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Manager in Training
The Escape Game
Omaha, NE
- $17 USD / hour
…we're looking for leaders to grow into General Managers. In our Leadership Pipeline, you'll learn the business from the ground up. You'll start on the floor as a Guest Experience Host and…
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Learning Specialist II
Pinterest
Remote, United States
Minimum of 3 years of experience in learning-program operations, learning and development, talent operations, employee experience or related People-program operations.
Added 1 min ago
SI
Events Administrator Associate
Southern Illinois University - Carbondale
Carbondale, IL
- $3,710 to $4,823 USD / month
Provide essential assistance with coordination and operational leadership for events that directly support major fundraising and donor engagement initiatives, collaborating with the…
Added 2 mins ago
PL
Human Resources Manager
PediaTrust LLC
Northbrook, IL
- $90,000 to $110,000 USD / year
The HR Manager serves as a strategic and operational partner to leadership, managers, and employees. This role is responsible for delivering comprehensive HR support across employee…
Added 2 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Wyoming, MI
…and other key company initiatives as determined by Ollie’s Operations…
Added 3 mins ago
Associate, Corporate Development
Apple
Cupertino, CA
…associate who will be a core member of our world class Corporate Development team. This small yet dynamic team is responsible for Apple’s acquisitions, investments and partnerships, as well…
Added 3 mins ago
Team Leader - Filling & Packaging
Zoetis LLC
United States
…of high colleague engagement, decision-making, and support/development. Provide leadership and clear/concise communication inside and outside of their area of…
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Refrigeration Supervisor (Ammonia)
lhh
Anacortes, WA
- $45 to $52.88 USD / hour
…Refrigeration Supervisor to lead industrial ammonia refrigeration operations at its Anacortes, WA facility. This hands-on leadership position oversees refrigeration technicians, equipment…
Added 3 mins ago
Registered Nurse RN New Grad Resource Team
Banner Health Corporate
United States
…We offer all of our New Grads multiple Career Pathways and development opportunities to achieve your long-term career goals. Whether you are wanting to go into a specialty unit, leadership…
Added 3 mins ago
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Retail Sales Associate - Furniture/Mattresses/Rugs, Metro Center - Downtown - Part Time
Macy's
Washington, DC
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 4 mins ago
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Full-time Sales Teammate
Buckle
WEST DES MOINES, IA
- Full-time
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
Added 4 mins ago
CO
Recreation Manager
City of Aurora
United States
- $95,460 to $149,157 USD / year
The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and…
Added 4 mins ago
Senior Region Registered Principal
Ameriprise Financial Services, LLC.
Remote, United States
…requires a comprehensive understanding of the advisors’ practices, operations, and support staff within their assigned Office of Supervisory Jurisdiction (OSJ) to effectively oversee…
Added 4 mins ago
Interim Manager of Playground Club-Boys & Girls Clubs of Santa Monica (Limited January 2027-June 2027)
Boys & Girls Club of Santa Monica
Santa Monica, CA
…thrive in after school programming. This position blends people leadership and program management, making data informed decisions, growing enrollment and program offerings. The qualified…
Added 5 mins ago
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Manager, Vulnerability Management
Delinea
Remote, United States
- $175,000 to $200,000 USD / year
Delinea’s Cybersecurity organization is seeking a highly skilled Manager of Product Vulnerability Management to provide leadership and execution for an industry-leading Vulnerability…
Added 5 mins ago
Senior Manager, F&B Operations
Big Cedar LLC
Ridgedale, MO
The Food & Beverage Senior Operations Manager is responsible for driving operational excellence, brand standards compliance, and cross-departmental coordination across all Food & Beverage…
Added 6 mins ago
Decision Intelligence Director
Marathon Petroleum Company LP
San Antonio, TX · Houston, TX · Findlay, OH
…improve the quality and speed of business decisions. Provides leadership for the BI and Machine Learning functions through their respective managers and directly owns the vision, framework,…
Added 6 mins ago
TC
Office Assistant
Travis County
Austin, TX
- $50,000 USD / year
Supports external affairs and communications initiatives by assisting with social media content development, editing, website updates, photography, and other public information activities.…
Added 6 mins ago
Branch Manager I
Streetsboro, OH
· • Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Added 6 mins ago
HC
Director of Data
Harlem Children's Zone
NY · New York, NY
- $90,000 to $110,000 USD / year
7+ years of progressively responsible experience in data management, analytics, performance management, program strategy, program operations, or a related field, including significant…
Added 6 mins ago
S
Growth Marketing Strategist
Skillable
Remote, United States
- $115,000 to $150,000 USD / year
…targets into repeatable plays that sellers can execute and leadership can measure. Partner across Sales, Marketing, RevOps, Customer Success, and Product Marketing to drive pipeline growth…
Added 6 mins ago
GG
GGU One Contact Center Operations Manager (47293)
GOLDEN GATE UNIVERSITY
Remote, United States
- $110,000 to $140,000 USD / year
Team Leadership & Development: Hire, onboard, supervise, coach, and evaluate the GGU One Navigator team. Establish clear responsibilities and ongoing training.
Added 7 mins ago
MC
Director, Aviation Maintenance
McDonald's Corporation
West Chicago, IL
- $182,574 to $228,217 USD / year
The Director, Aviation Maintenance, partners with Executive Leadership, Flight Operations, Safety, and Administration to develop and execute maintenance strategies that support operational…
Added 7 mins ago
Senior Software Engineer, Mobile, Android
Google
Raleigh, NC · Durham, NC
3 years of experience with android application development.
Added 7 mins ago
Software Engineer III, Full Stack
Google
Cambridge, MA
2 years of experience with front-end frameworks, full-stack development, or API development.

StrideCare

Patient Access Supervisor, Cost Center

Addison, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Job Summary: The Patient Access Supervisor leads a team of 8–10 contact center agents who are often a new patient’s first conversation with StrideCare. The team handles new patient inquiries, scheduling, and clearing patients for procedures. Success is measured by visits completed, not visits booked. You coach every agent every day, own the team’s new patient and procedure completion targets, and are accountable for the team’s results.

What You Own:

You are accountable for four outcomes, and completed visits sit above the rest.
Completed visits. Patients seeking a consult or procedure move from first call to a completed visit at a high rate. A booking that no-shows or cancels is not a win.
New patient and procedure targets. You own the team’s conversion and completion numbers and report on them daily and weekly.
Patient experience. Every call is warm, empathetic, and solves the patient’s problem, verified through quality assurance.
Team performance. You grow strong agents, act quickly on low performance, and take personal accountability for results.

Supervisory Responsibilities: This role will have supervisory responsibilities.

Essential Duties / Responsibilities:

Deliver in-depth training to every new agent before they take live calls: systems, practice scheduling rules, procedure clearance, call flow, and conversation skills.
Coach each agent daily through live call monitoring, call reviews, and side-by-side sessions.
Run regular roleplays on the hard moments: hesitant patients, cost and insurance questions, cancellations, and reschedules.
Model the standard you expect on every call: warm, empathetic, and focused on solving the patient’s problem.
Build development plans and prepare strong agents for lead, trainer, or QA roles.
Coach agents to guide patients from first inquiry to a completed consult or procedure, led by the patient’s needs rather than pressure.
Track where patients drop off between booking and visit (no-shows, late cancellations, incomplete clearance) and fix the cause.
Handle escalated calls and patient concerns, and turn each one into a coaching moment.
Coach agents to guide patients from first inquiry to a completed consult or procedure, led by the patient’s needs rather than pressure.
Track where patients drop off between booking and visit (no-shows, late cancellations, incomplete clearance) and fix the cause.
Handle escalated calls and patient concerns, and turn each one into a coaching moment.
Set clear expectations and review each agent’s scorecard weekly.
Recognize high performers and advocate for their growth.
Address low performance quickly through documented coaching, improvement plans, and corrective action with HR when needed.
Complete performance evaluations for each direct report.
Manage scheduling rules that differ by practice, provider, and procedure, many of them manual, and keep agents current as they change.
Oversee procedure clearance: insurance and benefits verification, prior authorizations, referrals, and pre-procedure requirements.
Ensure agents work accurately across the CRM and EHR at the same time, so records, schedules, and follow-ups stay in sync.
Manage daily staffing, schedule adherence, attendance, and queue coverage to meet service levels.
Monitor call volume, abandonment, and service levels in real time using phone system reporting.
Run the team’s QA program: score calls against a defined rubric, calibrate with peers, and close gaps through coaching.
Audit scheduling, registration, and insurance data for accuracy.
Ensure compliance with HIPAA and organizational policies.
Contribute to initiatives beyond daily operations, such as workflow redesign, onboarding new practices, call scripting, technology rollouts, and reporting.
Bring frontline insight to Patient Access leadership and clinical partners.
Other duties as assigned.

Requirements

Education and Experience:

5–7 years supervising or managing agents in a healthcare contact center. Contact center leadership outside healthcare does not meet this requirement.
Direct experience with new patient intake, scheduling, and procedure clearance, including insurance verification, prior authorizations, and referrals.
A track record of hitting conversion, scheduling, or visit completion targets through coaching.
Daily experience working in a CRM and an EHR or practice management system at the same time.
Experience running structured training, roleplay, and a call QA program.
Experience managing performance end to end: coaching, documentation, improvement plans, and corrective action.
Fluency with contact center metrics: service level, abandonment, handle time, adherence, and conversion.
Working knowledge of HIPAA and healthcare privacy standards.
High school diploma or equivalent.

Preferred Qualification

Experience with RingCentral or a comparable cloud contact center platform.
Experience supporting multi-site or multi-provider practices with practice-specific scheduling rules.
Background in procedure-based specialty care.
Experience building training curricula or launching a new team or practice.
Associate’s or Bachelor’s degree.

Who thrives here:

You coach daily because you enjoy watching people get better, not because a calendar tells you to.
You measure your week by patients who showed up for care.
You hold people accountable directly and kindly, and you hold yourself to the same standard.
You stay calm in manual, messy workflows and look for ways to make them simpler.

Physical Requirements:

Ability to sit for extended periods while working at a computer.
Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines).
Ability to lift and carry up to 20 pounds occasionally.
Visual acuity is required to perform tasks involving computer screens and paper documents.
Ability to move around the office to access files, office machinery, and other equipment.

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Interested in Joining Our Team? If you are interested in this position, please complete our Culture Index Survey as part of the application process. Step 1: Complete the Culture Index Survey: Culture Index Step 2: Submit your application for this position.

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More about this job

Skills

Scheduling
Quality assurance
Coaching
EHR
Reporting
Regulatory compliance
Workflow
Onboarding
Leadership
Documentation
Tolerate sitting for long periods
Office equipment

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