Intake/BHT - 2nd shift Full time

At Strive Recovery, we are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Position Summary The Intake Coordinator/Behavioral Health Technician (BHT) is responsible for coordinating the admission and intake process for new clients while providing direct support and supervision to individuals receiving behavioral health and/or substance use treatment services. This position serves as an important point of contact for clients, referral sources, families, and members of the treatment team. The Intake Coordinator/BHT ensures that admissions are completed accurately, efficiently, and compassionately while helping maintain a safe, structured, and supportive treatment environment.

Shift: 2nd shift 4pm-12am Monday-Friday

Job Responsibilities

• Coordinate and facilitate the client admission and intake process.
• Receive and respond to referrals from hospitals, treatment providers, healthcare professionals, families, courts, and other referral sources.
• Gather required demographic, insurance, medical, behavioral health, and psychosocial information.
• Complete and maintain accurate admission and intake documentation.
• Verify insurance benefits and assist with obtaining required authorizations when applicable.
• Schedule admissions, assessments, appointments, and other required services.
• Review program expectations, client rights, policies, procedures, and consent forms with new clients.
• Ensure required admission paperwork is completed accurately and timely.
• Communicate relevant intake information to clinical, medical, and administrative staff.
• Maintain confidentiality and protect client information in accordance with HIPAA and organizational policies.
• Coordinate with referral sources and outside providers to support continuity of care.
• Identify urgent clinical, medical, behavioral, or safety concerns and immediately notify the appropriate supervisor or clinical staff.
• Assist with discharge and transfer coordination when needed.

Behavioral Health Technician Responsibilities

• Provide direct observation, supervision, and support to clients in accordance with program policies and treatment plans.
• Assist clients with daily routines, activities, appointments, and program expectations.
• Maintain a safe, respectful, and therapeutic environment.
• Monitor client behavior and communicate significant changes or concerns to clinical staff.
• Provide support during crisis or behavioral situations using approved de-escalation techniques.
• Encourage appropriate coping skills, communication, social interaction, and independent living skills.
• Assist with client activities, groups, recreation, meals, and other program functions as assigned.
• Complete required client observations, rounds, logs, progress notes, and other documentation.
• Maintain appropriate professional boundaries with clients at all times.
• Support the treatment team in implementing individualized treatment plans.
• Report safety concerns, incidents, or changes in client condition promptly.

Benefits

· Competitive salary · Medical, Dental & Vision plans · Generous Vacation Plan · Paid Time Off · 401K retirement plan · Positive work environment · Regular staff appreciation and recognition

Qualifications

• High school diploma or GED required.
• Previous experience in behavioral health, mental health, substance use treatment, healthcare, residential treatment, or a related field preferred.
• Experience with intake, admissions, scheduling, customer service, or medical/behavioral health administration preferred.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to remain calm, professional, and compassionate when working with individuals experiencing emotional or behavioral difficulties.
• Ability to work effectively as part of a multidisciplinary team.
• Basic computer skills and ability to learn electronic health record systems.

Preferred Certifications/Training

• CPR/First Aid certification.
• Crisis intervention or de-escalation training.
• Behavioral Health Technician/Mental Health Technician certification or training.
• Experience with HIPAA and behavioral health documentation.
• Knowledge of mental health and substance use disorders.

Key Competencies

• Compassion and empathy
• Professionalism
• Excellent communication
• Organization and attention to detail
• Confidentiality
• Crisis management and de-escalation
• Dependability and accountability
• Problem-solving
• Teamwork
• Ability to establish appropriate professional relationships and boundaries

Physical & Work Requirements

• Ability to stand, walk, sit, bend, and move throughout the facility as needed.
• Ability to respond appropriately to behavioral or safety emergencies.
• May work in residential, outpatient, or community-based settings.
• May require evenings, weekends, holidays, or varying shifts depending on program needs.

Strive is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employees; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.