Enhanced Services Tech

About the Role STRATA Networks is looking for a customer-focused, tech-savvy Enhanced Service Technician to join our team! This position combines customer service, sales, and technical support to keep customers connected. You'll help customers with cellular devices, troubleshoot technical issues, support employees, and maintain accurate inventory.

Key Responsibilities

In this role, you’ll:

• Promote and sell STRATA Networks cellular products, equipment, and services.
• Provide exceptional customer service in person and over the phone.
• Program, troubleshoot, test, and repair cellular phones and equipment.
• Provide technical support to customers and internal Customer Service Representatives.
• Coordinate phone shipments and returns with manufacturers.
• Maintain accurate inventory records, complete monthly reconciliations, and process inventory transfers.
• Test modems, new phones, and other equipment.
• Perform basic computer diagnostics and analysis.
• Train employees on technical solutions and equipment.
• Support departmental goals and other duties as assigned.

What You Bring to the Team

To be successful, you’ll need:

• High school diploma and business degree, or 2–5 years of customer service, sales, or retail experience.
• Excellent verbal and written communication skills.
• Strong customer service, troubleshooting, and problem-solving abilities.
• Attention to detail and the ability to manage multiple priorities.
• Ability to maintain confidentiality and follow written and verbal instructions.
• Typing speed of 45 WPM with 90% accuracy.
• A willingness to learn new technologies and products.

Work Environment and Conditions

• Primarily office-based with regular customer and employee interaction.
• Occasional travel between STRATA office locations may be required.
• Ability to work in a fast-paced environment with frequent interruptions.

Physical Demands

• Ability to read computer screens and reports.
• Ability to hear and communicate effectively.
• Ability to stand, walk, and lift up to 40 pounds.
• Ability to work with computers, phones, modems, and telecommunications equipment.

Why STRATA Networks? STRATA Networks is more than Utah’s largest independent telecommunications provider - we're an innovative leader shaping the future of connectivity! For nearly 75 years, our team of nearly 300 professionals has connected communities through advanced technology, including the fastest broadband internet in the Uintah Basin and nationwide wireless coverage.

Benefits Include:

• Competitive pay
• Health, dental, and vision insurance
• Retirement match
• Paid time off and holidays
• Professional development and paid training
• Stable, long-term industry

Ready to Apply? Join a team that's connecting communities and making a difference! Apply today through STRATA Networks' employment application process. We're excited to hear from you!