Studio Office Administrator - Stretch Zone Naples - Vandy

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

# Studio Office Administrator - Stretch Zone Naples (Vandy)

**Part-time | In-studio | $17/hr + performance bonuses**

## About us

Stretch Zone Naples (Vanderbilt) is a growing assisted-stretch studio in North Naples. We help members move better, feel better, and stay consistent - and we're hiring the person who keeps the studio running day to day.

## The role

You're the front desk, the organizer, and the member-care engine - the person members know by name and the owner leans on to keep everything moving.

## Schedule & pay

• **Schedule:** Monday–Thursday and Saturday, 9:00am–1:00pm (20 hours/week), in-studio
• **Location:** 2359 Vanderbilt Beach Rd, Suite 412, Naples, FL 34109
• **Pay:** $17/hour, plus monthly performance bonuses:
• **$100/month operations bonus** - DPR filed daily, every new lead contacted same-day, retention touches completed, and the social media standard met (4+ organic posts per week, comments and DMs answered within a business day)
• **$3 for every demo you book that shows up** (no cap)

## Responsibilities

**Front desk & member experience**

• Greet members, check-ins, answer phones, book sessions and consultations
• Handle reschedules, cancels, and freezes with care - save attempts, not just processing paperwork
• Own first impressions and the member experience from first call to regular

**Schedule & studio operations**

• Build and manage the weekly staff schedule, coordinate cover for callouts and gaps
• Opening/closing checklists, studio readiness, supplies and inventory
• Coordinate vendors, deliveries, and landlord items as needed

**Lead management & sales support**

• Work the lead pipeline in ClubReady: follow-up sequences, book demos and consultations, track show rates
• Keep lead records clean and flag hot leads to the sales team
• Support new-member onboarding

**Retention & member care**

• Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due
• Check-in calls and texts, rebook lapsed members, keep members engaged

**Reporting**

• Own the Daily Production Report: sessions, demos, sales, and collections vs. goals
• Daily pulse to the owner on what's up and what's stuck

**Social media & community**

• Organic social content: photos, short-form video, member stories, studio updates
• Post consistently, reply to comments and DMs
• Support local partnerships and corporate wellness outreach

## What we're looking for

• 1+ years in front desk, office admin, or customer service (fitness/wellness a plus)
• Organized, reliable, and comfortable with scheduling software and CRMs (ClubReady a plus, we'll train)
• Friendly, professional, strong communicator - great on the phone and in person
• Social media savvy (Instagram/Facebook)
• Able to juggle a fast-paced studio without dropping balls