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Area Construction Manager
LAM Lennar Associates Mgmt LLC
Pensacola, FL
…construction team regarding warranty issues, scheduling, trade partner supervision, quality control, price negotiations, and company policies. Manage team staffing, performance evaluations,…
Added 3 mins ago
IC
Project Scheduler
Intel Corporation
OR
- $99,550 to $197,960 USD / year
Partner successfully with key stakeholders: including factory facility owners, site construction contractors, Basebuild and Lay Out Dependent (BB/LOD) manager(s), Schedule Manager, Project…
Added 3 mins ago
Private Event Services Manager
Evergreen Alliance Golf Limited LP dba Arcis Golf
Chandler, AZ
The Private Event Services Manager is responsible for the successful planning, coordination, and flawless execution of all private events at the Club, including weddings, social functions,…
Added 3 mins ago
IG
Proposal Manager
Insight Global
Vancouver, WA
- $95,000 to $129,000 USD / year
The Proposal Manager is responsible for leading and managing the end-to-end development of complex,
Added 3 mins ago
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Associate Brand Manager
Haleon
Warren
- $115,765 to $159,176 USD / year
As Associate Brand Manager for PRONAMEL, you’ll help shape what’s next for one of Haleon’s most iconic oral health brands, driving growth, cultural relevancy, and best in class innovation…
Added 6 mins ago
Value Stream Manager - Adrian Area
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Adrian · Adrian, MI
Are you a seasoned professional with a passion for excelling as a value stream manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
Added 6 mins ago
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Store Operations Manager (GM)
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Columbus, OH
- $50,000 to $55,000 USD / year
Partner with your District Manager and field leadership to solve problems and continuously improve your bakery.
Added 7 mins ago
Associate Business Development Alliances Manager
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Remote, United States
We are looking for an Associate Business Development Alliances Manager to run the day-to-day operations behind ExtraHop’s co-sell, marketplace, referral, and partner activation programs…
Added 8 mins ago
Behavioral Health Site Supervisor I
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Hillsboro, OR
…partnership with the Site Medical Director, Primary Care Clinic Manager(s), and Clinical Team Supervisors to ensure the successful integration and delivery of behavioral health services…
Added 9 mins ago
Donor Recruitment District Manager - North Orange County/Inland Empire District
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…while fostering volunteer engagement through ongoing support, development, and…
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Cyberspace Warfare Operations and Sustainment Manager
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Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 9 mins ago
Training Manager / Coordinator - Niles Area
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Training Manager, Learning and Development Specialist, Workforce Development Coordinator, Manufacturing Trainer, Production Training Specialist, Learning Management Coordinator, Safety and…
Added 11 mins ago
Corporate Finance Manager
Scopely
Culver City, CA
Scopely is hiring a Corporate Finance Manager to join our Finance team in Culver City on a hybrid basis.
Added 11 mins ago
Controller
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…financial management. This position serves as a key business partner to the General Manager, department leaders, and ownership by providing financial guidance, analysis, and recommendations…
Added 12 mins ago
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Practice Manager
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- $57,000 to $62,000 USD / year
The primary objective of the Practice Manager is to manage day-to-day operations of the clinical practice and coordinate the activities of the Patient Relations department. This leader is…
Added 12 mins ago
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Data Engineer 2
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- $107,000 to $127,000 USD / year
Partner with business operations and regional leaders to clarify requirements, define metrics, establish delivery expectations, and prioritize work based on business impact.
Added 12 mins ago
Sr. Product Manager (MSUITE BIM – DEWALT) – Remote
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Partner with development teams throughout refinement, sprint planning, and release execution to ensure delivered solutions align with customer needs, workflow realities, and business…
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You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
Added 12 mins ago
Medicaid Compliance Consultant IV
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…Medicaid Compliance Program of KP Mid-Atlantic States (KPMAS) and partner closely with the KPMAS Medicaid Department to advise regional staff on contractual and regulatory Medicaid…
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Staff Nurse, Ambulatory Cardiology and Cardiothoracic Surgery
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Business Analytics Consultant Senior
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The Senior Business Analyst Consultant serves as a strategic partner between business stakeholders and technology teams, driving enterprise-wide initiatives that improve business…
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The Digital Product Manager plans and delivers platform integrations that support the digital customer experience. This position manages the integration roadmap and coordinates vendor…
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Sr. Release Train Engineer TS/SCI Polygraph
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…teams. The program follows DevOps best practices and uses robust development, test, and production environments. We employ Behavior Driven Development (BDD), test automation, and a…

Strella

Founding Account Manager

New York City, NY, United States

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Job details

Experience: 6 - 8+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue.
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT STRELLA

Strella is reimagining market research with AI. Our platform conducts in-depth, AI-moderated interviews and transforms customer conversations into actionable insights in a fraction of the time of traditional research.

We’re building a new model for market research that combines the speed and scale of AI with the strategic expertise of world-class researchers. Our mission is to make high-quality customer understanding faster, more accessible, and more impactful for every business.

Company Highlights

Explosive Growth: We’ve more than quadrupled our annual recurring revenue over the past year, demonstrating strong demand for a fundamentally better way to conduct research.
Enterprise Traction: Trusted by leading brands including J.Crew, Chobani, DraftKings, and to uncover customer insights and inform critical business decisions.
Strong Investor Backing: Raised capital from Bessemer Venture Partners to accelerate our mission of transforming the market research industry.
Massive Market Opportunity: We’re bringing AI-native technology to a $100B+ global insights industry, replacing slow, expensive research processes with a faster, more scalable approach.
Building the Future of Research: We’re expanding beyond software into a new model of full-service insights, combining AI-powered research with expert-led strategy. You’ll be among the earliest hires helping shape this offering.

We're scaling quickly and looking for a driven Founding Account Manager to own and grow our customer relationships as we enter our next stage of growth. This is an extremely high impact role. You will have the opportunity to build our Account Management function from the ground up - including owning our customer retention and upsells, nurturing customer relationships, developing playbooks, and more.

WHAT YOU'LL DO

Own the Customer Relationship

Serve as the senior point of contact for Strella's key accounts, building trusted, long-term relationships with champions and executive stakeholders.
Develop and maintain a deep understanding of each customer's research goals, use cases, and success criteria.
Nurture accounts proactively rather than reactively - regular check-ins, business reviews, and value-recap touchpoints throughout the customer lifecycle.

Drive Renewals & Growth

Own renewal outcomes across the book of business, forecasting risk early and building mitigation plans.
Identify and execute on upsell and expansion opportunities, partnering with Sales where needed.
Own retention and net revenue retention targets for your accounts.

Build the Playbook

Develop repeatable playbooks for onboarding, adoption, QBRs, renewals, and expansion - turning what works into process the whole team can run.
Establish the metrics and health scores that define what a "healthy" account looks like at each stage and build dashboards to track these continuously.
Continuously refine playbooks based on what's working (and what isn't) across the book of business.

Partner Cross-Functionally

Work closely with Sales to ensure a seamless handoff from close to onboarding.
Share customer insights and product feedback with Product and Engineering to influence the roadmap.
Partner with Marketing on customer stories, case studies, and reference programs.

WHO YOU ARE

High Impact Attributes

People-centric: You’re energized by working with others, and enabling customers to achieve their goals
Hungry: Strong will to win; track record of exceeding retention and growth goals.
Builder: You should be comfortable with creating onboarding, QBR, and renewal processes from scratch, rather than waiting for structure to be handed to you.
Humble: Self-aware, team-first, open to feedback, and authentic in how you show up.
Smart: Excellent writing and verbal communication, curiosity, and business acumen.
Growth Mindset: Invests in personal development and takes initiative to upskill yourself and your team.
Commercially minded: Treats renewals and upsells as an owned outcome, and comfortable making asks directly
Customer-first mindset: Willing to go above and beyond for the customer

Experience

6 - 8+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue.
Thrives in high-pressure or fast-paced environments; early-stage startup experience a plus.
Has worked with minimal oversight and shown strong ownership.
Bonus: familiarity with research, insights, or B2B SaaS industries.

WHY JOIN STRELLA

Opportunity to help define and scale the customer success function at a fast-growing startup, with a clear path to grow into a broader CS leadership role.
Work directly with founders and GTM leaders; your impact will be visible and measurable.
Build the playbooks and team structure from the ground up in a culture of curiosity, speed, and ownership.
Competitive compensation with meaningful equity, benefits, and career growth potential.

If you're ambitious, curious, and ready to help build a category-defining company, we'd love to meet you!

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Skills

Research
Forecasting
Sales
Onboarding
Customer insight
Communication skills

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