Jobs in the United States

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Stratton Amenities

Lead Concierge

Saint Petersburg, FL, United States

Apply on strattonamenities.zohorecruit.com About employer

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodation
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Position Requirements:

A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents’ and guests’ requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

Build rapport and relationships with residents
Maintain professional telephone etiquette and message delivery
Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in scheduling and completing amenities’ requests
Escort individuals as necessary
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by the property manager or per property SOP’s
Flexibility to work nights, weekends, and holidays

Experience Requirements:

Leadership and supervisory skills and experience
Training and development experience
Exceptionally enthusiastic and positive individual
2 years’ experience in Hospitality, Multifamily or Upscale Hotel
2 years’ experience in a busy luxury retail environment
Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Apply on strattonamenities.zohorecruit.com About employer

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Jobs in the United States

Test Engineer

Senior Test Engineer

Clinical Nurse Manager- Cancer Support Services

Supply Chain – Development Program - June 2027

Machine Operator

Assistant Nurse Manager (ANM) - 3A Stroke Treatment and Recovery (STAR) Unit

Personal Care Aide - Logan (56253)

Full-Time Resident Advocate/Social Worker- Murray (56254)

RN Staff Nurse ONA - RIO (Rehab Institute of Oregon)

HR Partner

Safety Security Officer II

Drywall Finish

Coding Specialist 2

IV Technician

RTP - RESEARCH FELLOW

Senior Systems Engineer - Electrical

Broadband Technician (FIBER) - $2,000 Sign-On Bonus Training Provided

Registered Nurse (RN) - Labor and Delivery (L&D) - Nights

Licensed Mental Health Counselor (LMHC)

Licensed Mental Health Counselor (LMHC)

Licensed Marriage and Family Therapist (LMFT)

Licensed Marriage and Family Therapist (LMFT)

Licensed Independent Clinical Social Worker (LICSW)

Licensed Independent Clinical Social Worker (LICSW)

Clinical Psychologist (PsyD & PhD)

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Jobs in the United States