptionist!

Job Responsibilities:

• Greet and appropriately assist visitors, staff, and volunteers upon entry.

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Coordinate and complete daily program operations, including but not limited to:

• • Effectively communicate daily staff and/or schedule changes.

• Communicate with parents of Student U’s program regarding attendance updates, management of the extended absence form, and facilitating questions and/or concerns.

• Maintain student records.

• Maintain and manage student safety and medical supplies.

• Collaborative work with Middle School Program Coordinators, Program Coordinator Assistant, Advocates, and WG staff.

• Call the students via walkie for early dismissal

• Call daily transitions

• Collect and scan monthly academic reports for middle and high school students. The receptionist will also translate monthly reports for Spanish-speaking families. Reports will then be placed in the proper folder for Advocates.

• Support the student recruitment and enrollment process, including but not limited to entering application data, reviewing and processing documentation, maintaining organized filing systems, and communicating with schools and families to obtain missing or incomplete documentation.

• Serve as the primary point of contact at the WGPC, collaborating with the Operations and Administrative Assistant to stay informed about on-site events and to appropriately welcome, assist, and direct guests as needed.

• Receive, record, and relay phone and/or email messages to appropriate staff in a timely and organized manner.

• Build positive, supportive, and professional relationships with families, colleagues, and students.

• Supervise students as needed, upholding the Student U Core Values.

• Demonstrate the Student U Core Values in all interactions with Student U stakeholders (students, families, guests, volunteers, supporters).

The Commitment (Our Ideal Candidate)

• believes all students can achieve greatness.

• experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

• must be fluent in written and oral Spanish communication (Applicants will not be considered without Spanish fluency).

• have excellent communication and interpersonal skills with an ability to flex communication style to multiple environments and have an ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.

• experience with Excel

• reliable in completing tasks fully and in a timely manner.

• believe in the importance of a clean and orderly workplace.

• able to develop and maintain organizational structures.

• able to meet deadlines.

Position Requirements

• Previous experience with Student U is preferred but not required

• Spanish fluency or Intermediate Spanish (Preferred) **Could serve as a translator for written communication and interpreter for parent conferences.

Anti-Discrimination Policy & Commitment to Equity & Child Safeguarding Policy

• Student U is committed to fostering an inclusive culture within our organization where people from various backgrounds can participate fully and equitably, as we want to engage all those who can contribute to our mission.

• Student U has a commitment to ensuring the safety of our students. All staff will participate in the Darkness to Light Training, which is a child safeguarding training to help them understand why it is necessary to safeguard and protect children and to be fully aware of the procedure for reporting concerns.