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BGS F/A-18 Sustainment Chief Program Engineer (CPE)
The Boeing Company
Hazelwood, MO
Boeing Global Services (BGS) is looking for an energetic, talented, and forward-thinking Engineering Multi-Skill Manager (M-level) to join our USN Engineering Product Support team in St.…
Added 2 mins ago
PRODUCTION HOURLY
JBS USA
Olympia, WA
Inspect and remove defective product and or packaging materials from the process. • Arrive to your workstation prepared to perform tasks at a scheduled time, and staying until work is…
Added 4 mins ago
EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 4 mins ago
Sr. Manager, IT Business Partner - Finance
Becton, Dickinson and Company
Remote, United States
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 6 mins ago
MC
Water Quality Program Specialist*
Madison, City of (WI)
Madison, WI
- $30.71 USD / hour
…limited supervision from the program supervisor and section manager, the position requires the exercise of judgment and discretion in the independent interpretation of policies and…
Added 6 mins ago
Director of Facilities Operations
Richmond Community Serv
Yonkers, NY
We are looking for more than a traditional facilities manager. We want a business-minded leader who can balance long-term planning with day-to-day execution, develop strong management…
Added 8 mins ago
Senior Growth Product Manager
Jobgether
Remote, United States
As Senior Growth Product Manager, you will take ownership of the entire customer acquisition and conversion funnel, from the first advertising interaction to the initial purchase and…
Added 8 mins ago
Project Manager, Commissioning & Warranty – High Power Services
USABB ABB Inc.
New Berlin, WI · Houston, TX
…market with high growth potential and are looking for a project manager who is interested in joining our dynamic High Power Solutions organization, where we provide variable speed electric…
Added 11 mins ago
Field Service Engineer
GEA Systems North America LLC
United States
…co-operation with the Site Coordinator and the Service Project Manager, he checks if the conditions under which they work on site are in line with the safety standards, evaluating any…
Added 14 mins ago
Regional Chief Engineer
Amazon Data Services, Inc.
Lithia Springs, GA
…technical resource reporting to a site’s Data Center Facility Manager and interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. Being the singular…
Added 15 mins ago
Quality Control Operations Specialist (Overnights)
Regeneron Pharmaceuticals, Inc (USA)
United States
Execute IQ/OQ/PQ, method verification, engineering run, and dry-run protocols as assigned, with documentation that meets Good Documentation Practices
Added 15 mins ago
Analytical Technology & Operations Specialist
Regeneron Pharmaceuticals, Inc (USA)
United States
…SOPs, and analyst training. Partnering with lab leadership, QA, Engineering, and IT, the Specialist minimizes testing disruption and applies cGMP and ALCOA+ principles, escalating…
Added 17 mins ago
CT
Switchgear Assembler - LV (1st Shift)
Crown Technical Systems, Llc
CA
- $18.59 to $25.1 USD / hour
Report to the Production Manager, the Low Voltage Switchgear Assembler is responsible for assembling fabricated metal parts for switchgear cabinets according to specifications.
Added 18 mins ago
Associate Modern Workplace Engineer
24 Hour Home Care - Corporate Division
CA
Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and…
Added 18 mins ago
QA/QC Manager-AS
Westward Seafoods Inc.
AK
The Quality Assurance / Quality Control (QA/QC) Manager is responsible for managing the facility's Quality Assurance and Quality Control Department and ensuring seafood products meet…
Added 19 mins ago
Continuous Improvement Manager - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Lean Coordinator, Manufacturing Process Engineer, Quality Improvement Manager, Operations Improvement Specialist, Kaizen Manager, Lean Manufacturing Manager, Process Improvement Manager,…
Added 19 mins ago
Production Manager - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
This posting covers Production Manager opportunities with manufacturers based in and around Mount Pleasant in Isabella County, within about 45 minutes of the city, including St. Louis,…
Added 19 mins ago
General Manager - Burton Area
The Pivot Group Network
Burton · Burton, MI
Are you a meticulous professional with a passion for excelling as a general manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering…
Added 19 mins ago
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Enterprise Account Manager (US Central)
Coder
Remote, United States
- $123,000 to $167,000 USD / year
Coder is looking for an Enterprise Account Manager to grow our diverse customer base. You’ll help bring Coder’s platform to some of the largest companies in the world, who are focused on…
Added 20 mins ago
Field Sales Manager
Arrow Electronics
Bismarck, ND
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 20 mins ago
Operations Manager, Reverse Logistics
Amazon
Fargo, ND
…customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for…
Added 20 mins ago
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Technical Training and Development Manager
Cayuga Milk Ingredients, LLC
Auburn, NY
- $97,000 to $146,000 USD / year
The Manager of Technical Training and Development will collaborate with Supervisors & Managers in designing, developing, and evaluating operations-based training programs. This role will…
Added 22 mins ago
DD
Supply Chain Management & Customer Interface Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
Added 22 mins ago
Continuous Improvement Leader - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Quality Improvement Engineer, Continuous Improvement Engineer, Lean Manufacturing Engineer, Process Improvement Specialist, Continuous Improvement Manager, Lean Coordinator, Industrial…
Added 22 mins ago
Quality Manager - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
This posting covers Quality Manager opportunities with manufacturers based in and around Marquette in Marquette County, within about 45 minutes of the city, including Gwinn, Ishpeming,…

Strella

Founding Account Manager

New York City, NY, United States

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Job details

Experience: 6 - 8+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue.
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT STRELLA

Strella is reimagining market research with AI. Our platform conducts in-depth, AI-moderated interviews and transforms customer conversations into actionable insights in a fraction of the time of traditional research.

We’re building a new model for market research that combines the speed and scale of AI with the strategic expertise of world-class researchers. Our mission is to make high-quality customer understanding faster, more accessible, and more impactful for every business.

Company Highlights

Explosive Growth: We’ve more than quadrupled our annual recurring revenue over the past year, demonstrating strong demand for a fundamentally better way to conduct research.
Enterprise Traction: Trusted by leading brands including J.Crew, Chobani, DraftKings, and to uncover customer insights and inform critical business decisions.
Strong Investor Backing: Raised capital from Bessemer Venture Partners to accelerate our mission of transforming the market research industry.
Massive Market Opportunity: We’re bringing AI-native technology to a $100B+ global insights industry, replacing slow, expensive research processes with a faster, more scalable approach.
Building the Future of Research: We’re expanding beyond software into a new model of full-service insights, combining AI-powered research with expert-led strategy. You’ll be among the earliest hires helping shape this offering.

We're scaling quickly and looking for a driven Founding Account Manager to own and grow our customer relationships as we enter our next stage of growth. This is an extremely high impact role. You will have the opportunity to build our Account Management function from the ground up - including owning our customer retention and upsells, nurturing customer relationships, developing playbooks, and more.

WHAT YOU'LL DO

Own the Customer Relationship

Serve as the senior point of contact for Strella's key accounts, building trusted, long-term relationships with champions and executive stakeholders.
Develop and maintain a deep understanding of each customer's research goals, use cases, and success criteria.
Nurture accounts proactively rather than reactively - regular check-ins, business reviews, and value-recap touchpoints throughout the customer lifecycle.

Drive Renewals & Growth

Own renewal outcomes across the book of business, forecasting risk early and building mitigation plans.
Identify and execute on upsell and expansion opportunities, partnering with Sales where needed.
Own retention and net revenue retention targets for your accounts.

Build the Playbook

Develop repeatable playbooks for onboarding, adoption, QBRs, renewals, and expansion - turning what works into process the whole team can run.
Establish the metrics and health scores that define what a "healthy" account looks like at each stage and build dashboards to track these continuously.
Continuously refine playbooks based on what's working (and what isn't) across the book of business.

Partner Cross-Functionally

Work closely with Sales to ensure a seamless handoff from close to onboarding.
Share customer insights and product feedback with Product and Engineering to influence the roadmap.
Partner with Marketing on customer stories, case studies, and reference programs.

WHO YOU ARE

High Impact Attributes

People-centric: You’re energized by working with others, and enabling customers to achieve their goals
Hungry: Strong will to win; track record of exceeding retention and growth goals.
Builder: You should be comfortable with creating onboarding, QBR, and renewal processes from scratch, rather than waiting for structure to be handed to you.
Humble: Self-aware, team-first, open to feedback, and authentic in how you show up.
Smart: Excellent writing and verbal communication, curiosity, and business acumen.
Growth Mindset: Invests in personal development and takes initiative to upskill yourself and your team.
Commercially minded: Treats renewals and upsells as an owned outcome, and comfortable making asks directly
Customer-first mindset: Willing to go above and beyond for the customer

Experience

6 - 8+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue.
Thrives in high-pressure or fast-paced environments; early-stage startup experience a plus.
Has worked with minimal oversight and shown strong ownership.
Bonus: familiarity with research, insights, or B2B SaaS industries.

WHY JOIN STRELLA

Opportunity to help define and scale the customer success function at a fast-growing startup, with a clear path to grow into a broader CS leadership role.
Work directly with founders and GTM leaders; your impact will be visible and measurable.
Build the playbooks and team structure from the ground up in a culture of curiosity, speed, and ownership.
Competitive compensation with meaningful equity, benefits, and career growth potential.

If you're ambitious, curious, and ready to help build a category-defining company, we'd love to meet you!

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Skills

Research
Forecasting
Sales
Onboarding
Customer insight
Communication skills

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