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Dog Trainer
Petco Animal Supplies Stores, Inc.
Hillcrest, CA
Attend and successfully pass Petco’s 6-week Dog Trainer Instructor Program led by a Petco Certified Dog Trainer Mentor/Academy Instructor.
Added 1 min ago
SO
Member Benefit Appeals Supervisor
State of Colorado
Denver, CO
- $7,686 to $9,993 USD / month
…oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to…
Added 1 min ago
BHA - Data Management & Digital Engagement Liaison
State of Colorado
Denver, CO
…Health Administration (BHA) which is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the…
Added 1 min ago
Territory Sales and Service Representative
(USA) Ecolab Inc.
NV
…focusing on satisfied guests, protected reputations, and efficient operations. Committed to building lasting relationships, we leverage our industry expertise and science-based guidance in…
Added 3 mins ago
Service Delivery Specialist
Elwyn
Philadelphia, PA
…continuous communication and support daily service delivery operations as the key point person for questions and comments from the external provider network; use information and data…
Added 3 mins ago
Systems Engineer for Large Public Venues (East Coast)
Hewlett Packard Enterprise
All, NY · All, DE · All, GA · All, PA · Boston, MA · All, NC · All, OH · All, MD · All, FL
…technical leadership to the business for significant project/program work. Leads and connects others across functions to unite around a common goal. Actively mentors others and contributes…
Added 3 mins ago
Eng II, Structural Engineer
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 3 mins ago
Prin Eng, Design Engrg (Onsite)
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 3 mins ago
PM
Procurement Intern
Prologis Management
Denver, CO
- $25 to $30 USD / hour
…stakeholders we serve, owning the supply chain for real estate operations, new development and construction, energy solutions, and operations essentials. This role will support…
Added 3 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WALLA WALLA, WA
- $18.25 to $25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
QUINTON, VA
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
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Pharmacist
Walgreens
CHESAPEAKE, VA
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
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Pharmacist
Walgreens
CHESAPEAKE, VA
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
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Pharmacist
Walgreens
NORFOLK, VA
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
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Pharmacist
Walgreens
SUFFOLK, VA
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
W
Pharmacist
Walgreens
CHESAPEAKE, VA
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
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Pharmacy Cashier
Walgreens
HOUSTON, TX
- $16 to $20 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
TYLER, TX
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 3 mins ago
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Pharmacist
Walgreens
VICTORIA, TX
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 4 mins ago
W
Pharmacist
Walgreens
ROCKPORT, TX
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOUSTON, TX
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 4 mins ago
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Shift Lead
Walgreens
SAN ANTONIO, TX
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 4 mins ago
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Shift Lead
Walgreens
EL PASO, TX
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CONVERSE, TX
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Shift Lead
Walgreens
BURLESON, TX
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.

Closed listing

Stryker

Operational Excellence Manager

Fort Lauderdale, FL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Create and lead the Global Robotics Customer Care Operational Excellence program. Integrate new products and systems, lead a continuous improvement organization, manage a program of projects, and lead a team focused on these initiatives. This role will lead projects and improvements that support Customer Care, Field Service, Clinical Operations, Pre-Operative Planning, Digital Support, and Clinical Launch functions.

Provides personal expertise and leadership for cross-functional initiatives that drive value for customers and improve operational margins while maintaining excellence of patient outcomes. These activities may include digital transformation of the software used by GRCC, process optimization, and customer experience improvement projects. Partners with business leaders to prioritize initiatives, allocate resources, and implement solutions that improve customer and patient outcomes, efficiency, quality, and financial performance. Ensures policies, procedures, and service delivery standards align with organizational objectives and customer commitments.

This is a management position that achieves results through leadership, collaboration, and influence. The role is responsible for leading professional employees and driving enterprise-wide improvements through cross-functional teams. Success requires expertise in navigating a matrixed organization, continuous improvement, customer-facing operations, change management, and performance leadership. Responsibilities include talent development, organizational planning, performance management, succession planning, and team engagement.

Additional Responsibilities

Lead enterprise-wide projects and create a continuous improvement program that improves operational performance and key business metrics while partnering with functional leaders on process optimization initiatives.
Drive the digital, automation, and cybersecurity roadmap, including workflow automation, systems integration, and technology adoption; ensuring initiatives are delivered on time and within budget. Oversee the deployment, adoption, and continuous improvement of standardized tools, systems, and methodologies in each area of Global Robotics Customer Care.
Define and maintain key performance indicators to measure operational effectiveness, including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
Foster a culture of continuous improvement, customer focus, operational excellence, and data-driven decision-making.
Lead initiatives that enhance customer experience, eliminate waste, improve productivity, and drive measurable business results.
Lead cross-functional teams in the implementation of process improvements, digital solutions, and change management initiatives. Provide coaching and training on Lean, Six Sigma, Kaizen, problem-solving, and process standardization methodologies.
Leverage data and performance insights to identify improvement opportunities, optimize resource utilization, and improve operational outcomes.

Required Skills and Qualifications:

Bachelor's degree required.
8+ years of relevant professional experience preferred.
Relevant management experience.
Meaningful experience leading enterprise-level projects and continuous improvement initiatives in regulated environments.
Experience with process improvement methodologies, including Lean Six Sigma, Kaizen, Value Stream Mapping, or Business Process Management.
Proven success implementing operational excellence programs that enhance customer satisfaction, operational efficiency, and business performance, with statistical verification of effectiveness.
Strong analytical and problem-solving skills with experience using performance measurement and data analysis tools.
Strong understanding of operational, financial, and customer experience metrics.
Experience leading organizational change and driving adoption of new processes and technologies.
Ability to manage multiple strategic initiatives in a dynamic, customer-focused environment.
Excellent communication, stakeholder management, and leadership skills.
Experience building and implementing tiered training programs, driving cultural transformation initiatives, and fostering a continuous improvement mindset across the organization.

Preferred Skills and Qualifications:

Master's degree in Business Administration, Engineering, Operations Management, or a related field.
Experience with workflow automation, process optimization, and business systems validation.
Familiarity with improving SAP and service management platforms and the processes around their use.
Experience with Power BI, Tableau, or similar analytics and visualization tools.
Knowledge of digital technologies and their application to service operations.

USN: $118,000 - $196,700 USD Annual

About employer

More about this job

Skills

Customer service
Leadership
Process improvement
Performance management
Cybersecurity
Workflow
Robotics
Decision making
Customer experience
Change management
Coaching
Lean manufacturing
Problem solving
Identify process improvements
Business processes
Data analysis
Communication skills
Stakeholder management
Operations management
SAP
Microsoft Power BI
Tableau

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