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Added 4 mins ago
Mechanical Technician – Facilities
Intuitive Machines LLC
Glen Burnie, MD
…both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With the first commercial…
Added 6 mins ago
Principal, HR Analytics Quality
BAE Systems
Falls Church, VA
Education: Associate s degree required, preferably in a data or analyticsfocused field such as Computer Science, Accounting, Sociology, Statistics, Data Analytics, or a related discipline.
Added 6 mins ago
FO
Retail Customer Service Associate
FedEx Office
El Cerrito, CA
- $22.1 to $27.07 USD / hour
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Added 6 mins ago
Applications Architect (Enterprise Modernization & Cloud Migration) - (Active Top Secret/SCI Eligibility)
Akima
Alexandria, VA
Work with a team of business, infrastructure, data and solutions architects to drive the full spectrum of application architecture from as-is discovery through a defensible modernization…
Added 6 mins ago
Assistant Research Professor, Center for Diabetes Technology
University of Virginia
Charlottesville, VA
…world-renowned researcher in the field of diabetes technology and data science. He is actively involved with Center projects and with the direction of all Center faculty. The Center's…
Added 6 mins ago
METROLOGY TECHNICIAN 2
Huntington Ingalls Industries
Newport News, VA
…characteristics of objects based on applied principles of measurement science. Performs measurement surveys using Photogrammetry, Total Stations, Laser Trackers, CMM’s or other electronic…
Added 6 mins ago
Chief Data & Interoperability Architect
Leidos
Reston, VA
Set the technical direction for how healthcare data moves between systems on a federal health program and stay hands-on enough to see your designs run in production. As the Chief Data &…
Added 6 mins ago
Chief Data & Interoperability Architect
Leidos
Reston, VA
Set the technical direction for how healthcare data moves between systems on a federal health program and stay hands-on enough to see your designs run in production. As the Chief Data &…
Added 7 mins ago
T
Associate Instructional Systems Designer (ISD) / Learning & Development Specialist
Trinzic
Chantilly, VA
- $82,000 to $102,000 USD / year
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 7 mins ago
Data Analyst Associate - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
Job Family: Data Science and Data Engineering
Added 7 mins ago
Associate Fellow I, Engineer
Walmart
Herndon, VA
The Associate Fellow I is a highly technical, hands-on role within the Walmart Global Tech team, responsible for supporting architectural designs and advisory across multiple enterprise…
Added 7 mins ago
Principal Associate, Data Scientist - Customer Protection Debit Transaction Fraud Data Science
Capital One
McLean, VA
The Bank Customer Protection Debit & Claims Data Science team builds the machine learning models that help our customers spend safely and get back on track if an issue does occur with their…
Added 7 mins ago
Associate Delivery Consultant – AIML, A2C ProServe Shared Delivery (SDT)
Amazon
Herndon, VA · Arlington, VA
Hands on experience working on large-scale data science/data analytics projects
Added 7 mins ago
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Threat Informed Defense Senior Manager
Accenture
Arlington, VA
- $132,500 to $338,300 USD / year
Advanced degree in computer science, cybersecurity, data engineering, or a related discipline.
Added 7 mins ago
Clinical Research Associate
Parexel
Richmond, VA
We are seeking a Clinical Research Associate (CRA) with a minimum of one year monitoring experience to join our team. As a CRA, you will manage clinical sites from identification through…
Added 7 mins ago
Senior Data Manager (DATABRICKS)
Humana
Richmond, VA
The Senior Data Manager acquires, cleans and develops datasets from internal and external sources to support business analysis and reporting. The individual will acquire, validate, store,…
Added 7 mins ago
Registered Nurse - Emergency Department
Veterans Affairs, Veterans Health Administration
Richmond, VA
Added 7 mins ago
WS
(USA) Store Manager - Division 1/Neighborhood Market
WM Stores Arkansas, LLC
AR
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 7 mins ago
WI
(USA) Store Manager - Division 1/Neighborhood Market
Walmart Inc.
Bridgeview, IL
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 7 mins ago
WS
(USA) Front End Coach, store 608 Midland Texas
Wal-Mart Stores Texas, LL
TX
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and…
Added 7 mins ago
WS
(USA) Overnight Stocking Coach
Wal-Mart Stores East, LP
MO
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 7 mins ago
WI
(USA) Food & Consumables Coach
Walmart Inc.
ID
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 7 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
IA
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 7 mins ago
WI
(USA) Food & consumables coach
Walmart Inc.
Cedar Falls, IA
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 7 mins ago
WI
Food & Consumables Coach
Walmart Inc.
United States
- $71,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…

StrideCare

IT HELP DESK ADMINISTRATOR

Addison, TX, United States

$55,000 to $65,000 USD / year

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Job details

Pay: $55,000 to $65,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Job Summary: The IT Helpdesk Administrator serves as the first point of contact for technical support across StrideCare’s growing clinic network. This is a foundational role for a candidate early in their IT career who brings a strong technical base and a genuine commitment to learning. The Helpdesk Administrator resolves day-to-day end-user issues, supports standard platforms and devices, and works closely with the infrastructure team, with the opportunity to take on greater responsibility over time.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

Respond to support requests from staff via phone, email, ticketing system, and in person in a timely and professional manner.
Diagnose and troubleshoot issues across hardware, software, networking, and user accounts, escalating complex problems to senior team members as needed.
Set up, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
Manage user accounts, licensing, and access in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) under the guidance of senior staff.
Support standard StrideCare platforms including Windows 11, Microsoft 365, Intune, and RingCentral phones.
Support the onboarding of newly acquired practices, including imaging and deploying devices, provisioning users, and assisting with on-site cutovers.
Document issues, resolutions, and procedures in the ticketing system and internal knowledge bases.
Follow up with staff to confirm issues have been fully resolved before closing tickets.
Participate in IT projects and initiatives as assigned.
Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Required Skills / Abilities:

A foundational understanding of computer hardware, software, and basic networking concepts.
Technical aptitude and a commitment to developing IT skills, whether gained through education, certifications, or hands-on experience.
Familiarity with Windows operating systems and the Microsoft Office suite (Outlook, Word, Excel, Teams, OneDrive).
Strong customer service skills and the ability to support users across all levels of technical proficiency.
Clear written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
A strong work ethic and the ability to take ownership of assigned tasks with minimal supervision.

Requirements

Education and Experience:

Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune) preferred.
Experience troubleshooting computer hardware, printers, and network connectivity preferred.
Familiarity with help desk ticketing systems such as ManageEngine ServiceDesk Plus, and with ITIL practices preferred.
Exposure to RMM tools, MDM/Intune, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage preferred.
Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals preferred.

Physical Requirements:

Ability to sit for extended periods while working at a computer.
Manual dexterity required for operating office equipment.
Availability to travel up to 25%, primarily to East Coast and Southern markets, with additional travel as the company expands.

Interested in Joining Our Team? If you are interested in this position, please complete our Culture Index Survey as part of the application process. Step 1: Complete the Culture Index Survey: Culture Index Step 2: Submit your application for this position. *StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

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More about this job

Skills

Technical support
Troubleshoot
Microsoft 365
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams
Microsoft Windows
Onboarding
Confidentiality
Apply information security policies
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Customer service
Communication skills
Computer science
Computer technology
Troubleshooting
ITIL
Mobile device management
Zoom
A+
Network+
Tolerate sitting for long periods
Office equipment

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