Warranty Product Engineer

Descripción del puesto

Position Summary

The Warranty Product Support Engineer provides technical escalation and project support to the Warranty organization. The role partners with customer-facing Warranty Engineers, who retain ownership of day-to-day warranty management, claim analysis, and OEM communications for Ford, Stellantis, and General Motors programs.

This role supports escalated, high-impact, recurring, or technically complex concerns by coordinating teardowns and investigations, connecting the Warranty organization with internal technical teams, troubleshooting issues at OEM plants, and coordinating corrective actions through validation and closure.

Essential Responsibilities

Technical Warranty Support & Investigation

• Provide technical support to Warranty Engineers for escalated, complex, high-impact, or recurring concerns.
• Lead or coordinate component teardowns, failure analysis, and returned-part evaluations.
• Use claim data, field reports, dealership feedback, returned parts, and technical findings provided by Warranty Engineers to focus investigations.
• Coordinate investigations with Product Engineering, Manufacturing, Quality, Supplier Quality, Purchasing, suppliers, and external laboratories.
• Document findings, risks, recommended actions, validation results, and lessons learned.
• Identify systemic or emerging concerns and support warranty-cost and reliability improvement actions.

Engineering Liaison & Complex Problem Solving

• Partner with Product Engineering to develop a practical understanding of product design fundamentals, intended function, interfaces, and common failure modes.
• Use this product knowledge to help Warranty Engineers frame field concerns, organize available evidence, and determine the appropriate investigation path.
• Serve as the initial technical liaison for warranty concerns and engage the appropriate Product Engineers or other technical specialists when deeper design expertise is required.
• Lead structured problem solving for escalated or difficult issues when root cause is unclear or cross-functional coordination is required.
• Drive containment, root cause, corrective action, validation, and effectiveness reviews to sustainable closure.
• Provide Warranty Engineers and leadership with clear updates on risks, investigation status, technical conclusions, and recommended customer communications.

OEM Plant & Field Support

• Travel to Ford, Stellantis, and General Motors assembly plants and other customer locations to support escalated quality and warranty concerns.
• Perform hands-on troubleshooting of suspect components, assemblies, and vehicle systems with OEM and internal technical teams.
• Support containment, launch, production, and escalation activities while minimizing customer disruption.
• Document plant findings and coordinate follow-up actions through resolution.

Warranty Program & Project Management

• Manage timing, actions, deliverables, and closure for assigned warranty investigations and improvement projects.
• Maintain concise trackers, action lists, technical reports, and management review materials.
• Coordinate cross-functional owners and escalate timing, resource, or technical risks when needed.
• Support Warranty Engineers with customer presentations, executive updates, business reviews, and warranty recovery analyses as needed.
• Capture lessons learned and improve teardown, investigation, escalation, and reporting processes.

Requisitos

Required

• Bachelor's degree in Mechanical, Electrical, Manufacturing, Quality, Industrial Engineering, or a related technical field.
• Minimum 3 years of experience in automotive engineering, quality, warranty, manufacturing, product engineering, customer quality, or a related function.
• Experience in an automotive OEM or Tier 1 supplier environment.
• Strong hands-on troubleshooting, failure analysis, root cause investigation, and cross-functional coordination skills.
• Knowledge of structured problem-solving methods and automotive quality tools.
• Strong technical writing, presentation, project management, and Microsoft Excel and PowerPoint skills.
• Ability to travel domestically approximately 25-40% to support OEM plants and investigations.

Preferred

• Experience supporting Ford, Stellantis, and/or General Motors programs and OEM assembly plants.
• Experience with warranty teardowns, returned-part analysis, customer escalations, and corrective action implementation.
• Experience with electromechanical, electrical, electronic, locking, access, or automotive mechatronic products.
• Knowledge of APQP, PPAP, DFMEA, PFMEA, Control Plans, MSA, SPC, and IATF 16949.
• Six Sigma or equivalent problem-solving certification; experience with warranty analytics or reliability methods.