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Geo Alliances Lead - GSI's
GoTo
Concord, NH
…Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s…
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AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Concord, NH
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
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Remote Dietitian Director of Nutrition Excellence and Digital Integration
Compass Group, North America
Concord, NH
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Manager, Partnership Management
Pearson
Concord, NH
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…
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C
Product Manager – Retirement Services
Cognizant
Concord, NH
- $150,000 to $180,000 USD / year
…skills, stakeholder management capabilities, and the ability to lead strategic discussions with senior…
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SO
COMPTROLLER OF FINANCIAL REPORTING - HQ(Job Id 53903)
STATE OF NEW HAMPSHIRE - Liquor Commission
Concord, NH
- $37.22 to $51.07 USD / hour
…oversight of financial accounting and reporting activities. Lead the preparation of accurate and timely financial statements while providing expert guidance on financial accounting…
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AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Concord, NH
…admired companies in the world. Learn how Cognizant helps clients lead with digital at…
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Platform Engineer - Remote
SitusAMC
Concord, NH
…workflows, Agile delivery, security controls, reporting, and user…
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Net Zero Manager, Supplier Clean Energy
Meta
Concord, NH
…company and with our partners. We seek an experienced teammate to lead supplier clean electricity acceleration to support Meta's net zero in its value chain by 2030 goal.This role is…
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Senior Informaticist
Intermountain Health
Concord, NH
…This position utilizes an advanced informatics skillset, to support and periodically lead complex projects…
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Manager Database Administrator - Remote US
SitusAMC
Concord, NH
Lead and manage the Database Administration team, providing guidance and mentorship
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CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Concord, NH
…and hospital teams. As a Corporate Executive Chef, you will support multiple hospital accounts, develop culinary leaders, and drive food quality, consistency, innovation, and operational…
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C
Java Angular Full-stack Lead (Remote - US/Canada)
Cognizant
Concord, NH
- $138,000 to $162,000 USD / year
Cognizant is seeking a highly experienced Java Angular Full-stack Lead to lead the design and delivery of enterprise-scale technology solutions for a strategic banking client. This role…
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Group Product Manager, Privacy
Ford Motor Company
Concord, NH
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
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Manager - IT Service Management
Maximus
Concord, NH
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption…
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Supervisor - Ops
Maximus
Concord, NH
Maximus is seeking an OPS Supervisor to support our OPM - FEHB program.
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Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Concord, NH
Actively participate, lead and manage special projects and workstreams that support National Distribution strategies and work efforts.
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Senior Proposal Manager
Maximus
Concord, NH
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Added just now
EG
Operations - Process Manager - Sr
Eliassen Group
Concord, NH
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added just now
EG
Senior Solution Architect – Databricks, Data & AI
Eliassen Group
Concord, NH
- $100 to $105 USD / hour
Lead a Databricks Well-Architected assessment across platform architecture, observability, pipelines, consumption, data quality, security, governance, and cost. Define target-state…
Added 3 mins ago
Service Delivery Specialist
Elwyn
Philadelphia, PA
…nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling…
Added 3 mins ago
E
Direct Support Professional (DSP)
Elwyn
Santa Rosa, CA
- $27 USD / hour
…nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling…
Added 3 mins ago
Director Product Manager, Cloud Infrastructure and AI Networking
Hewlett Packard Enterprise
Sunnyvale, CA · Roseville, CA
Lead complex HW and system NPI programs leveraging expertise in HW systems and network ASICs.
Added 3 mins ago
Systems Engineer for Large Public Venues (East Coast)
Hewlett Packard Enterprise
All, NY · All, DE · All, GA · All, PA · Boston, MA · All, NC · All, OH · All, MD · All, FL
The Systems Engineer for Large Public Venues on the East Coast will be mainly responsible for providing technical support and leadership in the creation of deliverable Wi-Fi and wireless…
Added 3 mins ago
TB
Megasys Technician
The businesses of Merck KGaA, Darmstadt, Germany
Fremont, CA
- $21 to $33 USD / hour
…where our technicians and engineers provide critical on-site support in semiconductor manufacturing…

Closed listing

Stryker

Operational Excellence Manager

Fort Lauderdale, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Create and lead the Global Robotics Customer Care Operational Excellence program. Integrate new products and systems, lead a continuous improvement organization, manage a program of projects, and lead a team focused on these initiatives. This role will lead projects and improvements that support Customer Care, Field Service, Clinical Operations, Pre-Operative Planning, Digital Support, and Clinical Launch functions.

Provides personal expertise and leadership for cross-functional initiatives that drive value for customers and improve operational margins while maintaining excellence of patient outcomes. These activities may include digital transformation of the software used by GRCC, process optimization, and customer experience improvement projects. Partners with business leaders to prioritize initiatives, allocate resources, and implement solutions that improve customer and patient outcomes, efficiency, quality, and financial performance. Ensures policies, procedures, and service delivery standards align with organizational objectives and customer commitments.

This is a management position that achieves results through leadership, collaboration, and influence. The role is responsible for leading professional employees and driving enterprise-wide improvements through cross-functional teams. Success requires expertise in navigating a matrixed organization, continuous improvement, customer-facing operations, change management, and performance leadership. Responsibilities include talent development, organizational planning, performance management, succession planning, and team engagement.

Additional Responsibilities

Lead enterprise-wide projects and create a continuous improvement program that improves operational performance and key business metrics while partnering with functional leaders on process optimization initiatives.
Drive the digital, automation, and cybersecurity roadmap, including workflow automation, systems integration, and technology adoption; ensuring initiatives are delivered on time and within budget. Oversee the deployment, adoption, and continuous improvement of standardized tools, systems, and methodologies in each area of Global Robotics Customer Care.
Define and maintain key performance indicators to measure operational effectiveness, including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
Foster a culture of continuous improvement, customer focus, operational excellence, and data-driven decision-making.
Lead initiatives that enhance customer experience, eliminate waste, improve productivity, and drive measurable business results.
Lead cross-functional teams in the implementation of process improvements, digital solutions, and change management initiatives. Provide coaching and training on Lean, Six Sigma, Kaizen, problem-solving, and process standardization methodologies.
Leverage data and performance insights to identify improvement opportunities, optimize resource utilization, and improve operational outcomes.

Required Skills and Qualifications:

Bachelor's degree required.
8+ years of relevant professional experience preferred.
Relevant management experience.
Meaningful experience leading enterprise-level projects and continuous improvement initiatives in regulated environments.
Experience with process improvement methodologies, including Lean Six Sigma, Kaizen, Value Stream Mapping, or Business Process Management.
Proven success implementing operational excellence programs that enhance customer satisfaction, operational efficiency, and business performance, with statistical verification of effectiveness.
Strong analytical and problem-solving skills with experience using performance measurement and data analysis tools.
Strong understanding of operational, financial, and customer experience metrics.
Experience leading organizational change and driving adoption of new processes and technologies.
Ability to manage multiple strategic initiatives in a dynamic, customer-focused environment.
Excellent communication, stakeholder management, and leadership skills.
Experience building and implementing tiered training programs, driving cultural transformation initiatives, and fostering a continuous improvement mindset across the organization.

Preferred Skills and Qualifications:

Master's degree in Business Administration, Engineering, Operations Management, or a related field.
Experience with workflow automation, process optimization, and business systems validation.
Familiarity with improving SAP and service management platforms and the processes around their use.
Experience with Power BI, Tableau, or similar analytics and visualization tools.
Knowledge of digital technologies and their application to service operations.

USN: $118,000 - $196,700 USD Annual

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More about this job

Skills

Customer service
Leadership
Process improvement
Performance management
Cybersecurity
Workflow
Robotics
Decision making
Customer experience
Change management
Coaching
Lean manufacturing
Problem solving
Identify process improvements
Business processes
Data analysis
Communication skills
Stakeholder management
Operations management
SAP
Microsoft Power BI
Tableau

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